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Customer Ratings & Reviews

$999.00

Customer reviews

Rating 4.6 out of 5 stars with 14094 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the product's impressive speed, ease of use, and strong overall performance. Many also highlight its excellent range, signal strength, and straightforward setup, along with its good WiFi coverage and value for money. Conversely, a small number of customers have experienced issues with lag and buffering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 622 Showing 12,421-12,440 of 14,094 reviews
  • Rated 4 out of 5 stars

    If you want your own modem for Comcast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My modem is working great so far with the comcast service! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The distance range on this model is incredible. You have great service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome wi-fi speeds.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wi-Fi speeds are very fast. But using a lan cable seems to slow the speeds down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improved this speed of the internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With technology changing this was a worth while purchase to keep up with today’s demands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a compact unit and works great. Like the small footprint.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WiFi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WiFi router that covers the entire house...No slow connections with this thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great. WiFi signal is strong and never fails.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience and great product. Great in every

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heard a lot about this brand and it has yet to disappoint me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product no problem best buy is the best on electronics

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality affordable price works like you’d want it to would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Functions great to date. No problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my expectations. Not enough time to determine otherwise.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    USB Functionality DOES NOT WORK PERIOD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not express how disappointed I was with this unit. But first I must say Best Buy has been wonderful dealing with the issues raised. THEY COULD NOT HAVE BEEN BETTER. 5 Stars to BB. The FIRST unit shipped to me, after working with Comcast my ISP, we got it to communicate properly with Comcast's network. The problem I had was with its USB functionality and with Netgear's Technical support ( or lack thereof). The device is supposed to support a USB drive but that support in this device is extremely buggy (to say the least). This USB functionality has worked flawlessly on my old Netgear router for years. (since 2005 !!!) After a very very long time on hold and about 3 transfers (each time having to explain the same thing) working with the tech support guy Netgear decided that the unit was faulty and I should get a replacement. Please understand I am an IT guy with 40 years experience so when I tell you something is really, really buggy believe me it is really, really buggy. I talked to Best Buy and they shipped me out a new unit which arrived the next day (again kudos to BestBuy). Sadly the second unit had exactly the same problems as the first unit. Again I tried to work with Netgear Tech support and spent HOURS on the phone , mostly being on hold or being transferred from one completely useless Tech support person to another. I got one rep to get me a call back appointment at 9 am the next day but of course they never called back EVER never updated the trouble ticket either. So I returned the unit back to BestBuy and are looking at an alternative. I can no longer recommend this product nor Netgear as a vendor which is really sad as I have used their products for DECADES.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for heavy internet users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for my family of internet users. A bit pricey though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works just as good as comcast.the one i was renting monthly.one let bill you have to pay. its a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life changing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now get great wifi reception throughout my whole house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live this cable modem it was a great upgrade from the last one I had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works great for gaming and streaming anything in 4k.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The interface to limit access via the router was difficult to use. The hardware however is very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good router. signal strength is not excellent but meet my level of expectation.

    I would recommend this to a friend