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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2038 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the 8 x 4 DOCSIS 3.0 Cable Modem's ease of use, strong performance, and attractive price point. Many appreciate its compact size and straightforward setup process, finding it compatible with their existing services. While some users noted the device can get warm during operation and occasional signal interruptions, the positive feedback on performance and ease of use outweighs these concerns for most.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,038 reviews
  • Rated 1 out of 5 stars

    Terrible modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went for it because of the price, but after a couple days it crashed. Don't waste your time or money on it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Basic Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. It isn't horrible, but it isn't great. Does what it says it does.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked OK but now after only 9 months, it no longer works. Totally shut down and no power.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Modem without Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is most recomendable to spend on a modem that has a router included! Works slow at times.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible--too sensitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy 2 of them because Netgear support said they were too sensitive so the signal kept failing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Do not work good with comcast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to go with comcast internet but it did not work well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stated compatible to Time Warner Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With more than 2 days of troubleshooting and total of 7 days of dealing with in my home techs and out in the yard techs..... The "level 3" tech support stated that there is a freak error with this device and it does not work in Ohio!!???? \ What the heck!!!!!! Yea it is true they told me! We have know about it for years now! Then why is it in Ohio Stores?!!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not entirely what I expected, good product but the price didn't match the services provided.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's a good modem !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I couldn't get it to work with Spectrum internet services.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has not increased my improved streaming. Download speed has not improved over my outdated modem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Limited providers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't get a chance to use it due to the limited providers who accept this modem

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 bad right out of box but Best Buy stood TALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good news.... Best Buy was right there for me every step of the way.Best Buy made 2 exchanges bing bang boom. They ended up providing me with a Motorola modem. Problem solved. I give Best Buy 100 Stars for their customer service. I could not ask them for anything more. One very happy customer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in one month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went back to best buy, was told to go to geek squad, a rude boy said they couldn't help me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. But I wanted one with wireless router too so swapped wrote net gear 300

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product, but make sure your internet provider can use this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it because it didn't work with my comcast bundle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a modem? It works. Nothing really special about it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a modem that I purchased from Cox. But it was several years old. I kept receiving notices from cox to upgrade my modem to take advantage of their new "faster speeds". I previously purchased one outright to avoid paying forever to lease a modern. So after receiving so many notices to update my modem I decided to purchase one of the recommended modems. I purchased this from Bestbuy activated it with Cox and my INTERNET SLOWED TO A SNAILS PACE. I COULD NO LONGER STREAM MOVIES AT THE LOWEST QUALITY, I COULDN'T STREAM YOUTUBE VIDEOS AT THE LOWEST QUALITY, I COULDN'T DOWNLOAD ANYTHING. I WISH I NEVER UPDATED BECAUSE NOW I CAN'T REVERT TO MY PREVIOUS MODEM. NOW MY INTERNET CONNECTION IS WAY SLOWER THAN BEFORE. I WISH I NEVER UPDATED

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Comcast approved. I wouldn’t buy if you using Comcast.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not that impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked but I got better in the same brand. It was ok.

    No, I would not recommend this to a friend
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