Customer Ratings & Reviews

This device was working fine until a year passed by and the tamper feature kept going off constantly. For those who don't know, there's a security feature (which you can't turn off) that detects when the device has been tampered with and will blast a loud noise from the lock. This noise does not go away at all and the only solution is to manually remove the batteries. This keeps happening over and over again, and at this point I've left the batteries out, rendering this a useless device. Contacting support was not helpful, Yale support tells me to contact Nest and they tell me to contact Yale. I feel like I was fooled into buying this.

Installation was really easy. Took me just about 20 mins

Love the look of the oil rubbed bronze. When it's connected it works great but the process of getting it connected and added to your nest hap can take hours which is super frustrating

Never carry a house key again! We live downtown and love being able to walk out of the house with nothing in our pockets. We can set custom codes for pet sitters that are only active while we’re out of town. It’ll also send notifications when the door is locked or unlocked. This is possibly our favorite smart device in our home.

Simple installation and has been working great so far.

This is a very good item, everything works properly.

This lock is just as easy to install as any other deadbolt. The instructions were very clear and thorough. I have followed the instructions on troubleshooting multiple times, including the factory reset and this device will not stay connected to the internet. So what’s the point. I even have google Wifi so it should all work together. I would not recommend this product with to anyone with the headaches this has cause on day one. Not worth the price.

Meh. It worked perfectly for a month. Issues every since. It constantly say it can't lock. Unlocking is worse.

Works great! Easy install and connects with Google nest. Need to get more.

Did not work for the beach house. I ended up returning it. Other owners had used something similar and were not happy with the lifespan of it at the coast.

I'd been eyeing this lock for a while. It was fairly easy to install and I have not had any connectivity issues.

I love this totally as it has made life more easier by providing best camera and operating everything from home.

I don’t know if I have a defective item from a bad batch of these or what, but I know one thing I’m taking it off my door & returning it. I’m trying to run an Airbnb and this lock is giving me THEE MOST problems. It will work for me just fine, as soon as someone tries to check-in it suddenly doesn’t work. This has happened to SEVERAL of my guests. I even had to give one guy my full email & login credentials for the nest app in order for his trip to go smoothly. Yes I’ve tried all the troubleshooting steps…it’s not batteries, not wifi, not pinched cable etc etc. the keypad will work at noon and won’t work a few hours later & it has REPEATEDLY happened while someone was trying to check into my place. I always think it’s user error when people call me saying keypad isn’t working, then I go by and see it indeed isn’t working. Then you have to take the thing halfway apart to reset it & then u have to reconnect everything after reset. It’s a pain I love the lock but I gotta get rid of it, it’s messing up my business.

Just purchased this lock a few weeks ago, its already going offline when nothing else is. I called customer care about what could be the problem and was told it is the connection between the connect and the lock is failing. Seems like everything I buy from best buy these days are failing either immediately or after only a short period of time. Not sure whats going on with all these new products these days.

I bought mine 10 months ago and was having connectivity issues with it. I had to take the thing apart to get to the reset button, which you have to remove from door to access, and reset the lock. When installing it again, the deadbolt froze and wouldnt move. I contacted Google Support who required me to fill out a form twice, send a video twice then havent responded back in 4 days.

Works great with nest products. Nice sense of security knowing who comes and goes out of your house.

Came with a nest connect that would never communicate with the lock and I spent 8+ hours over the course of multiple days trying to get it to work and it never would connect to the app.

Its a "smart" lock that isn't very smart. Features that I expected like door sense and remote control are missing. Not compatible with Siri,

I am writing this review about a year and a half after the original purchase. For a long time, I was happy enough with this lock, but the connection to my wifi through a Nest Connect separate device was a bit of a hassle to set up and was always kind of fumbly to deal with. Then, after working relatively fine for over a year, a month ago the Nest Connect started losing connection to my router, throwing the lock offline. At first it was intermittent, but after a while it just stopped connecting and I couldn't get it back. At that point, the lock stopped remembering passcodes and I had no way to manage it through the app. I tried Nest Support several times, factory reset the lock, etc. and nothing worked. I had changed nothing on my router settings, the router was less than 15' away in line of sight of the Connect device, and I could not get the matter resolved--Nest refused to consider that there might be something wrong with their devices. Finally, fed up, I replaced the Yale/Nest bundle with a Schlage Encode smart wifi deadbolt that does not need a separate connecting device. If you want the piece of junk the Yale/Nest combo has become, I'd be happy to send it to you.

The lock is good, but it goes through batteries like crazy. Almost every three weeks to a month. At first I thought my batteries were bad, I bought new lithium batteries. Same thing. I DONOT recommend it.