Customer Ratings & Reviews
- Model:
- EAX20-100NAS
- |
- SKU:
- 6405435
Customer reviews
Rating 4.3 out of 5 stars with 987 reviews
(987 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the EAX20 AX1800 Wi-Fi 6 Mesh Desktop Range Extender and Signal Booster's ease of use, impressive range, and strong signal strength as significant advantages. Many also highlight the improved coverage and generally positive performance. However, some users experienced connection issues and compatibility problems with certain devices or internet service providers. A few customers also felt the price point was relatively high.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Frustrated
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continually dropped for my NETGEAR network. Very frustrating and disappointed.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Repaired,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your EAX20 dropping. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Very unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with my internet. Wont connect at all
No, I would not recommend this to a friend Rated 5 out of 5 stars
Wireless Extender
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatly improved wireless signal. No more buffering and simple to install. Highly recommend this product.
I would recommend this to a friendRated 2 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t do its job. I got it for work but had to return it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Menal,
We're sorry to hear that you had problems with your EAX20 and have already returned it. If you decide to repurchase the MESH Extender or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Great Range Extender
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I see the difference in my wifi around the house after installing Netgear Wifi extender. Good product
I would recommend this to a friendRated 1 out of 5 stars
Netgear desktop range extender & signal booster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get it to connect. The tech that came out could not get it to connect. It was returned
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. Worked fine for some days. Now won’t WI-FI to upper floor. I am out of range to return.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DMEMO,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work as expected was hoping for better results
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong product for our house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may be a great product for someone else’s needs, but it did not accomplish what we wanted it to. Best Buy refunded it and recommended a home consultation which directed us to products that better suited our needs. If you’re not sure, I recommend asking their experts first
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointment!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed!! Been trying to set this up for weeks now. While setting it up first time, it kick me out of the sign up, and ever since then I have not been able to detect the router, nor change the log ins, it keeps saying account not found.... for this price - not worth it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Valda,
Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work at all lole I needed it to very slow worst then the one inhad before was not impressed at all
No, I would not recommend this to a friendRated 1 out of 5 stars
Just don't work.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a month and stop transmitting or locate. I put it away for about 10 month and tied it again and got the and the same. Just don't work. It started out working fine and I wanted use it in another area of my home. Got nothing.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Terry,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your EAX20 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Net gear is garbage, I tried everything to connect the router to my existing network n it just wouldn’t do it. It see a my SSID but will not connect, I took it back after about 4 hrs trying to fix it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mike,
We're sorry to hear that you had problems with your EAX20 and have already returned it. When experiencing issues with your EAX20 we recommend checking out this troubleshooting resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the EAX20 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Ease of use, Range, Speed
Rated 4 out of 5 stars
Within Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was set up in a single story 1600sf home on a 1/3 of an acre. The set up was rather simple. Just unbox and download the nighthawk app and follow instructions on screen. I already had a Netgear Router and Modem so the app was already downloaded and easy to sync. I am not sure of how well it connects to other brand of routers but for my experience it connected right up. The way our home is set up the router is set on the west side of the house so I have spotty reception on the east side where the garage/drive and part of my back yard are. I would usually have to turn off my wifi and just use my cell service to stream videos, music or whatever if I'm in the garage working on anything or outside mowing. I have had the range extender for about a week now and its currently around 105 mbps up and 35mbps down compared to my router ranging from 200-450 mbps up and 38 down. This would be well suited and recommended for any one in a large home where the router isn't centrally located in the house. As far as the price it isn't terrible if you are on a limited data cap and would rather use your wifi instead of cell service.
I would recommend this to a friend Rated 1 out of 5 stars
Netgear-EAX20 Wi-Fi extender
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems connecting with router, shows incorrect password, contacted Netgear support, informed unit manufacturing date is 9/1/2021 , pass warrenty support.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DavidR,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a good price! I have had zero complaints so far
I would recommend this to a friendRated 1 out of 5 stars
Go with something else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried three off these and each one had disconnect issues and would randomly lose the password information until power cycled. The issue got worse when i did the firmware update. I also noticed the range shortened considerably after the update.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ITprofessional,
This resource should help you "https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Worked but changing ecosystems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning this product I have had nothing but issues with netgear products, Their nighthawk (and genie for certain products) app is terrible and buggy, the GUI is slow and limited on options.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have went with my gut. Something told me not to buy this and sure enough once I got the notice no-longer returnable, the darn thing stopped working.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Neatgear,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
mesh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get this to connect. Geek Squad came to my home to evaluate and fix my problem. after I returned this product, all is working well now.
No, I would not recommend this to a friend