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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,889 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are Nest lovers in this home so finally getting a door lock that is compatible with Nest has been great. My husband installed it easily and the set up process was a breeze. We really enjoy the fact that we each can have our own passcode and give our family and friends one as well! We can even limit their access to our home, if we choose to do so. This has been a great addition to our house.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 4 out of 5 stars

    Good Lock but software needs some work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock works great and is easy lock and unlock with the app or your passcode. I wish there was a way to set it to unlock when you are arriving home. It will lock automatically when you leave, however it won’t unlock when you return home. You must use your passcode or the app to unlock it. If they update the app and allow you to have the option to unlock automatically with the Home/Away assist, I would give it 5 stars. You can give friends and family temporary passcodes to use and set hours that their passcode will work. It has nice features and is still a good lock to get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deadbolt lock. Great purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my standard deadbolt with this item. Linked it with my Nest account and use it to remote lock/unlock my door. Installation was quick and easy. Battery (AAA) usage seems great. I've had it for 8.5 months now and it is at 46% remaining - The % left is seen via the Google Home app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sleek and Modern Design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your standard smartlock that does exactly what it advertises. Easy to install and setup. I love the sleek, all digital look but I can see this asthetic as a potential downside. So understand this lock is 100% keyless, so if you forget your code hopefully you're using the Nest app or have another door until you can reset the lock.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Brilliant lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Former owner of the August lock Which stopped working after 2 years. I would say this lock is superior in terms of build quality, appearance and capabilities. I like that the keypad is directly connected to the lock and the app individually assign users their own unique code so if it is no longer needed you simply delete them from the app without impacting anybody else. Installation was simple and I was up and running within 45 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Follow the instructions to the T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This door lock is slick! We’ve had it for about 2 weeks now and its awesome! One tip though do everything it says in the instructions and the install will go much smoother. I kept thinking ohh i don’t need to replace that part it will work fine and it caused the lock to not work properly. So install the strike plte, new dead bolt, screws, everything that comes with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    No more key.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great not having to worry about bringing a key whenever I leave the house. I also don't have to worry if I locked the door or not because the yale lock can be set to auto lock after a certain amount of time. Also nice if your hands are full when coming in, just unlock from your nest app before walking up and its unlocked for you already. Only reason I gave a 4 instead of 5 is because when using the one touch lock on the lock itself, it does not always respond on first touch, sometimes takes two pushes to use one touch lock...

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great lock when working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had several issues setting up at the beginning. The actual device that allows you to lock and unlock from the app does not connect to WiFi directly. It somehow connects from the app and it needs to be within a certain distance from the lock and the actual WiFi router. After 3 separate attempts and probably 2 hours of my life altogether, we reset the whole thing and found the sweet spot for it to work. It’s been about 2 weeks now and it seems to be finally working fine. Very convenient and aesthetically pleasing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Elegant and works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was relatively easy to install in place of the old lock. No surprises there. It took a couple of attempts to connect it to the Ring app. It looks very elegant on our navy door to the garage. What I am missing is a function to keep the door unlocked for when I am working in the garage and have to enter the house and get out to the garage several times. Apparently there is a way (not a straightforward one) to unlock it with a voice command but I have not ventured there yet. Good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great design!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting to upgrade our garage lock with a smart lock for a while now and this model fit the bill perfectly. We have a Google ecosystem within our household so the installation was seamless both digitally and physically. Self-installed with no issues. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Easy to program Good quality Bit pricey Does the work! As simple as that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Love this thing!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the coolest smart-home purchases we've made so far. Super easy to install/use. Integrates perfectly with NEST which we have for thermostat, camera, etc. and with Google Home. I love the security options, guest PIN settings, notification features, and the fact that you can set it to auto-lock after X minutes. I was a little concerned about the price at first but it's definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale Deadbolt

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. The ability to remotely control the locking and unlocking of the door is just what I was looking for. Added into my Nest thermostat app without a problem. You can enter several different codes for individual people, so you know who is unlocking the door. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was simple to install. Took me about 25 minutes and only needed one tool. It’s a lot sleeker in person then I had imagined. Thought the back portion was going to be big and chunky but a lot smaller which is nice. Height quality and I was able to connect to my Nest account and Google Home app in minutes. Worth every penny and now I never have to worry about carrying a set of keys with me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Excellent Lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works seamlessly with the Nest. Looks great, too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick to install and reassuring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardest part of the installation was due to our door being old and the previous lock not lining up. Installing this lock was fairly easy. There are instructions and the nest app will give you a video to guide you through the process. The lock itself can be set up to automatically lock which gives a peace of mind. It gives each home member a code and you can create gueast codes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    5 stars!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock! Its sleek design and super easy installation made it nice and fun to swap over at our home. Love all the app features as well.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Smart home user must have.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for almost a year now. It works very well, it never loses connection, I haven't had to replace the battery yet, and it works in all temperatures. I've used it in -10F to 105F and had no issues. Connects easily to Google home for easy integration to your smart home, and its a safe, unpickable lock that you can control from anywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was very easy. Set up took 3 tries on the app part it wont pair to the connect untill i reset my wifi, took baterries off the lock ot self than re install. Than check conect connection via app. After that it installed correctly. Just a heads up if yall have trouble with it. It works perfect and easy to use. You get notifications and all. Looks very good and you can tell by the quality of it. Its worth the buy.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Lock.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Design and nice lock. I had similar issues to others with connecting but knew what the issue was immediately and quickly solved the 2.4 vs 5Ghz issue. Not a big deal. Love that my kids have a code and it alerts me. Happy with this lock.

    I would recommend this to a friend