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Customer Ratings & Reviews

Your price for this item is $299.00

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,885 reviews
  • Rated 5 out of 5 stars

    Get a smart lock

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know enough about the different locks. I know I love having a smart lock. It saves on buying keys, having to be there to let people in, and you ca. Keep track who comes and goes: having a Mary lock rocks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s alright, have yet to get it to connect to the house, it does work manually but not on the app

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, DaisyC. We appreciate your feedback on the Nest x Yale Lock, and we’re sorry to hear it doesn’t work with the app. The first step is to make sure that your border router (Nest Connect) is within range (~50ft direct line of sight) of the Nest x Yale Lock and Wi-Fi router. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.). If Nest Connect is too far away from your lock, your lock will be offline in the app but Nest Connect will be online. If Nest Connect is too far away from your Wi-Fi router, both Nest Connect and your lock will be offline in the app. Learn how to troubleshoot Nest Connect here: https://support.google.com/googlenest/answer/9235363

      Feel free to let us know if additional help is needed, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product!!! Must have!!! Love not having my keys with me trying to unlock the door while holding groceries exc. I’ve used the app a few times when i allow someone to come in my house when I’m not there!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ??????????

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one he was for my daughter she’s so happy with the new system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good lock so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues initially getting the device to connect to the wifi but after That problem was solved it’s been smooth sailing. Lock looks great and works pretty well. Love the modern look. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT LOCK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my Nest x Yale lock. No more fussing looking for a key, love the automatic lock feature. My kids and husband always forgets to lock the door, so the automatic lock feature is GREAT! Easy to install just like installing a dead bolt lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps us safe

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Nest smart lock. We don’t have many nest products; however, this one was easy to set up and use. We like the conscience of having family come over when we’re not home and don’t have to worry about keys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation and very friendly setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have a different smart lock but it was giving a lot of issues and was not friendly for guests or for unlock when you are far from home. The only limitation is that it is no unlocked in automatic when you get home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product once I figured out what was wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a connection problem b/t the connect & lock. I returned the first lock after talking to nest & yale who said to exchange it. Got a new one and same problem. I figured I would see if the VPN on my phone had something to do with it. Low and behold, it connected immediately. Works perfect and I love it. So many reviews and forums on this issue but no resolution. Contacted Nest to tell their tech support how I fixed the connection problem so hopefully they will pass it on to other customers who experience the problem. (Error code t013)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Links Perfectly in Nest App and more Modern

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects easily in the Nest App. Touch screen works really well and have not had an incident with the device the entire year we have had it. It also is a lot more modern than most deadbolt locks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work well, was hard to connect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful of the door, but the connection to wifi was not as straightforward as advertised. The distance to the receiver is very sensitive and make it hard to find the right place. Other than that it works every time with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only wish it was compatible with apple watch and Bluetooth. Other than that its good

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Dlatray. Thank you for choosing Nest x Yale Lock. We can see you're experiencing some difficulties with connecting your Lock with your iOS device. The Nest app is compatible with iOS devices and can be used to manage and control your Nest x Yale Lock. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does what it is designed for and quite well. The second one we ordered was made wrong where the lock was locking in the wrong direction. Yale replaced the lock in a timely manner and the new one is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Hardware Easy to use software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no other product engineered better than maybe an apple phone. The founder of nest products came from Apple and he improved on the concept, WOW! I really think he engineered the products better. I have the whole catalog of nest products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new lock! Makes it easy to get in and out without my key, and allows my friends to easily use it as well. Privacy feature is my favorite! Happy with my purchase- glad I can use all my nest products In one hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more house keys!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first smart lock. I can't think of any negatives. It works great. It's so nice not having to pull my house keys out anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice easy install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always wanted this to complete our smart home. Havent used it too much since we dont use our front door much but its nice to control and see everything on your phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not universal to all doors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did not work for my door. It was not clear on the box what kind of doors are excluded. Also the sales person apparently didn’t know that either. I showed him pictures of my door

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi JenniferB, we’re sorry to hear about the Nest X Yale Lock compatibility with your door. To ensure compatibility, please check these factors:

      Door Thickness: 1 3/8", 1 3/4", or 2-2 1/4"
      Door Material: Wood, metal, or fiberglass
      Backset: Less than 2 3/4"
      Door Type: Not glass, sliding, mortise, or multi-point.

      Please keep in mind that these specifications are listed on the bottom of the box. Don’t hesitate to let us know if you have any other questions. madebygoogle

  • Rated 4 out of 5 stars

    Good if you have Nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its solid and if you have Nest this is a no brainer. But its getting long in the tooth because if Google.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple setup, super useful.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup and connect to wifi. Understandable why but sucks you can't use it with Alexa. Though I'm slowly starting to move my IoT to Google. Being able to make temporary codes or codes for guests is awesome.

    I would recommend this to a friend