Customer Ratings & Reviews
- Model:
- EAX20-100NAS
- |
- SKU:
- 6405435
Customer reviews
Rating 4.3 out of 5 stars with 987 reviews
(987 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the EAX20 AX1800 Wi-Fi 6 Mesh Desktop Range Extender and Signal Booster's ease of use, impressive range, and strong signal strength as significant advantages. Many also highlight the improved coverage and generally positive performance. However, some users experienced connection issues and compatibility problems with certain devices or internet service providers. A few customers also felt the price point was relatively high.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Keeps kicking devices off
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for several months, When it works, it’s great. When it doesnt work it blocks random devices from connecting, gives conflicting IP addresses which make it so other devices can’t connect. It’s a huge pain.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Debby,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was eaiser to hard wire then to set this up so i returned it
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi zaaapppp,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with setting up your EAX20 and have already returned it. When experiencing trouble while setting up, we recommend visiting the following resource: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you decide to repurchase the EAX20 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to pay for monthly, which is I don’t agree with
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked then didnt
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked sporadically in the beginning then tried to contact customer service through them and they said it will cost me a bunch more money for them to fix it. Now it doesnt even work. Waste of money!
No, I would not recommend this to a friendRated 1 out of 5 stars
Problem with certain modem/router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Netgear model does not communicate well with Motorola MT 8733 modem + router with Xfinity cable. It is a software issue, not a hardware problem. Solved by eero system.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RegisK,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Not very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not provide advertised speeds and bad latency and packet loss
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JonathanB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
Extender not great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many connection drops while plug in. Wireless is very slow.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Night mare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t connect to my WiFi. The overseas helpline was no help.
No, I would not recommend this to a friendRated 1 out of 5 stars
Will Not Connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to connect to my new nighthawk router (which I would never buy again). It wont connect. Says I dont have the right password to my network. If you go online you will see this happens alot. Given my prior experiences with netgear support i wont waste my time talking to them again. Its stunning that a netgear extender doesnt connect to a netgear router. Very poor product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BadProduct,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Ease of use, RangeCons mentioned:Price
Rated 3 out of 5 stars
Easy Setup - Hit or Miss Performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup: Setup was as easy as any network device I've ever installed. Using the Netgear Nighthawk app, I had the device installed and running within 5 mins. Unboxed the extender, plugged in the power cord and the Nighthawk app found the device and I was able to add it to my network without any problems. Setup: 5 stars Performance: Performance was initially great with consistent 80 Mbps speeds, which mirrors my existing Mesh network. The extender also great extended my range into my garage where previously devices (notably Chromecast) struggled with weak Wifi Coverage. After awhile; however, I noticed certain devices had difficultly switching between my Mesh router / satellite and the extender. Moving around the house devices wouldn't connect to the closet device and would have no internet access or significant ping / latency issues. It is a minority of my devices that have this issue, but for those that do it's less than ideal. My performance issues might be a side effect of merging a Mesh system with a traditional extender. YMMV with a normal wireless router. Performance: 3 stars The product did not meet my expectations as several devices had significant ping / latency issues or would not switch to the extender from my Mesh network. The price is also a bit high for an extender as I think the value is more in the $100 range, but if you need an extender that is Wi-Fi 6 compatible, this isn't a bad option. I received this product as part of a testing and review program for Netgear.
I would recommend this to a friend Rated 1 out of 5 stars
Big NO!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I can give 0 starts I would! Don’t buy this junk at first it worked but it kept kicking me out of my wifi kids couldn’t play their video games at all because wifi kept falling never again
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TannyaG,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Not as expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work for my needs. It worked fine for one day and then it stopped working and returned it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Joey,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My internet worked better WITHOUT this extender. I had the circle of death countless times. Netgear normally hits the ball out of the park but not this time. Stick with Orbi and you’ll be fine. Also, setup took over two hours with the Netgear rep.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TALRAC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Extender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t notice any difference at all. I am in a 3 story townhome with the main connection on the 2nd floor and I have the extender on the first floor to boost the WiFi connection. I followed all of the instructions and have the unit at the appropriate distance.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Extender,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
No works property
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont recomend , almost 2 hrs try reconnet with my router
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CableGuy,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea of using this simultaneous with router appealed to me. But after installing it, I soon found out it is not a good option. It kept crashing. It kept disguising my Wi-Fi for some odd reason. And I would have to go reinstall everything over and over.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Pablo,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 4 out of 5 stars
Ajs
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be a little slow rebooting but decent product.
I would recommend this to a friendRated 2 out of 5 stars
Extender
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY very help. Just a little. Always have big problems.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Elaudefran66,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
No help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not help my issues at all. Ended up returning this product
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Vicviking76,
We're sorry to hear that you had problems with your EAX20 and have already returned it. For any issues you are experiencing with an EAX20 or any NETGEAR WiFi Range Extender, we recommend checking out our troubleshooting resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the device or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Range Extender
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can use my Samsung tablet outside my house running on wiFi and this Netgear booster is excellent. No issues.
I would recommend this to a friend