Customer Ratings & Reviews
- Model:
- C7000-100NAS
- |
- SKU:
- 12181327
Customer reviews
Rating 4.6 out of 5 stars with 14094 reviews
(14,094 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.6
Rating 4.6 out of 5 stars
- Signal Strength4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the product's impressive speed, ease of use, and strong overall performance. Many also highlight its excellent range, signal strength, and straightforward setup, along with its good WiFi coverage and value for money. Conversely, a small number of customers have experienced issues with lag and buffering.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
God help you if you need tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech companies make it clear what they think about their customers by the quality of their tech support. After four fruitless and frustrating hours on the phone with India trying to get this thing to work, I can confidently report that Netgear couldn't care less.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Wifi/ modem combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either unit was damaged or spectrum couldn't connect with it. Had to return.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bambam,
We're sorry to hear that you had problems with your C7000 and have already returned it. If you decide to repurchase the Modem or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value vs paying the rental fee from your internet provider
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
I would recommend this to a friendRated 1 out of 5 stars
Great then malfunctioned
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was working great for 4 months, then just stopped working. I was unable to connect to my ISP. Unplugged and did a manual reset with no luck. After looking at multiple reviews, this is a common issue this product. The warranty is good for a year but it’s a hassle to get in contact with the company. Now I have a $176 paper weight.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Great when it worked, but didn't last long
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Short life and the worst customer support I have ever experienced. Netgear only offers support for 90 days. I finally got them to agree to send me a new one because the router only lasted about 6 months, but they never did. Several follow-up messages to Netgear went unanswered. Will never buy a Netgear product again.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Matt,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer support additions with set up and installation
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
I would recommend this to a friendRated 2 out of 5 stars
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unreliable and slow. It continually drops my Comcast. Looking for a new router, not happy at all.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not make it work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried to install with comcast tech help as well as netgear tech--on phone well over 2 hours combined and neither one could make it work--returned item to store and stayed with comcast's rental modem/router--that works fine even though i have to pay $14 per month
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router/modem combo was such a bust for us. Less than a year later we had to purchase a new setup because we were not getting the speeds we were paying for, wired in or on WiFi. Support is also difficult since you have to pay to get help to troubleshoot. Won’t purchase net gear ever again, nor a modem/router combo.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Koontzie,
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 2 out of 5 stars
Slow WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem works fine, but wifi is very slow. Disappointed.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Rg09,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Wireless is week for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have a large house and the Wi-Fi is weak upstairs. It is even week in the room next to the router.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
device fails after an year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its just an year i bought this, all of a sudden it stopped working, i initially thought it was due to some cables/internet provider, after xfinity reviewed everything it was concluded that router is the curlprit and it is not working. I am trying to see if i can get it working with software upgrade or not.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi thambara,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy employee recommended this for streaming but I've been having problems. Also disappointed with the wifi range.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok but not what it claims
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem/router is an all in one. We got it for gaming. It is really no better than the one we had from Suddenlink.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned since it really didnt make much of a difference
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Great router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router but we did have to purchase an extender.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
I would recommend this to a friendRated 2 out of 5 stars
had an extended warranty for 2 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years and 3 days later.....no wifi. can't live without wifi, but they knew that....
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
UNFORTUNATE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAD TO BRING PRODUCT BACK BECAUSE I COULDN'T GET IT COMPATIBLE WITH SERVICE I HAD
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Very poor customer support from Netgear
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working all of sudden and Xfinify guy confirmed it is a defective item. Neither Besy buy/ Netgear team doesn't want to resolve my issue even though I'm in good hardware warranty period. I DONT recommend this at all. Last thing, I never expected such a very poor response from best buy as well.
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Ranjith,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 5 out of 5 stars
Good for our needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi the whole house and streaming with great results
This review is from NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
I would recommend this to a friend