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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,889 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so easy to use once it’s set up, I love it, I can’t believe how easy it is to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    What a good product !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest makes such QUALITY products. This is a must for those who want to set up a smart home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great functionality and good looking

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having to use keys. Very convenient. Works great and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and use with nest! Makes life a bit easier when leaving the house for a run!

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock give me the peace of mind of knowing if my door is locked by using the app!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great and easy to use. Love it and along with all my other Nest related products

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Crazy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is dope! Super easy to figure out and connects well with the nest app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST Vacation Rental Lock on the Market!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is BY FAR the best lock for use in Vacation Rentals (And I've tried them all) I use it in both of my rental units and love it so much I now use it at home too. The ability to unlock the door remotely is cool but the best feature is timed access that you can rescind at any time. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of flexibility, and easy to control with the Nest app. Very happy with this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product by a great company!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Great features! App and functions are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Aweosme

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it until my apartment complex had a fit about it and had to remove

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, but too many glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought the Nest Yale lock because I already have a nest camera, the installation was easy until I got to connect to my internet, Nest Connect only can handle wifi 2.4GHZ band, so unless you have a dual band transmitting 2 signal one at 2.4 and another one at 5Ghz, then get ready to buy another router that support it or switch back your bands to 2.4ghz but your internet speed will be reduce dramatically.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Nest very easy to use and set up to your App Definelty recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install the lock itself. I did have some difficulty connecting to the Nest Connect. Once connected everything works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One thing still working on, but great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be great, but it sometimes says the door is not locked even when it was locked. It gave me an error message and I was not at the house so could not investigate it more. I will look at it better once I am back at the house, but so far it has been a great addition to the house. People have used it and I was notified of who entered the house.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dschroll14, thanks for taking the time to share your review on Nest x Yale Lock. We can see how worrying it can be when it says that your door is not locked when it was. We hear you and we’re here to help.

      Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa. Also, even if you installed the lock perfectly when you first got it, the door and the frame can shift over time, or they can shrink and swell in different weather conditions. This can cause just enough misalignment to prevent the lock from being able to work on its own any more. Here are some troubleshooting steps to try:
      - Open your door.
      - Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
      - Close your door.
      - Again, use the thumb turn to extend and retract the deadbolt.
      - If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.
      - You can also try the quick fixes and further troubleshooting outlined here: https://support.google.com/googlenest/answer/9235711

      And if the issue persists, feel free to get in touch with us and we’d be more than happy to provide you with real time assistance, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this excellent purchase!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well. I love it! Great addition to our home!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. I love the options of using it at home, away or assigning codes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definately goes well with Nest Hello. Very good compare to other similar items in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s super easy to put up and love being able to unlock my door as I walk up to the front door

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very convenient. Looks great too.....

    I would recommend this to a friend