Customer Ratings & Reviews
- Model:
- RB-YRD540-WV-619
- SKU:
- 6195408
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.
This summary was generated by AI based on customer reviews.
Awesome Smartlock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through some of the smart locks in my friends places and wanted to buy a better one so i wanted to give this one a chance and by far this is the best one compared to all the smart locks.
I would recommend this to a friendBad Product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this product because I have the google nest wifi router, point and thermostat. So when I did my installation the 1st time the nest connect didn’t work, I tried debugging but no success. Therefore, I had to remove the Yale smart lock, nest connect, and replace it for a new one. Second time around I was able to do my setup w/o no issues but after 5 days I’m getting a “off-line” from the smart lock. Searching on “Google Nest Help” I see this is a recurring issue this product faces. Very hard to troubleshoot... do not recommend getting this product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TechDeveloper,
Thanks for your feedback. We're truly sorry to hear that you're still facing connectivity issues even after having your Nest Connect replaced.
Disconnection may be happening because of the interference between your Nest x Yale Lock, Nest Connect and Wi-Fi router. We recommend placing your Nest Connect within 50ft. distance from Nest x Yale Lock and your Nest Wi-Fi router/point with a clear line of sight. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) or competing signals (other wireless devices, microwaves, etc.).
If you have several connected devices on the Wi-Fi network, clearing up some devices on your Wi-Fi network to decongest any heavy traffic that's affecting your Wi-Fi bandwidth could also help improve connectivity. Once you confirm a bandwidth congestion exists, you may need to consult with your internet service provider for possible solutions.
We care about your experience. If you would like us to work on it further, please get in touch with us here: https://support.google.com/googlenest/contactflow
Works but…
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly gives tamper alarms when it hasn’t been tampered with. Only way to reset is to take batteries out.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Hipjones. Thanks for letting us know about the issue. We're sorry to hear that your Nest x Yale Lock is constantly giving you tamper alarms. Resetting is a great way to try and fix the issue. However, if the issue is quite persistent even after resetting it, we recommend contacting our support team for further help on the issue. Please feel free to reach out to us when you visit us at our Help Center page here: https://support.google.com/googlenest/gethelp
Nice disposable product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked until it didn’t. Now the lock starts to chime and there is no way to silence it, until I take the battery out. Lasted about a year working fine.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MiRoger, thanks for taking the time to share your feedback. We’re sorry to learn that you’re experiencing issues with your Nest x Yale Lock after a year of using it.
If you haven’t yet, we suggest doing a factory reset on your device. Note that when the lock is reset to factory defaults, all user passcodes including the master passcode are deleted and all programming features return to original default settings. Here’s the detailed instruction on how to reset your Nest x Yale Lock: https://support.google.com/googlenest/answer/9218474
If the issue still persists, we may need to take a closer look at your device. Please feel free to contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
Lock functionality is very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lock functionality is very good. Have challenges in resetting and assogning the access point to the different router.
I would recommend this to a friendWorks with savant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My magnolia team tells me this works with the home automation savant system
I would recommend this to a friend- Cons mentioned:Connectivity
Expensive deadbolt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nest connect won't connect to our WiFi which makes this useless and Nest customer service still hasn't gotten back to me
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Brad,
Thanks for sharing your feedback with us. We're sorry to hear of the connectivity issue with your Nest x Yale Lock and the lack of follow-up from our support team. We understand how important it is to keep your Nest x Yale Lock connected to Wi-Fi as it allows you to utilize many of its features.
Nest x Yale Lock can't connect to Wi-Fi directly, it comes with Nest Connect as a border router to connect the lock to your Wi-Fi network. Please make sure Nest Connect is set up and connected to your Wi-Fi and Nest x Yale Lock is connected to Nest Connect via Thread Connectivity. If you have already set up and established the connection with the Wi-Fi, we recommend ensuring the distance between the devices is not too far:
- If Nest Connect is too far away from your lock, your lock will be offline in the app but Nest Connect will be online.
- If Nest Connect is too far away from your Wi-Fi router, both Nest Connect and your lock will be offline in the app.
Even though you may have already contacted our support team, we're hoping you will give us another opportunity to help you with the issue to improve your experience. Please feel free to reach out to us again at Google Nest Help page: https://support.google.com/googlenest/contactflow
Flawed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My door does not close well. The bolt can jam or lock open air. Returned and replaced with August Yale lock which has a door sensor. Must plug in link pod for communication.
I would recommend this to a friendNot reliable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went all in on Nest products and most seem to not be connected to the wifi almost half of the time. For the cost, I’d never go down that road again.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ProfPeacock,
Thanks for sharing your feedback with us. We're sorry to hear of the connectivity issue with your Nest x Yale Lock. We understand how important it is to keep your Nest x Yale Lock connected to Wi-Fi as it allows you to utilize many of its features.
Nest x Yale Lock can't connect to Wi-Fi directly, it comes with Nest Connect as a border router to connect the lock to your Wi-Fi network. Please make sure Nest Connect is set up and connected to your Wi-Fi and Nest x Yale Lock is connected to Nest Connect via Thread Connectivity. If you have already set up and established the connection with the Wi-Fi, we recommend ensuring the distance between the devices is not too far:
- If Nest Connect is too far away from your lock, your lock will be offline in the app but Nest Connect will be online.
- If Nest Connect is too far away from your Wi-Fi router, both Nest Connect and your lock will be offline in the app.
We’d love to help you with the issue to improve your experience. Please feel free to reach out to us at Google Nest Help page: https://support.google.com/googlenest/contactflow
love it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like being able to see if the kids locked the door on their way out and the ability to lock it if I'm not home. essential part of smart home.
I would recommend this to a friendGreat To Have On My Door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for my door and I can give my temporary pins to guests
I would recommend this to a friendDidn’t work or connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not connect to nest. I have everything else connected to nest but this would not. Pretty tech savvy. Finally gave up and returned. Plan to find one will all same features but will also work with Alexa and Siri as well as google. Plus they are about $100 cheaper than this version.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Sarah. Thanks for letting us know of your experience with the Nest x Yale Lock. We can imagine how hard you tried, and we regret the inconvenience this issue has caused you. We’ll use your feedback for future improvements. If you want to try the Nest x Yale Lock again in the future and have some questions or concerns, we have our dedicated team ready to help you here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use, Installation
Simple security!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have several other connected locks on my home but the Yale lock far surpasses the others not just on looks, I love the touchscreen keypad, but also on the ease of getting it installed. Directions are straight forward and if you are replacing an existing deadbolt, the install took about 5 minutes, no kidding! If you already have a Nest account, then you simply add this device to your account following the instructions. If you are new to Nest as I was, it come with Nest Connect module. Download the app on you mobile device and you'll be up an running in no time. Once you have the lock connected to your nest account, you do all "programming" from your nest account. The lock speaks to you so you will always know if there is a problem. Adding or removing a user access code is instantaneous and is a simple as adding a user and inputting the 4-8 digit code for them. You can even set it up so that certain codes only work during certain times of day or even expire at a time or date of your choosing. As for the operation of the lock, it is smooth and quiet and lets you know what is going on. I may be adding an additional lock in the very near future!
I would recommend this to a friend Absolute Garbage!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must have bought a defective item because I expected WAY better from Yale/Nest. The front and back did not align correctly so there was no way to install the lock to the door. I tried multiple times to get the front and back aligned but it was off by a fraction of an inch. The screws would go through the mechanism but failed to line up with the touch pad. It's going back and I'm getting the August. My gut told me I should have done this in the first place.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Dag74,
Thanks for sharing your feedback. We're sorry to hear of the difficulty you have setting up your Nest x Yale Lock. We understand how frustrating the experience may have been.
Your Nest x Yale Lock carries a lifetime limited warranty for finish and mechanical and two years warranty for electronics. We'd love to know more about the issue, in order for us to identify what may be causing it and improve your experience. You can always count on us to deliver the support you need by reaching out to us here: https://support.google.com/googlenest/gethelp
Horrible Lock Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with this lock, I had a wyze lock prior to this one which I bought for $50 I used it for 2 years and never had any problems and the features were nice. I decided to upgrade to Nest x Yale Lock and it has been a nightmare. Does not work as advertised I am going to the store to swap it for a new one per instructions given me by their support.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello EddieBJJUSA, thank you for sharing your review with us. We're sorry to hear that your experience with your Nest x Yale Lock was terrible and that you had to swap it for a new one. This is not the initial impression we want you to have of the products we provide. Please know that our support specialists are always available to assist you with your Nest x Yale Lock and will help you with troubleshooting steps that may improve your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not worth the hassle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched to Google Nest smart home products and was really excited about the Yale Nest Lock. Unfortunately I went through three of them over a month and none of them worked. I’m not an installation novice and I could not get the screens to light up. I even called their technical support with no luck. I eventually bought a Kwickset Halo which also works with Google Home.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Eboney, thanks for sharing your review. We're sorry to learn that you had to go through three Nest x Yale Lock devices over a month. This is not the experience we want you to have. We appreciate your feedback with our support and rest assured that we'll relay this to the right team for improvements we may provide in the future. If you decide to give the Nest x Yale Lock another go in the future and need further assistance, you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
good for a year, that's it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beeping noise after 1 year of using, needed to call customer service...hoping they will replace it as warranty
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi APradhan, thanks for letting us know about the issue. We're sorry to hear about the beeping noise with your Nest x Yale Lock.
We recommend contacting our support team once more to follow up on your case. You may reach out to them again here: https://support.google.com/googlenest/gethelp
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should’ve bought this a long time ago. Very sturdy and convenient when friends come over to let our dogs out. No need for a key!
I would recommend this to a friendAldo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best smart lock and the price is affordable I will
I would recommend this to a friendGreat smart lock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was putting this off but decided to go for it. Very happy I did because it is a great addition to a functioning smart house.
I would recommend this to a friend