Customer Ratings & Reviews

Since installation I have had to reboot Modem/Router numerous a times a week. I also note the system seemed to be running slow. Tested speed and found the Ethernet was running at about 75 mbs when I have 200mbs service. Spectrum checked and said the issue was the modem. Was unable to get help from NETGEAR service. Plan to return.

Have have infinity for my ISP, let others trying to get away from rental fee $14.95 per month. I found out 3.0 is not compatible and need 3.1. It appears infinity changes there modem every 2-3 years to keep up with technology and then I would to buy another unit. I find it not worth it and just rent.

I am a long time Netgear user and I was very disappointed with how this router works. The problem is that you can no longer assign static IP addresses to specific devices OUTSIDE OF THE DHCP RANGE. This is a problem for me. I have always set static addresses from .2 to .199 for known devices. If I see an address that ends with .200 to .254 (the DHCP range) I know it's new and I need to assign an IP. I called support and they insisted that this was intentional by Netgear. Without this, management of my network is difficult. Known & unknown devices would be mixed through the entire DHCP range. I can't live with that. I returned the AC1900 and bought a AC1750. (my previous router) Very disappointed. I still love Netgear products, but they blew it on this issue.

Working well so far. Having connection drop of late but still good enough

It's great for an apartment home or small house. Don't forget the GSP!

It is capable of running multiple devices rather smoothly, including an xfinity alarm system. However, the range isn't strong enough to reach both floors of our townhouse. We have had to setup network extenders.

I purchased this router in store to replace my prevoius router while on the Xfinity network. It worked fantastic giving me the speeds and reliability I expected until I moved to Charter. Since connecting to charter where I should be getting 400 down and 20 up, I now only get 20 up and down. After calling tech support for netgear and changing the MTU value, speeds were consistent for a day then back to the 20 up and 20 down i have been getting. I called charter back this morning and am opting to pay for one of their routers because even though they are a piece at least I know I can get the reliability. I don't feel like staying on the phone for hours on end with netgear to try to continue troubleshooting this issue as its been going on for three weeks already. My lesson learned from this experience is this router is a piece and netgear is as well. I won't be buying a product from them ever again.

Set this up in my basement, now I can stream numerous devices with no problem.

I Have gone through two of these systems. At first, super fast speeds no issues what so ever. After a year or two the 2ghz networks stops working or speeds are very slow less than 5gbs and im stuck with only the 5ghz frequnecy. The app is horrible. Ive tried every possible thing to fix the modem and nothing works. From going into the router settings to a full reset. This thing is not worth the headache. Im very surprised by all the good reviews.

But does not have phone jack. If you have a digital phone, you can not plug it in. Upgrade to router with a phone jack.

The ONLY reason I purchased this router is for parental controls. I have been in contact with Netgear and BestBuy. Sadly THIS MODEL does not support the parental controls that it insinuates that it does. So frustrating! I'll now go rent the router from the cable company. If do not need parental controls, this is a good product.

the modem us easy to unstall and wireless has good signal all around

Device is worth every penny. A must have for home.

Fantastic, all in one Router-Modem. A large improvements and fast up loads, down loads.

Does this work with At&t?? I have seen a lot of good reviews and want to purchase it

Purchased this modem/router combo and tried to set it up w/ TWC. The agent said they have had issues with Netgear modem/routers, called netgear, was on the phone for 2 hours, nothing was resolved. I am sure this is a great router, but just couldn't get it to work with TWC. Returned and looking for a new option.

This product has been hands down the most spectacular dissapointment and the most frustrating experience i have ever had with customer support. Wildly dissapointed and will never purchase another netgear product because of it. Purchased a netgear nighthawk c7000 modem/router in June. Unit worked well until October. Beginning October it started randomly dropping intermittantly. Through September it became more frequent. In November it was bordering on not usable. I contacted customer support and opened a ticket. It's been nearly 3 weeks and I still have yet to get anyone other than the people who don't know anything technical and are there to just screen your call on the phone. Multiple attempts have resulted in my getting my call redirected and left on hold waiting for about an hour before giving up and moving on with my day. The online support chat has gone back and forth to no avail with customer support attempting to troubleshoot and determine cause of failure. Per customer support direction I did a factory reset on the unit which caused it to completely fail and end up in an infinite boot/crash cycle, rendering the unit completely useless. Continued online correspondence (Not live. Support site internal email correspondance) while customer support continues to divert and avoid the fact that there is a complete hardware failure in the unit. Issue is still unresolved and this has been the worst customer support experience of my life. Will continue engaging support as long as it takes and continue copying this review to every forum possible to alert others to the abysmal support service, and inferior product.

I purchased this device last May after searching high and low for a device. It worked great for 9 months. I came home yesterday to find the device not working. I called my internet provider and they said there were no outages. I called Netgear as you have a 1 year hardware warranty and every person said the device needed to be reconfigured, but I needed to pay money to fix it as I was out of the 90 day window of repairs. This was upsetting because the purpose of me purchasing the device was to save now I have to pay you to fix something that cost me over 200.00 and decided to stop working. I explain to them this had to be a hardware issue because when I unplugged and plugged back up the device all the lights were on and It did not respond to a reset button. I had to pay them for them to ultimately tell me what I said all along which. They did agree to refund me the fee I paid for technical support, but someone would need to call me to discuss before the returned it to my card. They sent me an email for me to order a replacement and to pay for shipping for the new device, well it doesn't end there. I went the rest of my day studying and low and behold they sent me another email for me to send a picture of the serial number even though this was something I verbally gave to them. So now I have to wait even longer to receive a replacement. This has been the worst process ever. Your warranty is only good if you pay additional money for them to tell you what you already no which is the device just went out. I am extremely upset because I watched and read many read views on various router modem before purchasing and now this. If you don't believe me call net gear and tell them your device is not working and you are out of your window. It's sad for you to market a warranty, yet the only way you are able to use it is if you pay more money. Now I have no internet and I have to call my phone company to change my phone plan so that I can use a hotspot.

This item stinks and Netgear’s support is worse. I bought this last November and it recently started dropping my internet signal. After calling their support several times and getting nowhere I gave up. I replaced it with equipment from Cox and everything works just fine. When you call they want to be paid for troubleshooting even though the modem/ router is still under warranty. I couldn’t get a return code because I wouldn’t pay their fee so I am just going to replace it with a competitors modem and mesh system and not stress over it. Oh yeah, if you ever call them be prepared to get someone who can’t speak understandable English. On top of that you will be on speaker phone and subject to very loud background noise. Overall, a lousy product with even worse customer support.

It never lived up to the hype, I can't get anywhere near the speed that I'm paying Comcast for, and I've wasted hours with Netgear tech support from another country that I have to rate below "poor." My unit is now sitting in the closet and I've had to pay for another cable modem from another manufacturer, but their product was blazing fast right out of the box, unlike this Netgear unit that didn't live up to the hype. Such a waste of my time and money.