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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,889 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and setup. I do wish it was compatible with Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my lock that I also bought it for my dad. Best thing about it is not getting locked out of the house. 2nd best is being able to unlock the door before carrying in groceries!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect solution with kids and adults and NO keys

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part is I can issue and control passcodes for my kids and and fother family members. Plus you’ll be notified when the door is unlock or locked and can lock and unlock anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easily installed and worked as advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat Yale smart Lockton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Nest lock we have purchased. Both have worked great, with no complaints. It links to our Google account and let’s us know when someone locks or unlocks the door. It can also remind you when you forget to lock the door, and do so for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app makes it easy to assemble and the touch pad is the best one on the market. Highly reccomend!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock and it works very well. A little Pricey

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love this product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product although the nest connect did not work. Be very patient when you are installing the connect and the lock, sometimes it takes longer to connect them to the home wi-fi. I had to buy another for $74 from another store because Best Buy did not have it available, but I am really enjoying this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Does the trick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't tried the many tricks it offers but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart lock is great no need for keys anymore. Set your own password for each individual in the home works great even for unlocking doors from out of town. 

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock was easy to install and easy to use. Very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meet all expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came in as described and all the parts were included. It was in good condition and delivery was quick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's expensive but Very easy to install and very reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great front door device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use this much because I usually go through the garage door but I went out of town and had a package at my door. Called a friend and was able to open the door from my phone and make sure it locked after. That peace of mind is worth every penny.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good lock, maybe just a little pricey for a novelty

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    WORK WELL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great choice. it works very well. It makes life easier

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well in the Nest system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with other items in the Nest ecosystem, it connects and integrates really well. Being able to unlock the door for folks who came by unscheduled for work has been awesome. Only knock on the product is it has a rather weak motor and errors out if the deadbolt actuation is a little more difficult/“sticky” like my door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Counting on google to keep it classy with support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive technology, with excellent integration with Nest cameras and thermostat. We’re really counting on Google to keep it classy with support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really got a lot of usage out of this lock. The notifications that I get when someone enters my home are helpful. Even if they don’t get the door to lock it will send me a notification and I can text or call the person to go back and lock it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Expensive but works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These locks are expensive, but they work as advertised

    I would recommend this to a friend