Customer Ratings & Reviews
- Model:
- EAX20-100NAS
- |
- SKU:
- 6405435
Customer reviews
Rating 4.3 out of 5 stars with 987 reviews
(987 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the EAX20 AX1800 Wi-Fi 6 Mesh Desktop Range Extender and Signal Booster's ease of use, impressive range, and strong signal strength as significant advantages. Many also highlight the improved coverage and generally positive performance. However, some users experienced connection issues and compatibility problems with certain devices or internet service providers. A few customers also felt the price point was relatively high.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
ocrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not help with boosting signalAnd we don’t have a big house so I was told this product would help us good signal to the other side of the house and it did not work for us
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ocrs,
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Very disappointed with Netgear products
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 5 months, (2 weeks ago) i spent hours on the phone with Netgear and they agreed to exchange, but till this day they have not, i will never again buy Netgear products.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Eddie,
Thank you for your review and feedback. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Net gear extender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not good it dose not work, powers up I did the updates on line but still drops WiFi connection an won’t stay meshed with my net gear router. Had to return it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi 1234,
We're sorry to hear that you had problems with your EAX20 and have already returned it. If you decide to repurchase the extender or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Wifi Extender
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some area of our house has poor Wifi and the extender was suppose to improve the wifi, but did not. Was not worth the money. Returned Item
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Barbara,
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Negear mesh wifi extender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service from best buy was excellent. the extender had nothing but problems
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Aharaway6395,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing a problem with your device, we recommend checking out this troubleshooting resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Didn't work... Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device didn't work out of the box and I wasted 2hrs of my life on the phone with poor customer service plus 2 minutes writing this warning for you dear reader. Don't buy this product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Poor instructions. Did not work as it should have
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RobertP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it to work. Keep getting “Router Not Found” Error. None of the suggestions work. This was supposed to be SO easy. It’s not!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Doesntwoekforme,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000058831/Why-can-t-the-Nighthawk-or-Orbi-app-detect-my-NETGEAR-or-Orbi-device.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not what I hoped for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This extender has not helped my coverage and has actually made things seemingly worse. This was AFTER I paid for the Geek Squad to diagnose the issue. Completely dissatisfied.
No, I would not recommend this to a friendRated 3 out of 5 stars
Save your money if your not tech savvy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was difficult to set up. Never got any further than that with this purchase. It was returned.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Fordguy23,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with setting up your EAX20 and have already returned it. When experiencing trouble installing your device, we recommend checking out this resource with guided assistance: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you decide to repurchase the EAX20 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
doesn’t last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it works it works great, specially for wired connections but after like a month, wirelessly doesn’t work at all
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi avgbuyer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device for the connection issue you are experiencing: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Wifi extender
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wifi extender did not work for me it did not extend the wifi at all.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jose,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to recognize router. Would not recommend!
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible product!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Returned immediately. Slowed my speeds from 200-500 Mbps to less than 10.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Soupy,
We're sorry to hear that you had problems with your EAX20 and have already returned it. We have a troubleshooting resource available for NETGEAR WiFi Range Extenders we recommend checking out: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the device or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Terrible product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My I Phone 14 couldn't read the QR code Not user friendly
No, I would not recommend this to a friendRated 1 out of 5 stars
look elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, the app wont recognize the code on the product. The instructions say to install using the cord provided. What cord?
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi wasteofmytime,
Thank you for your review and feedback. Please reach out to NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. A pain to set up then it just kept interrupting the wifi signal. Everything that connects to the internet in my house constantly dropped signal and would not reconnect. The problem was fixed when I shut this device down. DO NOT BUY!
No, I would not recommend this to a friend Rated 1 out of 5 stars
WiFi extender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work in my house and neither Century Link nor Best Buy would help me set it up properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. After several attempts I am unable to get it to connect to my router making it unusable! Don’t waste your money
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Pissedoffcustomer,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Lousy !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was lousy !! You canceled my order without contacting me to see if I still wanted it. I don't think even three weeks had passed.
No, I would not recommend this to a friend