Customer Ratings & Reviews

I purchased new Netgear Nighthawk modem router to replace my my current Comcast router and that was a big mistake. I installed router very easy so I thought, once installed Netgear had backdoor backdoor or something several other programs automatically installed on my computer, crashing it. within 5 minutes after install, I called Netgear to help me trouble shoot, so me tech from India was trying to help me, he offered to fix the problem for an extra cost of around $200. I hung up and deleted Netgear and other programs installed on my computer right away. They product is crap, it a backdoor for hackers to get in and install viruses.. its another way for Netgear to charge you to... save your money buy something else. I'm taking mine back to best buy today.

After not even 6 months of having purchased this product it failed. I called comcast thinking it was my internet connection they proceeded that I call my modem provider. After waiting on hold for a half hour I was transferred to a representative that was clearly not in the U.S.A a clear sign they outsource their contact centers to reduce cost and not only that the high hold time tells me they aren't staffed properly to receive calls. The rep was reading off of a script that basically tells you their 3 month warranty is expired and now you have to purchase their extended warranty which costs as much as a brand new modem!!!! If this isn't a clear indication of scamming consumers please read all the recent complaints with Netgear support. I hope this helps anyone who is looking to purchase a new modem. Stay away from Netgear, they were once reputable but have clearly gone away from customer experience and are trying to squeeze $ out of you. On top of all this after your call they send you an email that you can't even reply to simply stating you turned down their offer because it was going to cost you just to get support.

I have this router for over 2 years now and it hasnt failed me yet. The best option for a modem/router combo.

This was a great option to replace the Time Warner router/modem that was incredibly inefficient. The staff member in the store was very knowledgable and helpful and they were correct.

Best netgear cable motem ever had i will recommend it

net gear should pony up and include WRITTEN instructions for set-up and use incl. trouble shooting

I love how easy this is to hook up and use. I didn't like paying rental fees from the cable company.

This modem is great. Have had it for the past 4 yrs still running. No replacement needed

Great modem/router combo. I would recommend upgrading to Docsis 3.1, though.

When I purchased this, I was told that this was the best and fastest modem/router for use with Xfinity/Comcast cable internet. I have never has consistent wifi speed. I currently have the Xfinity/Comcast internet service with speeds up to 150 mbps. I have countless calls to Xfinity and they say it is the router/modem. So I was messing around with the channels a few weeks ago...and yes....I hit speeds to 150-170 mbps for a day or two!! Only to drop again to about 15-20 mbps now...with no changes. So I made the very very dreaded call to Netgear support again. It was as bad as I anticipated. Very difficult to hear and understand. After giving all of my information, I now find out that I can pay subscribe for premium support as they only offer support for 90 days! So reset router to factory...and no improvements. Looks like I will be going to a different brand than Netgear. From the reviews, looks like this is working well for others..so maybe I just have was unlucky to get a defective one? I am past 90 days so no returns to Best Buy and no support from Netgear. So frustrating!

I was excited to purchase this modem but when I called my internet provider they don't let you outside equipment so I had to return it. So sad.

Good, solid router/modem combo. They don't make them like this anymore.

2years later and still great. not the widest range but it works! came back to buy a new one for a friend.

Product appears to be working as designed. Establishing account was difficult.

Great for streaming and online gaming. Sling box streaming coast to coast is flawless

Good Router and Modem, Works well with 2500 Square foot home,

Bought on 7/27/20. I pay for 500Mbps internet. From the start, the most I ever got out of this thing is 325 Mbps on a hardwire. 250Mbps on WiFi if nothing else is connected. Didn’t complain though because I never had a problem with streaming or gaming with it. It was fast enough. Fast forward to now, November 2021, it completely stopped working. Called Netgear about it since it was an obvious hardware issue. They only cover hardware for 12 months. They advised me to throw it away and buy another one. For an extra $40, I bout a surfboard modem with a Linksys router. It’s only been a week with this setup, but I’m much happier with it. I am getting 490Mbps during peak hours. Highly advise to steal clear of modem/router combos and Netgear all together since they won’t stand by their own products that they advertise with a 2 year warranty.

So easy to install and makes everything on my WIFI faster then it has ever been

It's been about three years and it's starting to need resets more often, think its going out

Great modem to replace the time Warner cable modem and not be paying 10 dollar renting fees every month.