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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,889 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nice product to buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to buy, worth the money. Easy to install if you have handyman tools.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing no more having to lock myself out and hang out in the car till hubby shows up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!!!!!, Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how i dont have to unlock my door with a key each time. And if im on vacation and i forgot to check something i can let a friend in with a passcode.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Awesome smart lock

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this lock. Unfortunately it does lose connection some times for mobile usage

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Bhack3tt. We're glad that you're loving the Nest x Yale Lock. It's unfortunate to hear that you're experiencing connectivity issues when using the Nest app on your mobile phone.

      You may want to try out some helpful steps below:
      - Disable the cellular/mobile data for your mobile device where the Nest app or Home app is installed. If you’re using your cellphone to check, make sure it’s connected to the same Wi-Fi network as your lock. To help make sure cellular data is off, turn on Airplane mode and then turn on Wi-Fi.
      - Check the OS version of your mobile phone device. We recommend the following versions for the best experience when using the Nest app or Home app:
      Android phone or tablet with Android 8.0 or later, and iPhone or iPad with iOS 14.0 or later versions.
      - Try updating the Nest app or Home app.
      - Try installing the Nest app or Home app, using the same account, on another mobile phone or tablet device, and see if you will experience the same issue.
      - If you don't experience the same issue with another device, we recommend uninstalling and reinstalling the Nest app or Home app on the main mobile phone device.

      If the issue persists, please feel free to speak to our support specialists for further assistance using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Love this lock.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock. It’s my second one. I can let anyone in when I’m not at home. My kids can let themselves in when I’m not home...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy install and setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple installation and setup. Also works great over voice command with Google Assistant as well as scenes in Smart Things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock. Easy to use. Nice that it can be opened with code or from app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest x Yale

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed this on our front door and it is excellent. Hopefully, we will get one for our garage door soon.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as advertised with both the Nest and Google Home apps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock!! We’re using it for our second home. Happy to know that if we need to let someone in, we have a code for them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Well built and works flawlessly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Flawlessly and looks fantastic. This was easy to install and connect onto our home network.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to buy a replacement lock for my Schlage touchpad lock that crapped out on me after 3 years. The Nest was easy to install and set up. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great door lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw this in a model home and had to have it. Works great with my nest app. Also looks nice on the door. Very user friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Next Yale lock needs easier install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the lock is doing what I bought it to do. But getting here was much harder than I expected. I have installed Nest products before(doorbell, thermostat, outdoor cams ) but this was by far the hardest install because of the goofiness with the network install with IOS. After spending 4 hours trying to follow all the instructions it still didn’t work. I had to return to the mountain cabin the next weekend with more crazy options to complete the network connection. It finally worked but waaaaaay too clunky to get this installed. Google needs to revamp this ongoing issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amazing aspect is the low power consumption. Batteries last for months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    exceptional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, Bluetooth is so easy and convenient, easyto install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, now I dont have to worry about giving a key to my son and risking him losing it. Easy to install and you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Faster way to get in your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had some friend that has this and they love them. I'm looking in to installing it over the holidays and if it works as well at my house is it does for them I'm sure I will lover it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and easy to setup. The lock actually walks you through step by step to set passcodes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a kwikset Kevo contemporary and spent most of our time standing at our front door tapping the lock, just to have it laugh at us. The Yale is such a more responsive smart lock. We have yet to have an issue with it. Both my kids fight over unlocking the door since everyone in the family has a code. Nice to have it all synced with our nest app, thermo, smoke detectors.

    I would recommend this to a friend