Customer Ratings & Reviews

I had constant WIFI connection issues with my Comcast from the start. Multiple phone calls to Comcast and Netgear without getting it fixed. It says it works with Comcast so it might work in your area. I bought a motorola which has worked great without issue.

Constant problems with the device; drops signal often. The product touts better performance with gaming devices such as Xbox; essentially no difference using the free/included modem from internet service provider and an inexpensive router.

I was very detailed and explaining to the representative what I needed in my home and why I needed it. It took two hours of my time working with my provider to get this installed only to find out it was not the correct product had to return it had a buy a new one total waste of my time.

We had this item for less than 3 months. It stopped working. Netgear said it got a virus and wants to charge $99 to fix it. Of course can no longer return to Best Buy. Waste of $200. Piece of crap.

First, I did receive this through the Netgear Friend and Family program. However, this is a real review based on using it for the last week. I love this modem. I used to have the Netgear C600 and this blows it out of the water. Setup was fairly easy, though I did have to deal with Time Warner Cable and that took a bit since we just moved, but that's a whole other story. Once TWC activated the modem, everything else was easy. The ONLY issue with this modem is that with TWC, I am not getting 24 downstream channels. I asked TWC about it and they said it was a Netgear issue. After going online and doing some research though, I found out that TWC currently does not do 24 channel bonding and that there's nothing you can do until they correct it. The speed and range of the AC1900 is great. Using NetGear's WiFi Analytic app, I measured the strength and speed in the different rooms of my house. Once I installed the AC1900, I ran the test again and the strength improved by 30-60% and the speed increased as well. Talking about range increase, I live in a corner house, with another corner house behind us, and then the street. When I come home, as soon as I get in front of the house behind us, I am connected to my WiFi. I live in a two-story house and the modem is in the 2nd story, near the back. I have access in every room of the house, even in my front yard. As much as I liked my older modem, I was almost to the point of getting an extender since I was losing speeds on the front floor near the front. I don't have to worry about that now with the Nighthawk AC1900. So not only is it a good modem, and saves me money from having to pay modem rental fees from TWC, I now am also saving money by not having to buy a range extender as well. If you live in a 2 story house, this is the modem/router for you. If you need additional range, this is the model for you as well. Hopefully TWC will get it's act together soon and provide me with 24 channels.

I have had this router for over 6 months and continue to have issues with it dropping wifi connections to my devices. After several calls and hours on the phone with Netgear they are still unable to solve the problem. Connection is fine with no drops with other brands of routers. Stay away from this router, don't waste your money.

I had used Netgear in the past and was confident that this would be a good purchase, however, the device failed out of the box. It would not stay connected. The Geek Squad member who helped set up my network recommended that I return it. I replaced it with a Linksys router from Best Buy and have been very pleased with the new router.

Full Disclosure: I received this modem/router for free via a beta testing program Generally I am very pleased with the performance on the Nighthawk AC1900 modem/router. I prefer an all-in-one solution, rather than having a separate modem and router, and this product does a wonderful job. Setup - Installation was a breeze. Simply locate it in the area of your home you wish, connect the coax cable and power it up. Using Comcast/Xfinity's self activation page was simple and the router was operating in less than five minutes. Changing the SSID through the Netgear Genie interface is easy as well and soon the rest of my devices were back online. Total time from taking the modem out of the box to fully operational was less than five minutes. For those who like to tweak though the settings to adjust everything to your likings, the interface makes it all available. Features - The C7000 offers all of the features one would expect from a device of this level. Wireless AC connectivity and DOCSIS 3.0 are included. The included USB port is very handy. Makes it simple to share media and other files across your home network, or even on the go away from home. Speed is outstanding. With the channel bonding and high throughput, I can use every last single Mbps of my 100Mbps Xfinity connection. Stream multiple HD videos at the same time? No problem! Range is very good as well, especially since my home is brick and the router is unideally located in a corner. Value - Pricey, but feature and performance per dollar, it is probably worth it.

Save your money and just rent a router through Xfinity or Fios. This router lasted about 6 months and gave me so many issues in months 7 and 8 and I can't return it anywhere.

I am not even getting a 1/3 of what my download speed should be. 150mbps on 5g is ridiculous. My speeds should be at least 600mbps. I have exchanged units with the same result. My ISP has no issues on their end.

Wrong item per Verizon had to return. Never opened.

The product is ok. I like it just hard to log into online service

our internet service provider is not the best so this product is useless for us. It's suppose to assist us with the speed but it was horrible like dial up back in the day. I don't blame the device as much as our service provider and the hill billy area I reside. it sucked for us!

Worked well gets a little hot can’t really be placed on its side

If you're using with Spectrum/Time Warner you can't update the firmware, set the correct time, setup parental controls or setup the blocking service. Wish I'd realized it in time to return this piece of garbage. Netgear's support is worthless.

Because of illness I missed my 30 days to bring this back or else you would have it back now. I paid way more for this than my last one because the salesperson said it would be good, on top of that I increased my internet speed from 50 to 200 and I have worse problems now with downloads, connection, everything!!

Did not automatically connect to cox. It said Cox compatible on the box, so i assumed it would be easy to do. It wasn’t. Still sitting in a corner next to my Cox box because I can’t return opened electronics. So it’s a paper weight now.

It's okay it gets the job done but I still want faster speed.

We returned it, due poor connection and purchased separate modem.

the wifi on this unit failed after 16 months. i didn't get the extended warranty from BB. i purchased separate modem/router. the router was a newer nighthawk. it failed out of the box. returned and exchanged for a linksys.