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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,889 reviews
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Touch screen lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy in & out.very safe & we really love it!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, it work just perfect and it is a really good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good and is nice if you always forget your keys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Start building your smart home

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best smart locks, sleek looking design!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quiet lock.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet: Yale have some of the quiestest electronic locks. Slim, well designed. Bright screen. App is good, only thing left is for Google to allow you to program a device to do something based on the action of another device. (Unlock electronic lock on security gate, auto unlock front door electronic lock).

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Excellent lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything made by Nest. This lock works great.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Safe and easy lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it easy for us to get in out of the house with our own secure code.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    One of the best locks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install , features are so nice and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with the Yale lock. It is easy to self install, set-up, and use .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! And very easy to use! 100% recommended!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product! Super easy install and easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great, once set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the lock for about a week, but I like it so far. The only difficulty is getting it set up and getting it to connect to the Nest Connect that comes in the box. Follow the instructions online and the app won't connect to the Connect to get it to look for the lock. About an hour on the phone with tech support specialist and nothing. They had me reset the Connect and the lights did not flash in the order that they expected. Another 2 hours on hold waiting for a senior tech specialist before I'm disconnected. While I'm on hold, I do a search for the error code online and find what I would consider a terrible work around. Once the Connect is connected to your Wi-Fi and you're ready to connect the lock, switch the connect to a different Wi-Fi network and then back to the original network and everything worked great. The tech support I talked to didn't seem to be aware of this work around, although they did suspect it was something with the Wi-Fi connection and had me disable the 5 GHz network and make sure IPv6 was enabled. I did not call back to make them aware of the work around, but hopefully they are working on something to get it fixed. Doorbell connected to Connect without any problems. I would recommend, but make sure they know about the work around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome home Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice combo with other Google products with Google Home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Smart Door Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So overall 5-star review. Here is the hitch. Make sure you properly install this device in your door. There is a latch that slides towards the locking side and if not properly install the door will lock but on your Nest app it will say “Can’t Lock” the door. I have this problem and wanted to pass it forward.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    simple doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does the job, very simple and easy to use, user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome sauce

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and very reliable. Couldn’t ask for anything better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this lock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and connect to the Nest app. Would recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, great gift for my clients they love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install, works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great lock, easy to use easy to install. Nest app easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock looks great. Was easy to install and setup. Fits standard holes.

    I would recommend this to a friend