Customer Ratings & Reviews

Firmware update attempts has numerous logs in router's admin settings but Netgear support has me performing every other trouble shooting tasks they can think of without any mention of a firmware update problem for over a week now. Even Xfinity, Best Buy and Eufy cameras has struggled with me trying to troubleshoot this product and confirmed everything was set up right. Back to Best Buy I go to return it for a more reliable brand of cable modem router.

I bought this so I could stop renting from my internet provider. Setup was easy, and it worked fine for 2 weeks until it died. I tried everything, reset, checked the logs, etc. Performed a factory reset which was a hassle, that fixed it for less than an hour. I’m 1 say outside my return period. Needless to say Im not pleased with my purchase or experience. In the history of the internet I’ve never had a router malfunction in such spectacular and quick fashion.

This was highly recommended by a few tech guys at BestBuy. It works great. You can buy a separate router and modem, but for the cost savings, this is excellent.

Finally purchased this to replace my xfinity rental modem. Greatly regretting that I did not do this 10 years ago.

Since the beginning was giving me a hard time I don’t know why I don’t returned on time,I get this to replace my Comcast rental but no good.Expensive and don’t do the work.Very disappointing

Disappointed in the signal strength. I've positioned on the first floor in the center of the home and can't get a decent signal on the second floor room above it. Also requires frequent rebooting which could be an issue with TimeWarner intermittent signal.

I bought the router on feb 6th. The router stopped working on March 10th. Best Buy would not take router back and had to go through factory warranty with Netgear. Unable to get through to a human at Netgear. So I'm out $212. Salesperson told me router would last 4-6 years. I come to find this to be a blatant lie. Geek Squad guy told me lifespan is 2 years. Nevertheless, it didn't even last 6 weeks. I would never have purchased in the first place. Unacceptable.

Does it work? Yes, but I was expecting more. It dropped once and the shell came apart. Also, the parental controls are worthless on the app. I doable my son’s PS4 and go back in and it is on again.

Totally unstable, now I can't get a refund. A few times a day it would stop allowing client devices to make new connections. After weeks of troubleshooting with both Netgear and the ISP I replaced it. I'm now using a Spectrum supplied modem and separate router and it works great. All the time spent troubleshooting, however, burned through my ability to return it to Best Buy. Now Netgear says they, finally, will replace it but I no longer have any need for it. I'd really just like refund.

I suppose this is an O.K. product. However when it stops working correctly, Best Buy offers no assistance, nor does Netgear...impossible to reach NG for assistance! Very disappointed.

Why rent from the cable companies! In one year this will pay for itself! The Nighthawk 1900 gives you fast download speeds. You will be more than happy!

Set up is fairly easy but my connectivity is spotty at best. Not sure how long I can handle this since I work from home! Disappointed

Great upgrade. Our old router was problem after problem. We haven't had any issues since getting this router. I highly recommend this Netgear product.

I have xfinity and it was not giving a firmware for the speed to be fast. Had to call a tech to come replace it with one of xfinity's modem and now it is fast, so returned this one.

Bought this hoping to turn in cable rental modem and wifi router and to get a consistent speed, turns out it made my up and down speed slower..... was told with time tech gets better and this is old tech

I bought this for my grandparents to replace the one the cable company provides. Everything works great. Although I wish it had slightly better range

I can't completely blame the Night Hawk router, my cable company (charter) doesn't allow the change. I'm stuck with a low quality router as long as I stay with them. I just wish Night Hawk would have allowed us to override this discrepancy somehow.

The signal strengthen is strong enough for my 2500 square feet house. speed is pretty good. But there is a problem with this model router. The wifi signal often disappears for a few minutes, then comes back again. The price of this router is much higher than other competitors, but its wifi is not stable. It is NOT worth buying it if you want a reliable connection. And the APP from Netgear can not work with this model. I had an old Netgear router bought in 2009, it never has such a problem as this one. Or I might get a bad one.

Upstairs tv goes out every so often and tv internet had to be reset. Downstairs is good but our Alexa is hard to keep a signal in our back yard..still well within the range that is advertised

It’s perfect if you have no more than three devices in your house. Do not get it if you have lots of people with their cell phones and laptops at home. I’m talking about 7+ devices