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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2384 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are satisfied with the Nighthawk AC1900 Dual-Band WiFi USB 3.0 Adapter's ease of use, strong WiFi signal, and performance. Many appreciate its extended range and relatively easy setup process. However, some customers experienced connection issues and found the adapter to be somewhat large and expensive. A few also noted that the software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,384 reviews
  • Rated 5 out of 5 stars

    Need to boost that’s neighbors unsecured WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to see if I could get a better signal on a free hotspot near me. Let me tell you not only do I not have to pay for internet now but i was able to find 20 more routers that are broadcasting near me. This thing is STRONG!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Provides good bandwidth.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides good bandwidth but sometimes loses internet signals.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very familiar. I would recommend to. Friend. Reliable

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Bubot,

      Thank you for your feedback. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 3 out of 5 stars

    Great for a desktop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my computer for gaming. My son made the suggestion for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wifi device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item provides wifi to computers, laptops and tablets fair enough

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A terrible product, however...

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suppose it gets the job done. After trying multiple solutions I've found on the internet, I finally fixed the disconnecting issue. Funny enough, I'm pretty sure one of the steps I had to take was disabling the plugin that the device installs. I would NEVER recommend this product to anyone. It took tons of research and fiddling with my settings to get this thing to work like it should've outside of the box. The store employee recommended this as the best device to get for using wi-fi with my desktop computer... I couldn't disagree more. And after seeing online reviews, I don't think I'm the only one. Please don't buy this unless you're either, A.) a person who enjoys technology that doesn't work right or, B.) as masochist.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DistressedWiFiGuy,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Tried, tired, gave up....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased this product due to its "Netgear" reputation. Following all the directions to the "T" the speeds were ridiculously slow at 5g and slow at 2.4g. My router/modem was tested by my internet provider and all was good. Removed adapter from 3.0 usb port, disabled in device manager and engaged internal wireless card and the speeds were much faster and consistent than with the nighthawk. Spent over one hour on the phone continuously transferred from one tech to another and gave up when the last tech said it was going to be another hour. Went to the Netgear community site and had no success there as with the emails from Netgear. Returned item after three days and bought a Linksys adapter, smiling now.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi ellenton,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you

  • Rated 1 out of 5 stars

    Dead after 45 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speeds were great while this lasted. There were some random overheating issues where it would shut down due to heat protection. I positioned it over my computer's upper exhaust fan and didn't have that issue any longer. The bad part is it ended up dying only 45 days after purchase. Went to use the computer one morning and the adapter wouldn't power up. Tried multiple ports and 3 different computers, re-installed the drivers and still nothing. The extension cable and stand still work fine, but the adapter itself is dead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay for short term use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was ok but broke on its own about after two to three weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Had to move my son's computer desk to another room to accomodate a new bed and room setup and unable to be wired. This works perfect and with stable connection.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Failed in 6 months

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear products are garbage. Every single item I purchase by them fails or stops working. Had this wifi card for 6 months and constantly get disconnected every 10 minutes. It worked great while it was working....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure how I like this yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like that you have to have an amazon account to download Apps

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Awful with new Verizon router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newest 802.11ax compatible verizon router does NOT allow thin is dual band can only run wifi on 2.4 band. And goes down to 802.11n. There is no fix from the company's on either end right now.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi John,

      We appreciate your feedback and we want you to know that your experience is important to us. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    keep on disconnection all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disconnected at random times no matter what . I change drivers , used it on different computers and it still not worked properly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Who Would Use A Magnet in their product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm shocked that a manufacturer would ever use a magnet that could damage a computer....but Netgear did. I needed a wireless connection for my desktop computer. With limited space on my desk I placed the unit on top of the computer case. Well, I got it setup but it damaged my hard drive making the computer unless to me at that point. I have used other products by Netgear in the past that was why I trusted it would be a good product. Whoever designed this product does not know the dangers of magnets and computers.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't stay connected....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i thought by the name of the brand and its reputation it would be a great Wifi Adapter, sadly i was wrong. It worked fine the first couple of days then all of a sudden it would constantly connect and disconnect it was really frustrating to say the least.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Disappointed it didn't work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am only about 6 feet from the router, with nothing in between, and the device kept connecting and disconnecting.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok kool no more thanks tho I took it all out on and made

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work for my computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device did not work for me. I upgraded my wifi to a high speed, but my 2015 PC has an older wifi card that cannot process the higher speed. This was supposed to help with that, but it never worked. I returned it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    didn't work I need to return it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt' work- IP Config not Valid and NO HELP from netgear support! none, zero, terrible. Even though its a common problem

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi mjlatl,
      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.