Customer Ratings & Reviews

We had a hard time getting it to sync with the app.

Try as you may, it doesn't line up with the frame.

Very sleek and minimal profile. I love how easy it is to use and ser up initialy.

I bought two of these locks. One of the locks was defective and had to be exchanged. I should have paid more attention to the conditions of the boxes. It looked like the box of the defective lock had previously been opened/damaged. I just spent two days trying to connect the Yale-Nest lock to my Nest account so I can use the locks remotely. This was one of the most frustrating experiences I have had. The process is cumbersome, the procedures are incomplete and contain misinformation, etc. For the cost of this item Yale should be ashamed of itself. I would give the entire experience zero stars if it was possible.

Easy to install in door. Difficult if not impossible to connect to your Nest account. The worse setup I have ever seen

This is so much better than the version before it much more smoother to use.

Loved this lock -- easy to install, Wifi capability, would highly recommend

Installation was a breeze if you know what you’re doing. After reading allot of reviews beforehand I was prepared for the installation. I disabled Wi-Fi 5 & 6 features on my router so the lock, nest connect and my phone can all be on the same 2.4ghz frequency. Installation and setup went smoothly after that; and with everything working I just re-enabled Wi-Fi 5 & 6 connection.

This lock is a piece of crap. A few days after installation the lock went offline, it’s not usable remotely. I’ve contacted Nest support, there service is horrible! Almost a month later the lock Is still not working. After I couldn’t get resolve with Nest support I went online and found that there were many people having the same Offline issue. I wish I knew before I purchased the item and now It’s too late to return the lock to Best Buy. Be warned! Don’t purchase this lock! It’s crap!

Had the front door for a few years. Just added tha back and works perfectly

Lock works fine most of the time but the software seems to be a little buggy, it disconnects and you have to re enter the password, it also doesn’t seem to know if the lock is open or closed if you use the latch at times

Great smart lock! It was easy to install and simple to use. No more keys!

Easy to setup and looks nice. No issues so far. I would recommend it

We bought the nest Yale lock and it was very easy to install yourself and easy to set up. Works great with other nest products In our home.

This was easy to install and easy to pair with my phone. It works without any issues and means I don’t have to carry a key to open the door.

Lock was super easy to install mechanically but had a problem or two with the app set up and the WiFi set up, but nothing too complicated.

Quality lock. Installed fairly easily. Allows mixed length codes.

Love the idea of this lock but there is a HUGE design fault. Over 4-5 months this lock has disconnected from our wifi and NEVER can reconnect without factory resetting the lock which is a pain. You have to take off the back cover with screw driver and remove batteries and it takes about 15 minutes and you have to be onsite. When I explain the issue no one can tell my why this happens or how to prevent it (neither Google Nest nor Yale). I will have to just throw this lock away and buy another as we use this for AirBnB and we need it to function without us physically being onsite 24/7 to fix it when it breaks for no apparent reason.

It's an ok product but does need a perfect door cut to work. It will jam if it feels any pressure against the dead bolt lock. I would get the one for the regular lock if you have a problem with the door not closing correct.

The lock is relatively easy to install. Just make sure the lock bolt into the door frame is lined up perfectly otherwise it won’t work.