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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 14094 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the product's impressive speed, ease of use, and strong overall performance. Many also highlight its excellent range, signal strength, and straightforward setup, along with its good WiFi coverage and value for money. Conversely, a small number of customers have experienced issues with lag and buffering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 686 Showing 13,701-13,720 of 14,094 reviews
  • Rated 1 out of 5 stars

    Hated it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To hard to set up. Couldn’t get it to Connect to the Internet. Instructions were very hard could not get it to set up.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Peters,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t like this router the range is not good and it’s very complicated to setup

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Umaidn,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.

      Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Poor bandwidth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bandwidth not as reported in specification, firmware not updatable to last version due to carrier limitations

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product doesn’t work with att uverse, and no one at the store could recommend a better option

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    wrong model for needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was sold to me to replace the leased modem from Time-Warner Cable. I needed a phone modem but this modem has no telephone jack so I had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this system. You have to have your phone on and be awake 24/7 to get the text message that someone has broken into your house.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Netgear router I've bought from Best Buy that failed. This one lasted LESS THAN TWO YEARS.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi NashvilleCat,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item. Did not meet the requirements for what I needed to do.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frequently lost connection. Had to reset equipment 7 times within one month. Returned to store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speek limit of 600MBPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Xfinity internet connection. However as per the box, I do not see 900MBPS speed in the wifi configuration.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work with COX, and had to take it back. Probably COX's fault, but salesman should have known better.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi refrigerator,

      Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    This is the worst router/modem ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and i regret it. It keeps disconnecting from my wifi. I have never had this problem with any router until now. Dont buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the prior generation router that was great. This new AC1900 not as fast or as consistent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Try a different brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to restart it almost daily and sometimes twice a day. Purchased on September 4th, it's only been a little over a month!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for us. We tried it for about a week and still couldn’t get the range we needed with one

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Briana,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000048420/How-do-I-reset-my-NETGEAR-cable-modem

      Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with Cox communications Voice/telephone service Can’t really give evaluation. Could not activate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing instructions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was returned.. the set up instructions was missing from this one so we got a different one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This very expensive item stopped working after a few months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad member sold me wrong item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't review this because I was told I needed this one but my Internet requires ether net not coaxial.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, $200 wasted on this item, it worked fine for the first week after that performance deteriorate, I have to reset the unit every other day.

    No, I would not recommend this to a friend