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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,889 reviews
  • Rated 4 out of 5 stars

    Not the easiest install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The functionality is good. It integrates well with my Nest ecosystem (cameras, thermostat, smoke detectors), so that’s a plus. I can lock/unlock the door. Only issue is the actual locking mechanism was very fussy when trying to install. If there is any bit of resistance when trying to lock, the deadbolt won’t lock. Make sure when you install the hole is an exact match.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 3 out of 5 stars

    Good quality..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality lock but it should be much better to have a built in hub to communicate third party applications or voice recognition such as alexa or google assitant. You still have to buy $50-$100 hub to maximize its features.. But when it comes to security for lock. Good quality doing it manually.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever, works great and user friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this lock for my front door that is original to our 1939 home. I didn't want to replace the door, but the skeleton key lock was not practical. So, we added this deadbolt and now we can get in our home without a key. I can lock it remotely and give guests unique codes if necessary. It works really well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Works well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done well and lock does everything I wanted it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does exactly what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is perfect, flawless design and simple

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the units as a full system works great very happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my Yale/ Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a purchase that has satisfied me 100%. The install is a little technical but it works really well. Just a note, it comes with a nest connect which is nice but when you try to connect the devices be sure to place quite a few feet between the connect and the lock itself.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 4 out of 5 stars

    Smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with the Nest app and app directions are step by step.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade your door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a slick product. I love not carrying keys around anymore. I wish the button volume was a bit louder or haptic so I would know that I pressed the code. Totaltech install was awesome, too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for no keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the lock. It is great for having to worry about a key.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the August Yale lock in my apartment for two years now and really enjoyed it. I decided to go with the Yale Nest lock for my new house to enjoy Nest connectivity. My only complaint is that the button noises are different from the August lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The verdict is still out as to how long the batteries last. It requires 4 double A batteries which im not find of. If the last a reasonable about of time before needing to be replaced that will make it a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product this is my second one I've bought. Just make sure you get best buy warranty with it cause I have got water in it from the humidity. And I have had to replace it close to two years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Nice product but limited potential.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice product with easy install and setup but limited application / integration with any other product but google. Google has bought nest and thus has limited there product integration to only their platforms. Very sad, as nest has make a remarkable product but Now only works with google assistant. Sad as this is not a common place product and limit future comparable. I fret to see nest falling to the wayside of other competition due to googles influence. It’s sad to see a well developed company be pushed into a new direction. I’ll be returning my Yale x for one that has an open integration with competition / third party smart technology. Google should not limit their potential to other their parties and help all to make a better product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far So good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have a locksmith install mine because I didnt have the tools to drill the correct hole, and chisel out the door jamb. After installation, it is working pretty well. I had to re-connect it to wi-fi, but once I did, it works as advertised. Works well with my Google Home Hub and I-phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly Surprised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairing the Next x Yale - Smart Lock with the nest connect was the most difficult part of the install. I found that removing the nest connect from your list of nest devices and adding it back was the quickest way to pair the two devices. After that, it's stayed connected and been great to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy too hook-up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock works pretty well with my phone. The price is right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Complete Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation to door was easy. When I tried to connect it to the Nest App, the lock would not connect. After several hours of trying to get it to connect, I tried to call customer support. Nest currently does not have over the phone support so I tried to talk to them over online chat. All they did was send me troubleshooting instructions that I had already googled and attempted. After reading several reviews, I’m not the only one that’s had this problem. One review stated that it was a known iPhone issue. If I could give zero stars, I would. I will be returning this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Working fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product working as promised as of now. Recommended

    I would recommend this to a friend