Customer Ratings & Reviews

This is a decent modem. I found out it would not perform at the speeds I needed so I had to return the modem for a different one.

When I ordered this item, I was assured if I ordered in within a certain timeframe I would receive it the next day, so I ordered it. Once they had my money, I was notified that I would not receive the item for two weeks. Couldn't cancel the order and pick it up at another store and after speaking with four individuals they told me they could not do anything to help or compensate me for this inconvenience. Lesson learned. If I really need something in the future, I will use Amazon.

I'm not the first person to write about this issue. I purchased this router/modem model from Best-Buy in April 2020. The minor issue is that you have to restart your modem at least once a week by unplugging it from power and plugging it again. No big deal but annoying! If you don't, everything is slower than usual. The big issue is when the modem stops working completely. It will happen between 5 - 6 months from purchase date. When you call NETGEAR, they will tell you it's a software setting issue, it can be fixed, but you have to pay for tech support because you are out of the 90 day support warranty period. After reading online all the people whom reported this issue, I came to the conclusion that NETGEAR programmed this issue to happen purposely. It's a way for them to make more money. I will never purchase any NETGEAR product again. THIS IS NOT AN ETHICAL COMPANY!

Just getting it connected was a hassle. I was on the phone for an hour with spectrum because although it says spectrum on the box it was not on their approved list when trying to do the online self activation. Once it was up and running by that same night it disconnected itself and needed to be reset. I’m told this is do to the internal chip it uses. I returned it and got an aris surfboard 32 channels with a google WiFi 3 pack and everything has been amazing since.

Purchased item on the recommendation of a store employee. Item is suppose to cover a 3000 sq foot house my is below and the signal is weak in some rooms of the house..

I bought this to save on my cable bill however it does not have a phone jack input so I can't use it.

This modem router combo is decent. But the parental controls are very lacking with only option to kill all access or everyone has access.

It works great I don’t have to reset it every two hours

I bought it so I didn't have to pay Comcast and ended up get someone else and had to get another one because this one wasn't kicking out enough power they said.

worked great for about a year and half. then it got hot to the touch and wifi speed got slow.

The router/modem was defective. This is a first time for me. I have always purchased NETGEAR - Nighthawk products.

The issues I have could be due to my system so I don't want to give too low of a rating but this did not work well for me.

I love this modem. It runs great and is very reliable.

I got this modem in order to cut cable and use to watch my roku tv with out lag. So far not as good as they said. I use 400mbs but dont get that.

worked great for 3 months then it dropped internet on and off all day long. Had time warner technicians come out 8 times thinking it was my internet provider.. but once they hooked up their modem all worked well. Called netgear they sent me a new modem after 2 hours on the phone arguing with me .. the same thing went wrong with the 2nd modem.... now they are sending me a third one with no argument.. hopefully this one will work.. When this modem works it is great... but so far it is worthless

the only reason this did not getb5 stars is the voice output was reversed and required modifications to the house wire.

It is really hard to tell if it is the product or timewarner. However, I think this product is expensive for the amount of times that my internet turns itself off.

Keep having to wait for wifi. This one finally did it

Nice unit, does a great job for what I needed. Only some of the instructions are a little confusing.

Ended up taking this back and getting just a router - the installation instructions were too intimidating for someone who has minimal computer knowledge.