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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,889 reviews
  • Rated 5 out of 5 stars

    Yale look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad could not put this on my door because it did not have a dead bolt on the door and could not drill any hole on the door to install one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid piece of gear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works simply and as expected. Was built well and solid. Weight alone is impressive. Use it with my Google Home setup and am happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love ours - the only complaint I have so far is the fingerprints show ridiculously. Would be nice if they used a fingerprint resistant layer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for smart home connected places

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendous product and would highly recommend if you are a high tech home and do not want to use keys.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Nest app issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation for the door lock was pretty easy and simple. However the nest app gave me a lot of issues in pairing the door to the nest hub

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service great product will recommend to any customer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not universal to all doors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did not work for my door. It was not clear on the box what kind of doors are excluded. Also the sales person apparently didn’t know that either. I showed him pictures of my door

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi JenniferB, we’re sorry to hear about the Nest X Yale Lock compatibility with your door. To ensure compatibility, please check these factors:

      Door Thickness: 1 3/8", 1 3/4", or 2-2 1/4"
      Door Material: Wood, metal, or fiberglass
      Backset: Less than 2 3/4"
      Door Type: Not glass, sliding, mortise, or multi-point.

      Please keep in mind that these specifications are listed on the bottom of the box. Don’t hesitate to let us know if you have any other questions. madebygoogle

  • Rated 5 out of 5 stars

    Nest x Yale - Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is great. We have been very happy with all the smart features

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its pretty cool even if the app stops working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It locks my door I can control it with an app until the app stops recognizing the lock then i have to reset the lock in able to use the app again which requires me to partly disassemble the whole lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is awesome!!! Integrates well with the nest alarm. Has a 9v battery connector on front door in case the batteries die while you’re away for an extended period of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more Keys!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more missing keys with this "smart wifi" lock. The Yale keyless deadbolt is the ideal replacement for any deadbolt lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and works perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want to give my kids keys so I purchased the Nest door look. It works perfectly! I'm able to unlock my door remotely when needed and create access codes for guests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocking doors and hears since 2018

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can be said about this magical apparatus? Is it a lock? Yes. Does the lock work super well? Yes. Does it make other smart locks look like relics from the flinstones? You bet ya!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had a few issues with installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After finally getting our old deadbolt off and installing this, turned out that the hole the deadbolt goes in was not deep enough. We were able to deepen it some and it works great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    working great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this lock on the house for 3 weeks now. It works amazing as do all the nest products that I have. All of the settings that you can set up with the app are nice as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Epic when it actually stays connected to internet,

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described and when it does its literally the best lock you could ever dream of having on your home. BUT when it disconnects from the internet, as it does once every couple months. Its a nightmare to set back up. Seeing that this is the only smart device that continues to do this in my home sucks because its favorite if it could actually stay connected without having to default set it up 5 to 6xs a year.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi GJensenSD, it's awesome that you liked Nest x Yale Lock and that you find it as the best lock anyone could ever dream of. This kind of feedback is greatly appreciated, however, we do apologize for the connectivity issues you face every couple of months.

      Nest x Yale Lock can't connect to your Wi-Fi directly. It relies on the Nest Connect, that came with your lock, to establish connection with your network and the Nest app. The Wi-Fi chip on your Nest x Yale Lock may be draining the batteries if it's not getting a good connection with the Nest Connect. If you're willing, we recommend bringing the Nest Connect closer to your Nest x Yale Lock. Ideally within a clear line of sight as Connect needs to be close enough to both your lock and your Wi-Fi router to maintain a wireless connection.

      The next time you encounter a connectivity issue, please consider contacting our support team. We'd love to work on improving your experience here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great for remote access

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. I use it on our vacation home. Excellent for letting in the housekeeper or repair person or guests. from my remote location.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can’t connect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues connecting this to the connect. Tried troubleshooting and still nothing. Luckily it still works, just can’t set codes for different people which would be nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it. It really works great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What i love about it the best. Is i don't have to give my grown kids a key. They call and let me know they over and i just unlock the door from my phone. Super cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my house and the family really enjoys not having to worry about keys and I can see who's coming and going from my house at a moment's notice.

    I would recommend this to a friend