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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 850 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance, ease of use, and setup. Many appreciate its compatibility with various internet providers and its ability to provide a strong signal. While some find the price to be high, the positive feedback on speed and reliability outweighs this concern for most users. A few users reported experiencing issues with the modem itself, but these were less frequent than positive reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 850 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best experience and best purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the modem the speed was great; now all the 14 devices are running with no lag or delays; I would totally recommend this modem use with Xfinity and able to get more than 800 Mbps consistently with occasional drop to 200 to 300 Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very Good Reliable Modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Netgear Networking products for 20 years. Very good Modem. I'm streaming 2.3 Gbs from my ISP. So far, no Issues and it been consistent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Much better than my Arris Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem seems to provide greater throughput and more stable connection than my Arris modems ever did.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Buy Buy Buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in May 2022 got in in June. Works amazing. Never have issues. Keeps signal going. Never lags or drops connection. If i do loose connection it's because of Comcast. Looks slick. Waiting months to give a review for a reason.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and easy to set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed has never been better. We matched it with the Nighthawk AX3600 and I can access the Wi-Fi anywhere on our property.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Router Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from an Arris Surfboard to this. This is amazing. Way faster. I am now pulling down more data that what my ISP says I pay for. This thing is lightening fast. We are using Eeros as the router. Has completely stopped anything going wrong. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router. It is fast and doesn’t have any dips in reception. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    more power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    along with my Wi-Fi 6 upgrade i needed to upgrade my modem and this Netgear product was recommended. it was compatible with my network provider and the hookup went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton wired router fantastic

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one I’ve owned I’ve won’t have a dozen Norton cable modems over the years. I love them. They’re great they update them frequently. They keep the updates and the for the drivers up-to-date one of the best modems on the

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the CM1000 which was great. Got a upgrade from Xfinity to 1200mbps. Needed a better modem. This delivers the advertised speeds to my router (RT-AX86U). Problem is, few of my devices can handle that speed. Oh well, down the line maybe.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Suddenlink Approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable company decided to force me to log into my account to make changes to my network so I did some research and it was on the suddenlink approved list. It is fast and was easy to set up. You will need to call your ISP and give them some info to activate but worth it so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wrong firmware for Spectrum 1 Gb service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louisville/Southern IN Spectrum users beware!!!! Bought this on 2/19/21 and updated my spectrum to 1 gb service. Of course I went by the great reviews before I bought it and I had high hopes. Unfortunately I kept getting time outs and no response synchronicity faults in my activity logs and called Spectrum...they did all they could on their end, appointment set for tech to come out. Called netgear that same day...the support guy was confident that it was a combination of the wrong firm ware and said to tell the tech guy to make sure outside line wasn't broken. On netgear's website it says that the spectrum approved firmware for this modem is V1.01.05. It shipped with V1.01.06. Of course netgear said to tell spectrum to manually change the firmware, Spectrum of course says they don't do that. A quick google search shows this is common between carriers and manufacturers pointing fingers at each other with customers caught in the middle with firmware that messes up the speeds you pay for. I ordered 1 Gb and was getting between 200mb and 400mb. Spectrum guy came out, showed I was getting 1.3 Gb coming into the house, but only about 500mb coming from modem. Needless to say...I returned it. I'm sure it's an awesome modem and it DOES work if you are lucky enough to have the right firmware the your ISP supports, but unfortunately mine doesn't and I don't need an expensive modem for 400mb speeds coming from it. Netgear support was decent, I suppose...but they should know better than to tell customers to get their ISP to make changes to the firmware. They already know that isn't going to happen before they even tell you! As I say...it does work, but mine fluctuated between 200-400mb. No where close to 1 GB.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi sean126,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are experiencing slow speeds with the speeds on your modem. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fast and great modem and works with most cable company's, Spectrum doesn't like you having anything but there modems though

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    1.2 GB compatible with comcast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an Arris modem that keep disconnecting, this one has only dropped occasionally. We have the 1.2 Gb from Comcast and this has drastically reduced the amount of disconnects.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big difference going from the CM1200. The CM1200 was listed to provide up to 1gig but failed and we never seen over 800mbps of the 1,200 we were paying for. Now we see over 900 every test. Still not at 1,200 but that’s Xfinitys poor service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated my old Modem with the Netgear Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem and it has not disappointed me at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    You get what you pay for

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing modem. Pushes out every last bandwidth that we pay for with no interruptions at all. Works great with the eero mesh system without losing any speed. Highly suggested!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent replacement for the cable company modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace the cable company modem. I was referred to this modem by an online review of the best cable modems of 2021. It did not disappoint. It is blazing lay fast, works well with my Synology router and has had not downtime at all. Spectrum is my provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home runs on internet, multiple game and tv devices. No problems at all

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best router I’ve got so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one broke on arrival. Replaced with another one that works very well. It supports our gigabit speed

    I would recommend this to a friend