Customer Ratings & Reviews
- Model:
- EAX20-100NAS
- |
- SKU:
- 6405435
Customer reviews
Rating 4.3 out of 5 stars with 987 reviews
(987 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the EAX20 AX1800 Wi-Fi 6 Mesh Desktop Range Extender and Signal Booster's ease of use, impressive range, and strong signal strength as significant advantages. Many also highlight the improved coverage and generally positive performance. However, some users experienced connection issues and compatibility problems with certain devices or internet service providers. A few customers also felt the price point was relatively high.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
works great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have full coverage in my house now. Just what I needed
I would recommend this to a friendRated 5 out of 5 stars
Great extender...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great... hardly have dead spot on our 2nd floor
I would recommend this to a friend- Cons mentioned:Compatibility
Rated 2 out of 5 stars
Not frontier friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given 2 because took back for refund. Was told it should work with Frontier...it doesnt!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DonGeno,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 5 out of 5 stars
Wi-fi extender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It improved my reception through my home by 5 fold
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for all to have during this time 555
I would recommend this to a friend- Pros mentioned:Setup
Rated 5 out of 5 stars
strong signal xtender
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast to set up, initial patch update worked flawlessly, impressive it worked out of the box without error or headaches. 5/5.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Game Changer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete game changer and super easy to setup. Just follow the instructions and it's up in about 10 to 15 min.
I would recommend this to a friend - Pros mentioned:Range
Rated 1 out of 5 stars
Didn't work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to increase the range of our wifi as our kids were starting virtual school. After going through the configuration several times, I could not get this to work. It would display the network and accept connections but didn't provide internet access. I returned it and bought a different product that works great.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi vhuff1997,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 3 out of 5 stars
Ease to set up and use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble setting it up. I'm not sure if it's the router issue or the extender issue. The app was not intuitive.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi gath,
Thank you for your review. We understand that you have been having a difficult time with the installation and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Netgear support staff is offshore and awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I ever made. I keep having issues with Netgear and every time I get assistance from their support staff my Wi-Fi gets hacked. The last time some guy was trying to get me to purchase a service for an additional 300.00. Immediately when I declined my WiFi was hacked. Some guys in India told me my internet connection is not secure despite the fact that I have Norton. I thought purchasing the Nighthawk would be better but I ended up with the same issue. Betgear support staff is awful!
No, I would not recommend this to a friend- Pros mentioned:Signal strength
Rated 5 out of 5 stars
Wi-Fi receiver
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great product. It held up to its name. The signal on this box is very strong and affordable.
I would recommend this to a friend - Pros mentioned:Speed
Rated 1 out of 5 stars
Worked Great for a minute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a couple of days and then my router needed to be power cycled several times. Very disappointed. Guess I need to get an actual mesh system? When it worked my internet was strong throughout my house. Too bad it was so short lived.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kevin,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
Wi-Fi extender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This extender is very helpful I now have Wi-Fi in my basement and it is a lot quicker Streaming
I would recommend this to a friendRated 3 out of 5 stars
Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not as great as it claims to be. I was hoping for quicker loading speed.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SusiQ,
Thank you for your review and feedback. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for WiFi Range Extenders like your EAX20 should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
Additionally, we have a firmware update for your EAX20 which was released as recently as 7-27-21: https://kb.netgear.com/000063849/EAX18-EAX20-Firmware-Version-1-0-1-62.
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
Makes internet worse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This interferes with our main signal and actually just makes our speeds slower and our connection intermittent.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JackC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
great if i was able to use it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not use it. Wasnt a product issue, it was my internet and had to return it because it served me no use.
I would recommend this to a friendRated 2 out of 5 stars
Kept kicking me off right after connection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to set up and download firmware but ultimately I returned it today. It never worked for me. Others seem to have this problem after checking the 2 star and lower reviews. Probably a bad run of units. I exchanged it for the AC1900 by Netgear. We will see how it goes. I have had good experiences with other less expensive Netgear wall plug in extenders.
No, I would not recommend this to a friendRated 3 out of 5 stars
Difficult to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product once setup was a nightmare to set up
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Jimbo,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you when you experience trouble installing your new device: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance or additional resources, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
netgear extender not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not impressed; hard to discern if its even doing anything
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jstorm,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgear extender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this product was very easy to install Lou install and make adjustments too to extend my Wi-Fi signal throughout my house. The process was no that was nothing Even close to easy! I was told download the app and follow step-by-step instructions it would walk me through the process. The app did no such this no such thing the Wi-Fi extender did not perform as promised by the salesperson. Ivan had to reach out to a customer support who identified themselves as netgear, but was anything but netgear exclamation Point I am very disappointed in this product, I am very disappointed in the Best Buy sales, and I'm very disappointed in the sales person's knowledge of this product knowing what my needs and expectation were. I would not recommend this product unless you plan on only using it as a Wi-Fi extender. The backports are worthless! Nothing plugged into them was acknowledged
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Krb102,
Thank you for your feedback. We have a Setup resource for your EAX20, which also has a guided assistance option near the top. Please check it out at this link: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team







