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Customer Ratings & Reviews

$999.00

Customer reviews

Rating 4.6 out of 5 stars with 14094 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the product's impressive speed, ease of use, and strong overall performance. Many also highlight its excellent range, signal strength, and straightforward setup, along with its good WiFi coverage and value for money. Conversely, a small number of customers have experienced issues with lag and buffering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 655 Showing 13,081-13,100 of 14,094 reviews
  • Rated 3 out of 5 stars

    Having issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Net gear came highly recommended, unfortunately we have daily issues where internet cuts out and has to be reset. We are not sure if its the equipment but we didn't have this issue previously.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Router upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this router to upgrade our present router and so far it has performed fine I have seen no visible difference in operations. If I had to do over I would not

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not working for intended use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been fighting with cox due to my internet never working and they just told me it’s due to this modem router. Paying for 300 mbps and getting 50-60. So disappointing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Descent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t really noticed much of a difference in our Internet quality since purchasing this item I read many reviews before selecting this one and had high hopes for it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not that good.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought it for personal use but it turns out that within three to four months it didnt want to turn on anymore and I had to buy another modem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hoping for robust parental controls. The controls it has are confusing and ineffective. I am an advanced user, but I could not set a simple schedule for device level access.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Absolutely worth buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is purchased was so worth the money. I would definitely recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. this covers a larger square footage home. I have experienced a positive result switching over to this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi rourt modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wifi/rourt combo. Better than having two ddevices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great routers for about year and a half and then it started to disconnect randomly. The 5 GHz doesn't staty connected

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very expensive but still get buffering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store rep recommended this model due to number of smart phones, computers, and gaming systems we have. $200+ and we still have issues watching videos with our high speed cable wifi.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    great range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this one has better range than the Arris, it can reach all over the house

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as feature rich as I would like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a device in this price range, there aren't a lot of advanced features. It's an acceptable modem, and an acceptable ac router. Separate devices would have done the job better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Netgear router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my new 2 story townhouse and so far it works really good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed how easy it was to set it up. It has been working great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Set up did not go smooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to take the first one back. Comcast connected quickly but it took alot of phone time with the nextgear tech to get the device working and connected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Did not perform to expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading many reviews both pro and con about this modem/router I bought it. It performed well for about 2 months then started dropping the wifi signal requiring reboots. Becoming aggravated with the constant disruption in streaming over wifi I returned it to Best Buy for an exchange and I am now trying an ArrisSurfboard SBG7850-AC. So far I have had no problems with the Arris, and would recommend it over the NetGear NightHawk Ac1900.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a router quickly and it does its job. Not the most uswr friendly when trying to set up the software.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't get to use to for long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried it but it wouldn't allow my cable company Xfinity to provision it so it would connect. I ended up getting a sb8600 modem and xr500 router and couldn't be happier

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workable I expected a faster streaming speed It took three tech support service people to install it ad make it work

    I would recommend this to a friend