Customer Ratings & Reviews
- Model:
- CM2000-100NAS
- |
- SKU:
- 6425817
Customer reviews
Rating 4.5 out of 5 stars with 850 reviews
(850 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.6
Rating 4.6 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance, ease of use, and setup. Many appreciate its compatibility with various internet providers and its ability to provide a strong signal. While some find the price to be high, the positive feedback on speed and reliability outweighs this concern for most users. A few users reported experiencing issues with the modem itself, but these were less frequent than positive reviews.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Didn't Work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As Comcast was upgrading the gigabit speeds and I was moving thought I would upgrade to this modem. I put it in and it worked for a few minutes. Then it started saying my ethernet connection was at 10 mbps vs 1000, then after another few hours all lights started blinking and it would no longer work! Tried resetting, checking with Comcast, etc. Reinstalled my old model (CM1200) and no issues. This was returned and decided I didn't need an upgrade.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Peter,
We're sorry to hear that you had problems with your modem and have already returned it. If you decide to repurchase the modem and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Price
Rated 1 out of 5 stars
NIGHTHAWK CM2000 MODEM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing just died after two and half months would recommend a no-buy for this item cost over $ 250.00
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi knox15,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
- Pros mentioned:Speed
Rated 1 out of 5 stars
Didn't last long!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it worked but after a little over 90 days it's broken.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi badluck,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM2000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
cable modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item did not help increase my throughput
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible cable modem stay away
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace ab Arris that broke. This cable modem was broke right out of the box. All it would do is flash all the lights at the same time. A lot of wasted time. I ordered the Motorola docsis 3.1 cable modem. I would’ve bought that one to start but they didn’t carry it at either of my Best Buy stores near me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gave me the wrong one. I needed the 2 in 1. Have no idea if this one is any good or not. Had to drive all the way back to store that was over an hr away from my home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dead in 9 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months this modem failed. All the lighs flash and you can not reset it, Which is well documented online. Trying to get a replacement with Netgear is a nightmare and so time consuming they just want you to give up. DO NOT BUY NETGEAR PRODUCTS.
No, I would not recommend this to a friendRated 1 out of 5 stars
2nd geek was not goof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to sync,optimum lacks staff,geek argued about time window and optimum modum being proprietary, if they send him on the 21st,ill be returning thr modum
No, I would not recommend this to a friendRated 1 out of 5 stars
TOTAL GARBAGE. BE WARNED: DO NOT WASTE YOUR MONEY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTE GARBAGE. BE WARNED, THIS DEVICE WILL FAIL WITHIN 6 MONTHS. TOTAL GARBAGE. PURCHASED IN OCTOBER 2021 AND IT FAILED IN FEBRUARY 2022. G-A-R-B-A-G-E.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM2000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Short life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it died in 14 months, of course 2 months past the warranty, so $200+ bucks down the drain. Should have a more robust life for just sitting there and passing info thru it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bricked itself out of the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a netgear modem that died after a year. The modem bricked itself during activation. Netgear support is horrible, offshore subpar customer service. Returned for arris modem. Will never buy netgear again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Went through 2 of these within 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through two of these in under 2 weeks. I have used a lot of Netgear modems before
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi AustinL,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing any trouble with your device, we recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Has shorting issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok until it shorted out and displayed flashing lights. Thought it was a fluke, bought another, and that one shorted out. It is an issue with several people online, also. Ended up getting an Arris.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT PURCHASE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working with all the lights flickering at once with no internet one month before factory warranty expired. Went into Best Buy for help, to NO AVAIL.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear is the worst product ever would not suggest anybody buying it
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi PatrickjG,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Wouldn’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 weeks of having it. When my cable technician came out he said it’s the fifth one he saw this week that did it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective right out of the box. Had to call my ISP provider thinking I had done something wrong. Signal was fine but router was dead.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with your CM2000, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Bad hardware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this in July of 2021. Less than half a year later the lights all start flashing simultaneously with no change regardless of power goes.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Whoand,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM2000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Died after 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it dies after less than 3 months. Working with Netgear support to get it replaced. Should have stuck with Motorola.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi jcs1984,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM2000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Unit was bad out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit was bad out of the box. For $300, I expect Netgear to have better quality control.
No, I would not recommend this to a friend