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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,889 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product exceeds expectations. We are working on making our home a smart home and this was a very good purchase. I do wish that Nest integrated with Alexa products (specifically the cameras), but the product is very easy to install and set up for multiple users. Will most likely purchase different smart locks for the rest of the exterior doors due to price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart lock was something I knew I needed to invest in. I had a smart lock in my home with only one code to open it. I did give the code to many family members and I did not like the fact that I was unsure of who exactly was coming in my home. Now I know exactly who is coming in and out since each family member has their specific code to open the home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, replaced both my locks in the house and so far so good. Love the ease of use and no need the keys. Installation is easy, anyone can do it

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Installation

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was simple and took about 10 minutes. I have other Nest products, so getting the device added to my application was also easy. I'm loving not having to carry keys anymore and never having to worry about where to hide a key again when I need to give someone access to my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Security

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price and quality easy to use security feature

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Never had problems so far! Easy to install and gives me peace of mind knowing that it gives me extra layer of protection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart lock money can by IMO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing months of reviews because that's what I do with bigger purchases I decided to go with this smart doorbell. Installation is a breeze although I had some trouble getting the nest connect to pair with the doorbell but only took an extra half hour. This thing works perfectly and work ever time. I love the ease of use and the fact that you can add temporary codes for certain people I think is awesome feature. The best thing is I have a nest doorbell and they use the same app so they integrate perfectly. Notifications come through fast and you can operate the doorbell through the app app as well. I've only has it installed for about a month but I absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Great lock for my setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am very pleased with my new lock. It is really good quality, easy to install and works seamlessly with my Google ecosystem. I like being able to give friends and family codes that have expirations and that my kids each get their own codes so I know when everyone is coming and going. My smartphone has just gotten a little smarter.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Yale lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for myself before Christmas, easy install easy setup (I already use google home) everything work’s smoothly. The whole device looks clean and solid. No it’s not American made unfortunately…

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this smart lock. I have my own passcode plus I gave two other people pass codes and when they come in my house if I’m not home nest will let me know that they have entered my home. easy to use. However, on the outside you need to have a handle to pull the door shut. The people putting mine in and bought me one to match my nest Smart lock. Extra nice people that that put it in. They went beyond to help me, and explain how I was supposed to use it and how to change the battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORKS EVERYTIME!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from other locks which would sometimes work remotely and sometimes not, this one is great. Through the NEST app it’s guaranteed to always work. Unlocks remotely with no hiccups. The pad is easy to use even with water on it. Looks great and minimalistic which blends in with my decor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock, easy to install

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock & is easy to install. It warns you when the batteries are low, and they are easy to change. Using the Nest app, you can add several different codes for different users, and you can set them to work only on specific dates and times.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ease of installation. The Smart Lock works with Nest home. Able to secure exterior doors an eliminates need to carry a key.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality product adds convience to your life.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little concerned the Yale Smart Lock wouldn't do well in the Arizona heat, but so far they're working fine. I also wasn't sure how readable the keypad would be in the bright sun, but that also works fine and is very readable. These locks are well designed, look terrific on my doors and work flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Secure your home

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great front door lock to secure your home. You can unlock and lock the door using your phone app and the battery on this lock has lasted me 6 months so far. it's easy to use and setup passcodes for yourself and other family members and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    The best of two great companies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart lock and i am extremely happy with my purchase. It is well made, easy to use, and looks great. With young kids going in and out of the house, it was important that the possibility of losing house is not a factor. Peace of mind and a great lock. Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Can't go back!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing lock. Super sturdy and easy to set up. Could not go back to traditional lock and key. Love being able to go out for jogs or work outside with out worrying about losing or forgetring my keys. Works perfect with google home and can lock or unlock from anywhere in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up, works flawlessly, really pleased. Easy useage, both key pad and Nest app. Anxious for further up dates that will allow activating lights indoor when unlocking after dark. Currently have connected through nest app. Otherwise could use ITTT, but would prefer to have it all under the NEST app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the lock for over a month now. It’s okay, but honestly I wish I would have purchased a biometric lock. Pros: It locks automatically, I don’t need a key anymore, I can allow temporary access to anyone, I can unlock the the door from my phone without getting up and going to the door. (I have a ring doorbell as well) Cons: The app is always offline, I had to have Best Buy come out and troubleshoot the lock because I couldn’t open it from my phone. There is no customer service, minimal instructions to troubleshoot on your own, it’s easy for a person standing behind you entering the house to see and remember your log in code if it’s short and if it’s long it takes too much time to unlock the door entering up to 8 digits. Overall the lock is alright when the app on my phone will connect with the lock. It’s easy and convenient. I will probably be putting this one on the back door and purchasing a biometric fingerprint lock for simplicity. If your not a big technical person then I wouldn’t recommend because when the network is down, (which happens during every thunderstorm) you will be lost and confused. Thankfully the lock will still work regardless if the network is down, but the convenience of using the app will be restricted until you can get the lock to connect to the app. It sucks

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great and simple to use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ability to control the door when away from home. Easy to use and connect with Google. Is a bit pricey in my opinion. Takes a bit to set up initially

    I would recommend this to a friend