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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.7 out of 5 stars with 5029 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 5,029 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and easy to use it and helps with a lot of stuff at the house and like how you can controll the tv with it and more.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good screen and speaker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very decent, it's nearly the quality of Nest Speaker quality. Screen is vivid and auto brightness works very well. The sleep monitor is a nice addition to help keep track on sleep quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds muuuch better!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced the first generation nest hub. The sound is night and day different, with some actual bass to it. The 1st gen model was okay, but didn't sound the best. This definitely is a huge improvement!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use and well worth it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart Display of the Nest Hub is a must have. Easy to use integration with my Google nest and indoor/outdoor cameras. Love the fact that I can visually see who’s ringing the doorbell as well as watch live footage of the cameras from the convenience of my home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is small and compact. If you need to use the sleep detection feature, it should be placed at your bed height. The sound is good. acceptable video quality.

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 2 out of 5 stars

    Google Home devices have gone downhill

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is slow, sometimes taking up to 30 seconds to respond. It has completely wild misinterpretations of requests. For example, I'll ask it "Turn off family room TV" and it will respond "Master Bedroom TV is not available". The worst is when I ask it to turn off an outlet I have labeled "Microwave" to child proof a microwave my 2 yo son can reach. I'll say "Turn on Microwave" and it responds with "turning on 7 lights" and proceeds to turn on every smart bulb in the house while most people are trying to sleep. Seriously, you have to annunciate to a ridiculous level, it takes too long to understand, and sometimes just does random stuff that is nothing close to the request. I feel like everything Google makes has just gone downhill the last 2 years. I'll deal with the google crap I have now until it's worth replacing it all with a better brand

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, JonG. We appreciate you sharing this with us and are sorry to learn that you're experiencing some difficulties with your Nest Hub(2nd gen). We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:

      Retrain Voice Match:
      - On your phone or tablet, open the Google Home app.
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      Change Nest Hub's Hotword sensitivity:
      - Open your Google Home app.
      - Select your Nest Hub.
      - At the top right, tap the Settings (Gear) icon. - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.

      If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Google home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I avoided the Google home because i thiught it was a bit small but it’s actually a nice size and works well with my overall smart home. Ended up purchasing 2.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Home.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first smart device for our home. It was easy to install and start having a smart home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it linked with google home cameras in and around my house. Looks great and has some great features and quality sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put it in the kitchen and it works as expected I can just google a recipe or play a youtube video while cooking.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Google homes for home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Three of these because they're so helpful. They connect with so much to make your life easier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this thing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these and went back for a second! Good sound,does everything google home does and you can watch videos, movies, etc. Best of all, I can contact me son instantly!(Works better than texting) Thanks Google

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Google Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a couple of these hubs for m6 bedroom and got rid of my alarm clocks.These units also tell time..weather ..cintrol lights and much more ..great item!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect addition to my security system!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This google hub is SO fun to have in my kitchen. It’s also the perfect addition to my security system!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    google nest hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it my google nest hub. I already had the larger one at home. It's a great addition!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very educational

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to place in my kitchen as a clock and assistant. Works fine. I did not like the difficulty removing my personal youtube account from the device while i have so many things connected to my google home app. It should not have to be linked to any account. My 6 yo doesnt need to see recommendations for me and I definitely do not want to begin getting recommendations based on his viewing. What I really like best about this assistant is the way it responds to my 6 yo. He will ask question after question and receive a voice/text/pictured response. So, if he asks "what is a waffle?" He will receive a vocal explaination, see the word and description in text, and picture of a waffle.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Google

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Definitely recommend 10/10 can do so much and nice screen

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    All in one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its all in one, I used as my source of music, you tube and apple music, works as my security system with my google cameras on the house and I can control my lights, thermostat and make googlr video calls.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great nest hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest hub display is very useful just by asking hey google …..and also the alarm clock and other features. Also compact enough to sit on the night stand.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice, smart, helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helpful device, makes your life easier with voice commands, the screen allows great functions as see videos, photos, etc. is a must have in home

    I would recommend this to a friend