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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,889 reviews
  • Rated 4 out of 5 stars

    Simple setup, super useful.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup and connect to wifi. Understandable why but sucks you can't use it with Alexa. Though I'm slowly starting to move my IoT to Google. Being able to make temporary codes or codes for guests is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice easy install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always wanted this to complete our smart home. Havent used it too much since we dont use our front door much but its nice to control and see everything on your phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s alright, have yet to get it to connect to the house, it does work manually but not on the app

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, DaisyC. We appreciate your feedback on the Nest x Yale Lock, and we’re sorry to hear it doesn’t work with the app. The first step is to make sure that your border router (Nest Connect) is within range (~50ft direct line of sight) of the Nest x Yale Lock and Wi-Fi router. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.). If Nest Connect is too far away from your lock, your lock will be offline in the app but Nest Connect will be online. If Nest Connect is too far away from your Wi-Fi router, both Nest Connect and your lock will be offline in the app. Learn how to troubleshoot Nest Connect here: https://support.google.com/googlenest/answer/9235363

      Feel free to let us know if additional help is needed, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing love it my second one. I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a person who always misplace keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me I don’t have to find keys anymore and now when I have people enter my home they have a code and I know when they enter and leave. Now I can place restrictions on the Days and times workers can enter the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally made the purchase!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might seem pricy but for Google fanatics this is a must. I have left my home multiple times and forgot to lock the door. This solved all my problems. Lock from anywhere with internet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, but could use and upgrade

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that easy to install if you don’t have a standard door. Setting up the software was a bit tricky. Goes off line from time to time even with strong wifi. When it works it’s great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this smart lock is really worth it. It makes it very convenient not having to worry about having your keys to lock or unlock your door. Have no problems with it and would definitely recommend this to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a year since I’ve had this door lock. I love it and haven’t had any issues. It was challenging to install because the builder did not drill the door hole evenly. I had to get it professionally installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent security device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this gadget. I used in combination with the Nest Hello to open the door when my kids return from school. Installation (replacement) is not very difficult, but need a little of patient and craft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great solution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock make sure to have batteries on hand. Was able to give my family access to the house with out having a bunch of keys floating around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door lock is good and camera quality is great. The only issue i have is the delayed response we get sometimes. My internet connection is really fast so i dont think thats the issue. Nest needs to work on how the device can work effective with the internet connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fairly simple smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking at smart locks for our front door and decided to get this since we have the nest hello and cams. Installation was a challenge and it seemed to lose communication with the app periodically. I wish it had geofencing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lock’s work’g as advertised; install was a process

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a bit of work to get the lock to fit due to the bolt being longer than the one I replaced and the door’s latch needing to be chiseled. Otherwise, the lock has worked as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really value the flexibility and power this lock gives us. We can let our boys in by using our phone or they can enter the code. It's battery powered, so the power can go out, and the code will still work to unlock the door. No key needed. Paired with the Nest video doorbell, it's a powerful, secure combination that gives us total peace of mind. And we love that the Geek Squad installed them expertly for us with no fuss, and installation was half-off because we're Total Tech Support members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item and it works perfectly with Google Assistant and I can lock the door remotely while travelling. I will buy again for my backdoor and the 9V backup works perfect. Awesome and highly recommended it!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loos great in the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this product but my hole in the door is too small to fit this deadbolt. Going to have to widen the hole to make it work. Just a heads up for people that by this product that it may not fit your existing deadbolt hole

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ??????????

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one he was for my daughter she’s so happy with the new system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only wish it was compatible with apple watch and Bluetooth. Other than that its good

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Dlatray. Thank you for choosing Nest x Yale Lock. We can see you're experiencing some difficulties with connecting your Lock with your iOS device. The Nest app is compatible with iOS devices and can be used to manage and control your Nest x Yale Lock. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but is a hassle to install. The software is very finicky when checking if the deadbolt is stuck. The plate on the door frame has to be just right.

    I would recommend this to a friend