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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,889 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well - like the nest integration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and a pleasure to not carry a key and monitor the coming and going. Especially like the ability to schedule workman for specific hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale/Nest Deadbolt

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this keyless entry! Directly connects to google nest.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality and Style

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of using keys and the nest X Yale smart rock was the perfect solution. It looks great and was easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleek design, over 1 month and no issues so far, and batteries seem to last a lot longer compared to the brands. App have similar feature as all the others. Wished it had geofencing.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not a fan

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this at BB. Paid them to install it,thinking geek squad would be the ones doing the installation. Wrong they 3rd partied it to OnTech ( which i do recommend) OnTech did tell me they also sale the lock abs offer a better guarantee and warranty than Best Buy. The issues with the lock is it sometimes loses connection with google home And FYI must have the google nest as well. Lock will also up off line periodically. There is no key option either. Does have a app NEST APP.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Coach,

      We appreciate your feedback. OnTech is our partner in helping our customers install their Google Nest products and we're glad to hear they were able to help you with your Nest x Yale Lock installation.

      We apologize for the connectivity issue with your Nest x Yale Lock as we know it can be inconvenient. Some connectivity issues may be caused by interference from the thickness and type of walls, mirrors, windows and competing signals (other wireless devices, microwaves, etc.) in your home. We suggest making sure your lock, Nest Connect and your Wi-Fi router are within the ideal distance from each other and are clear from any possible interference. Placing them within a clear line of sight will be a preferable setup while Nest Connect is recommended to be placed within about 50ft. from your Wi-Fi router.

      Another possible reason for the connectivity issue may also be your Wi-Fi bandwidth availability. Nest Connect may disconnect if there is not enough bandwidth on your network. Decongesting your network by temporarily removing some connected devices can help isolate this further. If there is a bandwidth congestion, you may need to contact your internet service provider for possible solutions.

      We can help you further with any other concern about your Nest x Yale Lock if you can visit our support page here: https://support.google.com/googlenest/contactflow Nest

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    The lock itself is great, the nest integration not

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is awesome itself, top notch quality. The issue is nest integration. It uses this little nest-to-wifi adapter that is unreliable as hell. Constantly drops connections and is a pain to reconnect. It also lies about being connected, you run the test and it claims everything is fine when its offline. Not good for what is supposed to be a security product. Id get the zwave option instead.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi archercc,

      Thanks for sharing your experience with us. We're sorry to hear of the connectivity issue.

      If your Nest Connect is disconnecting intermittently, we suggest making sure your lock, Nest Connect and your Wi-Fi source are within the recommended distance from each other and are clear from a possible interference. Nest Connect is recommended to be placed within about 50ft. from your Wi-Fi router.

      Another issue may also be your Wi-Fi bandwidth availability. Nest Connect may disconnect if there is not enough bandwidth on your network.

      If you're still experiencing the same issue, you can perform a factory reset on both the Nest x Yale Lock and Nest Connect.

      We're always here to assist you with any issue you may encounter. Please feel free to reach out to us here: https://support.google.com/googlenest/contactflow. Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Essential

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essential for any home. My family loves the ease of use and with the nest ecosystem you always know you're safe

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this over the August. My son no longer needs to remember his keys, and I can grant immediate access if needed through the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. I have this since two years and no issues with it. It is a good product and save.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good, needs some refinement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly pretty good. No proximity or Bluetooth unlocking capability reduces its usefulness, although I understand the security concern there. The locking mechanism is extremely finicky and if your hardware was cut at all imperfect it will stick when trying to open and close. This is a problem for some doors. I had to completely remove the strikeplate from my door to get it to slide easily enough to avoid this.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JasonS, we really appreciate your feedback on Nest x Yale Lock, and we’re glad that you find it good. We hear your concerns about the proximity or Bluetooth unlocking feature, and about your difficult experience with the installation.

      During installation, the Nest × Yale Lock requires precise alignment to connect the parts to your door and each other. The steps are relatively straightforward, but you must pay attention to the details. You’ll find the full instructions about the setup and installation that includes installation video here in the event you need to install another lock: https://support.google.com/googlenest/answer/9210317

      The Nest × Yale Lock uses Bluetooth, but only when you’re installing and setting it up. It doesn’t use Bluetooth for day-to-day functions. For security reasons, you won’t be able to unlock your door or change any settings over Bluetooth.

      We’ll share your feedback with the right team as it may help us improve our products and services. If you have any challenges with using the Nest x Yale Lock. Please feel free to find us anytime at the Google Nest Help page: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one works perfect I had one I got this one for my brother as a gift and he loves it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highest Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation & great build quality of the product. It’s easy to tell this is the most well made lock on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item easy to use and I feel comfortable. And it took 2 times to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Lock

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a troublesome Kevo lock. This is so much better, easy to install and the integration with Nest was really easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to set up and convenient to use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great For Families

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Never have to worry about kids losing their keys again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Good customer service. Bought for my new house loved it at my old house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy to install, works out of the box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was intimidated by the idea of installation and set-up, but it was done in no time at all. Looks slick, works well, great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought this sooner. Super easy to use and lock/unlock

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Sleek Design & Easy To Use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and integrate within our current Nest system. Had some issues getting it connected resulting in a few re-installs, but ultimately got it working.

    I would recommend this to a friend