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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 2,889 reviews
  • Rated 5 out of 5 stars

    easy to use and install

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love nest! this is by far the best smart lock on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product Makes you feel safe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent investment! It is worth the money. I recommend as is a safe issue is worth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi door lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Wi-Fi lock inhave used to date. Easy Toni steal and connect and the batteries last for years literally. My Schlage went thru batteries every 2 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to get another one of these for my back door now. Best Buy please put them on sale

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had electronic deadbolts in the past. I purchased the nest Yale locks so I could control them with my iPhone. My only complaint is that the motor for the locks is on the week side. They are slow to lock and unlock and if you don’t wait to open the door until the lock is completely done the deadbolt will stop operation and then give a voice alert that the dead bolt is stuck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t forget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over 10,000 uses inn1 year still going strong. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product but with Flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very complicated to assemble. Dependent on Nest network which went down for a few days and made product inoperable via app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart lock option. integrates seamlessly with Nest alarm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smartlock for the money. Perfect integration with my world of nest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally amazing, would buy it again if I had another house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale Door Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the ability to lock and unlock my door from my cell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock is easy to program love that I don’t always have to carry my key

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good but the sun will damage it. Is to experience

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for taking the time to share your feedback. We’re sorry to hear that your experience with Nest x Yale Lock is less than ideal.

      The Nest × Yale Lock is certified ANSI/BHMA A156.36, Grade 2. It was designed to work in outside temperatures as cold as –22°F and as hot as 140°F (–30° to 60°C)*. It is IP65 rated, where it can withstand dust, rain,and snow.

      Your feedback is important to us, and it will greatly help us in improving our products and services. If you need help, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great addition to smart home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient, works great with google home, love the privacy mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this product installed so quick. Connected to a WiFi and it worked right away!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big Nest fan and an X-Googler, I use Google/Android products if at all possible. I purchsed the Nest x Yale system for my vacation home and installed it over the Memorial Day weekend. As I replaced and existing deadbolt and had to resize the door penetration, it was a difficult installation. The day after installation, the lock flashed red and required a reset to factory settings to function. I left happy and return to my main home, 1000 miles away. The day after getting home, I checked ant the lock was offline. Today I had a chance to investigate, Nest Connect is connected to my internet, the lock is offline. I contacted customer support and they could not help without me being there. I am returning the product as soon as possible although it will be 30 days before I return. This does not come close to my expectations for a Nest product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear that your Nest x Yale Lock has gone offline while you're away from home. When you're able to troubleshoot, we recommend taking a look at the following article:

      https://nest.com/support/article/Troubleshooting-when-your-Nest-Yale-Lock-disconnects-or-is-offline

      As always don't hesitate to reach out to our support team if any further assistance is needed.

      nest.com/help Nest

  • Rated 5 out of 5 stars

    Excellent lock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to install on a family members house and it exceeded all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great lock. I plan to buy a few more due to its convenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock!!! I have two of these and have not had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have Nest/Google home? Get this lock!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievably pleased with it's performance and convenience!

    I would recommend this to a friend