Customer Ratings & Reviews
- Model:
- CM2000-100NAS
- |
- SKU:
- 6425817
Customer reviews
Rating 4.5 out of 5 stars with 848 reviews
(848 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.6
Rating 4.6 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance, ease of use, and setup. Many appreciate its compatibility with various internet providers and its ability to provide a strong signal. While some find the price to be high, the positive feedback on speed and reliability outweighs this concern for most users. A few users reported experiencing issues with the modem itself, but these were less frequent than positive reviews.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Rated 1 out of 5 stars
only lasts for the manufacturer's one year warrant
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I changed my Arris SB8200 for this modem thinking that it was better, it is a bad investment I bought it 01/18/21 and it has already stopped working 300 dollars wasted the ARRIS is better at a better price, in the end I had to put my SB8200 of more than 3 years
No, I would not recommend this to a friend - Pros mentioned:Performance
Rated 1 out of 5 stars
Not Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this before leaving for a 2 week trip. When I returned I discovered the unit no longer worked. All lights were flashing and diagnosis resulted in it being fried. I reinstalled the old model I had and it has worked flawlessly.
No, I would not recommend this to a friend - Pros mentioned:Speed
Rated 1 out of 5 stars
Do NOT BUY THIS JUNK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month and a half the modem bricked! All lights flash rapidly after a power cycle. Super fast when it was first installed and right when you needed your internet to work it failed! I should have taken the advice of everyone that said to not buy it!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BikeMike,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with your CM2000, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Modem
Rated 1 out of 5 stars
Not so good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem worked for 1 day before it quit. I called Netgear and they said the modem firmware was corrupt and to return it. I have had great success with Netgear products in the past but I did not trust this model. Returned for another Manf. modem which has worked for a month now without any problems.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Wayne,
Thank you for the feedback on your CAX80 Nighthawk modem router. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Speed
Rated 1 out of 5 stars
Didn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last the setup due to a faulty driver. I returned it the same day it was delivered. My previous Netgear modem was great for 3 years but due to 5G and other network updates I needed to upgrade.
No, I would not recommend this to a friend Rated 3 out of 5 stars
idk whats wrong with it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.alot of connection issues, cant get my max speeds or anywhere close to it
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi dash,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Pros mentioned:Performance
Rated 1 out of 5 stars
Bricked after 2 1/2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to power cycle the modem because internet was slow. Unplugged it and plugged it back in. Powered on and all the lights flash rapidly and nothing ever happens. Completely bricked. Worked good when it was working.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi hits,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with your CM2000, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Didnt work brand new band ethernet port
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item brand new, i tried setting it up from home with comcast and it would not work. I followed the directions and it didnt work. Then i spoke to netgear customer service (which was a nightmare and noone spoke english) then I had xinfinty send an agent to my house to set it up and they yold me the ethernet port on the device was faulty. It was a nightmare scenario from start to finish. I was not happy and purchased a different modem!
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
Unstable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gave great speeds at first but then declined a lot. From speeds of 500 to 750 Mbps then to 86 Kbps to 20 Mbps. I ended up returning this item and getting a separate modem and router. This modem router combo is unstable. I do not recommend this.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Random,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. It didn’t work with my current system.
No, I would not recommend this to a friendRated 2 out of 5 stars
Netgear Disappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always been a Netgear guy, but this unit seems to have slowed my network down. It also requires a monthly reboot of the entire network to clear out the cobwebs.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi PracticalGuy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Uncertain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not noticing any difference in my internet capabilities
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Robert,
Thank you for the review on your Nighthawk Modem. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Failed to Communicate Properly with Spectrum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this modem to replace a Spectrum modem that died. Would not communicate properly with Spectrum. Would start out with full speed and then speed would continuously decline over 30 minutes to a couple of hours as the event log filled with errors until it had to be unplugged and plugged back in. Obtained new Spectrum modem which maintains full internet speed.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Matt,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Stopped working after 3 months....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute joke. I've had this router for 3 months, and it decides to just stop working. Got the "all lights flashing" issue that can't be fixed. Looking at the forums, seems this happened to quite a few people over the Christmas holiday, and its directly related to a hardware issue. My wife and I work remotely and we're stuck without internet now. (Yes, I submitted a ticket, but this kind of stuff shouldn't happen considering the money it costs, and they also want you to purchase support, when the issue is their product). Putting my review up to hopefully expedite this getting resolved. Best Buy & Netgear, it's in your court...
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ChalkedInternet,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Netgear
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for a while and I’ve constantly my internet using the Ethernet cable and Wi-Fi constantly have to plug and unplug it’s ridiculous for the amount of money I paid for it
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dennis,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Product appears to fail a lot. Avoid.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed just outside of a year. The modem worked great for that year but I experienced a problem that appears to be common with this item. After a power outage or brown out the unit appears to have become damaged and now no longer works. At power up all of the lights flash rapidy white. Netgear support is non existent for this product. No resolve noted on any forums, ect.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first modem only gave speeds of 500mbs and died within 2 weeks. Decided to give it anothe chance and bought the same one again and it broke within 2 days. Once the modem breaks all lights flash repeatedly and reset button doesn't work. Don't buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't Work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As Comcast was upgrading the gigabit speeds and I was moving thought I would upgrade to this modem. I put it in and it worked for a few minutes. Then it started saying my ethernet connection was at 10 mbps vs 1000, then after another few hours all lights started blinking and it would no longer work! Tried resetting, checking with Comcast, etc. Reinstalled my old model (CM1200) and no issues. This was returned and decided I didn't need an upgrade.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Peter,
We're sorry to hear that you had problems with your modem and have already returned it. If you decide to repurchase the modem and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Price
Rated 1 out of 5 stars
NIGHTHAWK CM2000 MODEM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing just died after two and half months would recommend a no-buy for this item cost over $ 250.00
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi knox15,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
- Pros mentioned:Speed
Rated 1 out of 5 stars
Didn't last long!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it worked but after a little over 90 days it's broken.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi badluck,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM2000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team