Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,889 reviews
  • Rated 4 out of 5 stars

    Its alright but just not quite there

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Lock because I can lock it through my phone and my watch if I’m never home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my nest Yale lock. I bought 2 of them, one for my home and one for my rental property. It’s so convenient and I could never go back to traditional locks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid smart lock

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a solid smart lock. Aside from passcode and app, it lacks the ability to use other options like physical key and biometrics. Connectivity was never an issue, which is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This lock is awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since Ness has teamed up with Google they have made these amazing locks and needs amazing equipment that is phenomenal by everything you could ever imagine everything just works together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a bit to get it installed and we had to switch out our weatherstripping but it works great and now I can lock/unlock my door remotely and lock by voice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Lock

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up is just as easy in the Nest app. I have the Nest cameras as well and it is great to have it all in one place, and can make sure the door is locked in the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest x Yale

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our Vivint with this. It was a great switch from a product that has given us so many issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home lock - throw away your keys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Yale Nest door lock system. Allows me to set up entry/egress for everyone in my family as well as visitors, and enable or disable them from my phone. Very impressed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Lock

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is nice looking but I bought two of them one battery last a long time and the other one have to change baterri every month. But overall is the nice lock I had. Thanks. B+++++

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yale nest lock

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well within the Google smarthome ecosystem. It was a bit fidgety to install but i also have an oldish door frame

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello Jack, we’re thankful for your feedback on Nest x Yale Lock, and it’s good to hear it works well with your Google smart home ecosystem. We hear your concern, and we appreciate all your efforts to install it. During installation, the Nest × Yale Lock requires precise alignment to connect the parts to your door and each other. The steps are relatively straightforward, but you must pay attention to the details. If you find yourself in need to install another lock, visit this link with instructions about the setup that includes installation video here: https://support.google.com/googlenest/answer/9210317

      We’re always here to help, so let us know if you need one by visiting us at: https://support.google.com/googlenest/gethelpith Nest

  • Rated 5 out of 5 stars

    Great update

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great update to the last one I had. The on line connection is much better than prior versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for CPI security

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this due to dropping CPI security. It’s seemed to be the same but I now see it’s more durable. Like most Nest/Google products, it’s an easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome value and ease of use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a smart lock. Integrates well with other smart devices. Has the ability to have multiple codes for family members, friends, or clients.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Great Door Lock for a Smart House

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love having the ability to lock and unlock our front door with the touch of a button on the lock or through the Nest app. No longer having to be concerned as to whether or not our daughter has taken her house key with her to school is also a relief. The only thing that we haven't encountered yet is a power outage so we arent sure how that works yet, but every other feature is great, such as individual codes, guest modes, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For standard doors

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with intent to place on cabin door; unfortunately thicker than normal and none standard deadbolt so returned. I had hoped to integrate with all my other Nest products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Lock

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lock. The lock works great. If the door does not lock properly it let's you know at time of locking if you do it by pressing the yale button or if you use the app, it also lets you know, so you can retry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as advertised. Have not had any issues. The numbers light up brightly to see at night. Good integration to the rest of the Nest environment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, delivery and installation from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing tool! Although it is pricey! You get your money’s worth! It is a great tool for a home security! I need to get 2 more of these for my other homes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more keys in your pockets. !

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wifi makes this lock awesome. I purchased one previously without that feature and regrated it.

    I would recommend this to a friend