Customer Ratings & Reviews
- Model:
- GA01892-US
- SKU:
- 6450818
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Incredibly frustrating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has a mind of it's own and doesn't do anything you ask it to. You can tell it to play something and watch the screen as it registers what you are saying. It will type out everything word for word, like when I say "play artist Haken" and then start playing some random song that has absolutely nothing to do with what I asked for and could not possibly mistaken for having a similar name. Also, it likes to give a 30 second lecture after every error message. If I speak above a whisper and ask it to add something to my shopping list, instead of just saying try again it says "can only share person information if I recognize your voice, try going to assistant settings and changing your voice match settings". It didn't matter that I've checked the settings or that I've heard the stupid message a thousand times, it still says it every time. I tried speaking to it in terms that it uses, but that didn't help either. For example, I named my TV "Sony" so it would have a unique identifier for Google. I said "play music on Sony" and it said "I don't recognize Sony, try saying your device name instead". But if I say "play music on TV" it says "okay, playing music from YouTube on Sony". There are no settings to limit how much it talks, or even to make the speaking volume softer than the media volume. If you listen to music at a high volume, it is going to scream in your ear if you ask it a question later. In general I would also say that the user interface is not very intuitive. The sound quality should isn't great, the mini speakers sound way better for half the price.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JustinM. It’s unfortunate to hear about your experience with the Nest Hub (2nd gen) and its Google Assistant. This is not the ideal experience we want to share with you and we apologize for the inconvenience these issues have caused. We recommend contacting our support team so we can guide you with troubleshooting procedures accordingly, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Piece of garbage stick with Alexa devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all you can only connect this device to Google home if you're using a non Google pixel phone. So apparently you need an iPhone or other non Google device to connect this which Google has confirmed and is absolutely insane. If you're able to get it connected to Google home none of the third party apps or connections work on the device you just open them and then it freezes and restarts. Spend the extra money on an Alexa device you won't regret it
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there thecocodoge, thanks for letting us know about the 3rd party integration issue you're having with Nest Hub (2nd Gen). We apologize for any inconvenience this experience may have caused you.
Nest Hub (2nd Gen) works exclusively with the Google Home app, which generally works with both Android and iOS mobile phones and tablet devices. However, for the best experience in setting up Nest Hub and integrating 3rd party apps or devices, we recommend checking if your current setup meets the following minimum requirements:
- Latest version of the Google Home app.
- Latest version of the Google app.
- A Google Account.
- A mobile phone or tablet having Android 8.0 or later version or iOS device having 14.0 or later version.
- Works with 2.4 GHz and 5 GHz Wi-Fi networks (a WPA-2 Enterprise network won't work).
- Ensure that Bluetooth is turned on.
- An Internet connection and secure wireless network.
Freezing and restarting issues with your 3rd party apps and Nest Hub (2nd Gen) may be related to a connectivity issue or limited bandwidth of your Internet connection. Removing some of your connected devices and trying out your 3rd party apps with Nest Hub (2nd Gen) may help verify this. Once you confirm the presence of congestion or a limited bandwidth for your connection, contacting your Internet service provider will be the best course of action.
We also recommend checking if the 3rd party app or device that you are using is fully compatible with your Nest Hub (2nd Gen). You can easily verify if your app is supported by entering the name of your app using this link: https://assistant.google.com/explore
If you need further help, you can always visit our support page and reach out to our support team using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Works great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. My daughter loves that she can play and control her music in her room.
I would recommend this to a friend Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is bad. Always muddy even with the bass on minimum and treble on max. Always overrides Hey Google on my phone. Glad I got it half price.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DonnieWads. Thanks for sharing your feedback on Nest Hub (2nd Gen). It's unfortunate to hear that the sound quality fell short of meeting your expectations. Your Nest Hub (2nd Gen) comes with a high quality full-range speaker that has a 1.7 in (43.5 mm) driver that lets you tweak both the treble and bass settings to your liking. It's quite easy and here's how you can change it:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.
For additional help with any features on Nest Hub (2nd Gen), feel free to contact our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Google home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and easy to set up, can also be used as a digital frame. Good for displaying recipes when cooking
I would recommend this to a friend - Pros mentioned:Screen size
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was very great! Good size for my kitchen.
I would recommend this to a friend DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Symptom: After a Google Home software update, Google Home Hub now stays stuck with the logo 'G' regardless when trying to do a factory reset. Google Service Specialist's response: It shouldn't do that, and you passed your 1-year warranty last September. The resolution is to go buy another one. My thoughts I've been a google fan and champion for as long as I can remember. If a software update bricks your device, I'd assume that there should be a solution for that. It's not as if the user has damaged it, but rather the company is at fault. For me to now go buy another device, with the expectation for it to fail within a year and a bit is absolutely ridiculous. When I first go the google home hub, it wasn't as useful as I first thought of it, and at least I was able to use it as a picture frame and then my son's display to play youtube videos. After the initial resolution the specialist provides, it now makes me question the level of quality of the software-hardware and support (which I never thought I would have to question). Is this something now that I have to question on all potential future purchases?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Sam1, thanks for posting your feedback to let us know your experience with the Nest Hub (2nd gen), and with our customer service team. We apologize for falling short on your support needs. We’ll use your feedback to work on improving how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d be happy to investigate your concern further and see how we can help improve your experience. Please share with us your recent case number here so we can have a closer look into it: https://support.google.com/googlenest/gethelp
Terrible Attempt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not one to review giving a negative review unless something is incredibly wrong, and this device missess the mark. I purchased it under the pretense that I could control my hub app from it—which I can, barely. It has serious lag issues, is choked with bloat apps and services, and lacks ANY customizability. I just want to control my cameras and other devices, I don’t want analytics on my TV, watch netflix on it, or entertain useless pages I can’t remove or cycle through easily. Overall, this is device is a noncustomizable ipad. If you want a better tool for controling your devices, just save money and use an ipad
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ConnectionLost! We understand that the Google Nest Hub (2nd gen) isn't meeting your expectations for controlling your smart home. We need to perform some advanced troubleshooting steps, please contact us here: https://support.google.com/googlenest/gethelp?sjid=13240470573889395758-NC
decent for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sounding audio quality but the screen still works amazing
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Luke. Thanks for your feedback on Nest Hub (2nd Gen). We’re glad that the screen works well, but we’re sorry to hear that your experience with the audio quality is below your expectations.
We suggest adjusting the volume of your Nest speaker that can improve its sound either by voice, by touch, or from the Google Home App. You can also change the audio settings of your speaker in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest speaker.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.
Please let us know by contacting us if more help is needed, here: https://support.google.com/googlenest/gethelp
Don’t buy it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a big part of my managing my home until it stopped responding to voice commands. Done everything recommended but doesn’t work. Both of them have died. Would not buy again
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, WilliamL. Thanks for your feedback. We're sorry to hear about your experience with the Nest Hub (2nd Gen). It's disappointing when a product that plays a significant role in managing your home suddenly stops responding to voice commands, especially after trying all recommended troubleshooting steps. It sounds frustrating to have encountered this issue with not just one, but both devices. We wanted to know more of your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Nest Hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new unit is 12ft away from the the main wi-fi and mesh router. On most day's i have to re-boot the Smart Display. I also replaced the unit downstairs, its installed 2x from the mesh router downstairs. This unit reconnects without having to reboot the Hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Cortland, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and we’re sorry to hear that one of your Nest displays is performing below your expectations.
Your Nest display could be having trouble connecting to Google, and you can try these simple steps below that might help:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
We're always here for your support needs, please let us know if further assistance is required: https://support.google.com/googlenest/gethelp
Now a paper weight after changing wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until my wifi was changed. Now it is a paper weight. The settings are pretty and totally useless. I cannot find anything there to enable me to reset wifi settings. It is there, but someone wanted it to look pretty, but function was not important.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for reaching out, sum86. Sorry to hear you’re having problems reconnecting to your Wi-fi on your Nest Hub (2nd Gen) — that seems out of the ordinary. A factory reset can help solve that problem and here’s how:
On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. Once it does, you’ll need to set up your device again.
If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp
Defective Data Eater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a month and mine must defective as it is using an enormous amount of data. Near the end of last month I got a notification that I was reaching my data cap. I've never gotten that! I unplugged it for 3 days and behaved normally on my WiFi connection, and used only 3% of my data allowance. With it plugged back in for 11 days I have used 36% of my monthly data allowance. I have done research and The Hub is not supposed to do that; but Google Home App and the device itself are not very user friendly when trying to figure out why it is doing this. I have the mic, all motion and sleeping sensing features turned off so it is basically a glorified clock and still eating my data! And I'm 3 days passed the refund/return date, which is upsetting as a new unit might have been something I would be willing to try because it is a nice little machine.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mandia, thanks for reaching out. We're sorry to hear that your Nest Hub (2nd Gen) is consuming more data than usual.
If you're willing to try, resetting your Nest Hub (2nd Gen) may be a good step to see if it might be able to fix the higher data usage issue. Keep in mind that this process will erase all data and that you may need to set it up again. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may then try and see if your Nest Hub (2nd Gen) will still consume more data than usual.
If resetting doesn't fix the issue, then we may need to take a closer look and see what may be causing the issue. You may speak to our support team using this link: https://support.google.com/googlenest/gethelp
An expensive clock for your nightstand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sunrise alarm is like a flashlight in the face. It's basically become a very expensive clock for me. I wouldn't recommend for the bedroom, don't know about other parts of the house.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BenCoop. Thank you for sharing your feedback on the Nest Hub (2nd Gen). We sincerely apologize that you haven't been able to fully enjoy the capabilities of your device.
The Nest Hub (2nd Gen) was specifically designed to offer unique entertainment and smart features, enhancing the intelligence of your home. With the assistance of the Google Assistant, you can effortlessly control various aspects of your home, such as adjusting lights, turning on TVs, and adjusting the temperature, all through convenient hands-free commands. Moreover, it provides seamless entertainment options, allowing you to view photos, stream music, read or watch the news, and more. You can even make requests or cast content directly from your phone. Additionally, you can utilize the device to broadcast messages throughout your home, add events to family calendars, and enjoy other practical features. To discover the full range of rich features available on your Nest Hub (2nd Gen), we recommend visiting this link: https://support.google.com/googlenest/topic/7195269.
We would like to ensure that you have a more positive experience with your Nest Hub (2nd Gen). If you have any questions or require assistance, our support team is ready to help. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Google will not warranty the device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen gave out before the Warranty period expired, but Google will not service it because they don't consider PR for their shipping and return services. I bought it through best buy which is supposed to be an authorized retailer. Well since we are "outside" the continental USA, google has refused to service the defective device. So if you buy this and live in PR know that Google will refuse to service/warranty your device which is just absurd.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jhon. We appreciate your feedback and we're sorry to hear that you had a negative experience with the Nest Hub (2nd Gen). It is definitely frustrating to have a device fail before the warranty period ends and then be unable to have it serviced due to your location. We would like to recommend reaching out to BestBuy to escalate your concern so they can assist you with your request. In the future, if you have questions and other concerns, please feel free to reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Nesthub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is ppl friendly insomuch im talking to a buddy! It seta reminders, is my surveillance hub, music and google info hub! All in one!
I would recommend this to a friendWould not work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a google speaker and I purchased a hub to work with my nest doorbell. The hub and the speaker are supposed to able to play the same music. That feature works, some of the time. The hub never did display the nest doorbell. I spent hours on the phone with Google support and they were all useless. I actually spoke to two different technicians that had roosters crowing in the background. It was almost impossible to hear the google tech over these birds. It’s not worth the aggravation.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PuntaGorda, thanks for sharing your review with us. We apologize for the poor experience you had when reaching out to our support team for assistance with your Nest Hub(2nd gen). We'd like to redeem ourselves and help find a better resolution for you if you're willing to give us another chance. Please contact us on our Google Help page and have your Case ID ready so we can check the history of the case. You can reach our help page through this link: https://support.google.com/googlenest/gethelp
Crear value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect company always.easy set up. Very nice touch screen
I would recommend this to a friendI LIKE IT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it!! I use it everyday in multiple ways!! BUY IT!!!
I would recommend this to a friendPoorly designed garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow and laggy to be usable. Not customizable - basically a tiny photo frame is it's main use. Recipes don't work. It freezes constantly. Can't play a song in Spotify without it stopping and loading throughout the song. YouTube is so buggy as to be useless. I've done all the troubleshooting - this device is poorly designed garbage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jason89, thanks for your feedback. We´re sorry to hear that you are experiencing multiple issues with Nest Hub (2nd Gen).
Resetting Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If you still experience the same issue, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp