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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 2,889 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great electronic smart front door lock.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Kevo lock with this much superior electronic smart lock. My Kevo always had to be reset to work, which drove me crazy. This lock has not failed me yet and works like a charm. Does all that it claims and was very easy to install. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well... the price was what I was looking for. definitely buying more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this lock. It has different settings so you can customize it to your family's likings. But my favorite part is it's compatibility with Google home. You can check if the door is locked and lock it. But for safety purposes, you can't unlock it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works so far so good. Volume changed on me. Not sure if I did it from a touch but need to play with it more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great giving individuals their own unique password to enter the house!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was saying username has max of 25, not good for the purpose that I need. Can’t return it because it was more than 16 days, then the item was sold without it being taped. I was told when I was returning it, it was not supposed to be untaped.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi YalewWifiLock, thanks for letting us know about the issue. We´re sorry to hear about your disappointment with Nest x Yale Lock. If you´re setting up a Google username, you may use a maximum of 30 characters long. Your username can be any combination of letters, numbers, or symbols. If you need further help, please feel free to speak to any of our support specialists using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great lock, no issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock. I have had no issues with the lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing lock it opens the lock when it senses your cell phone near it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better lock then the others I've had. They didn't work as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best NEST product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all the Nest products.. This one by far is the coolest and most useful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't recognize it's locked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we press the button on the outside, it locks but it tells us that it cannot lock and to check to be sure it's locked. The light on the inside continually blinks amber until we unlock it. Consequently the batteries run out very quickly.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest x Yale lock and we'll be happy to look into this further with you if you can reach out to us through one of our live contact channels which can be found in the link below.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option to complete my Google Home set product setup

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Every two or three days the alarm goes off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is an alarm on the smart lock. Every two or three days the alarm goes off for no reason. The message says “Lock has been tampered with” but it hasn’t. When it first happened, I thought it must be a hardware issue. I checked the installation and everything looks fine. Other than that, the lock works pretty good. Not as good as August lock though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great grill. Great doorbell camera. Great lock.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the grill. Love the lock love the doorbell camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bronzed oil matching my door handle perfectly!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it bought two works great hasn’t lock me out yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's alright but pricey

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but sometimes has a hard time locking

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi bwatson, thanks for sharing your feedback. We’re glad to learn that you like the Nest x Yale Lock, and we’re sorry to hear that you’re having issues with locking it.

      You can lock and unlock your door using three basic ways: using the Nest app, the Nest x Yale Lock keypad, and using the traditional thumb turn inside your home. If you’re experiencing issues with it, you can visit this page for the troubleshooting steps: https://support.google.com/googlenest/answer/9235711

      If you need help, feel free to contact our support team. We’d be more than happy to assist you here. You may contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Perfect Smart Lock

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome smart lock for the garage door into the house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better lock to principal door

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can used with nest app, is better password to open door

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pain in the backside if you lose connection to your nest connect. You'll have to disassemble the lock to reset it to get it to reconnect to the nest connect. So unless you're crafty and have time to waste stay away from this product. Just search Yale lock nest connect issues. Unfortunately they got me for three of them. Support is an absolute joke. That is to be expected. Terribly sensitive if your cylinder isn't perfectly centered in the receiver. It will loudly announce that it's not locked while it actually is. It also populates a warning through the app which is comforting when your kid or wife leaves the house promoting you to make a phone call asking them if they in fact locked your door. Waste of hard earned money. Next time I'll purchase from an actual lock company brand not a Google spin off.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest x Yale lock, and we'll be happy to look into this further with you if you can reach out to us through one of our support channels found here: Nest.com/help Nest