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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,889 reviews
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this lock for good weather and it’s better than I’ve tried on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 3 out of 5 stars

    Need additional device to connect to wifi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality but have to purchase "Nest Connect" in order to connect it to wifi. This is $69 right now

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Sanket, thanks for sharing your review on Nest x Yale Lock. It's unfortunate to hear that your experience with the device didn't meet your expectations when it comes to connecting the device to your Wi-Fi. Your feedback here is appreciated and rest assured that we'll relay this to the right team for potential improvements we may have in the future. If you need any technical assistance with your Nest x Yale Lock, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock seems solid in construction and software is on point. Installation for me was more of a pain due to different deadbolt hole sizing, but other than that went well.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    WiFi pairing drops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has problems remaining connected to WiFi device. Display and functions are excellent.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, TerryM. Thanks for the feedback you shared about the Nest x Yale Lock. We’re glad you like its build and functionality, but we’re sorry to hear of your experience with its connectivity.

      Since your lock gets its internet connection from your Nest Connect, check if the connecting product is offline. Here’s how:
      - On the Nest app home screen, tap Settings > Nest Connects.
      - Select your Nest Connect > Check connection.
      - Follow the in-app instructions. If your Nest Connect is offline, learn how to troubleshoot Nest Connect here: https://support.google.com/googlenest/answer/9235363

      If additional assistance is still required, please don’t hesitate to contact us here and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    EZ setup and install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this lock! Works well with google home and nest environment. Setup was a breeze and there have been no connectivity issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love it very much

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system especially when your away from home. AND need to let someone in without a code .... highly recommend why not 5 stars cause for some odd reason the wifi eye stop operating ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the fact I can open and close the lock from anywhere. When I ordered things that I don’t want left on my front porch, I simply unlock the door from work and have my neighbor put it in my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more lost keys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing to come home and not have to worry about finding the right key. Or in my case if I have the right set of keys. The app is super easy to use and it works with google appliances.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not universal to all doors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did not work for my door. It was not clear on the box what kind of doors are excluded. Also the sales person apparently didn’t know that either. I showed him pictures of my door

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi JenniferB, we’re sorry to hear about the Nest X Yale Lock compatibility with your door. To ensure compatibility, please check these factors:

      Door Thickness: 1 3/8", 1 3/4", or 2-2 1/4"
      Door Material: Wood, metal, or fiberglass
      Backset: Less than 2 3/4"
      Door Type: Not glass, sliding, mortise, or multi-point.

      Please keep in mind that these specifications are listed on the bottom of the box. Don’t hesitate to let us know if you have any other questions. madebygoogle

  • Rated 5 out of 5 stars

    No smart hub needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects to WiFi Through an adapter that is included already . Plugs in close by to the lock between the Wi-Fi router and the lock . Works with Nest app so my thermostats licks and cameras all on one app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install, program and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always hesitated at going full bore into home automation but the Nest family of products has changed my mind. Well crafted hardware and simple easy to use software. Also excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great purchase a little pricey but it’s worth the piece of mind that I know if it’s lock in case the kids left door unlock and nice to open remotely to let other family enter if I’m not home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its alright but just not quite there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Lock because I can lock it through my phone and my watch if I’m never home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this smart lock you'll never be locked out again. I just hope that Google provides an update so that you can lock and unlock the door from smart assistant devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean lines, no glitches. Works perfectly as advertised. Color matched existing hardware exactly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock ! If you have a new build sometimes the bolt may be to long and require you to drill that area bigger then a standard lock size

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It has to be in there just right...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock, cool features, the installation is a bit convoluted, and if the lock isn’t set just right in the hole it will continuously jam and error so you have to restart the entire process over after reset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good aftet everything settles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a bit rocky. Had to move the router closer even with a mesh system. After that it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest x Yale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to add an electronic dead bolt. I have google/nest products already installed so this was a no brainer for me. It works as inteded and having the auto lock when my location is away feom home is greaf. Also being able to check at any time wether the door is locked or not is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best lock ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No needs to carry a key in your pocket, no worries if I left is unlocked because its auto-lock feature and the combination of the best technologies of two great companies make this lock "awesome".

    I would recommend this to a friend