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Customer Ratings & Reviews

$999.00

Customer reviews

Rating 4.6 out of 5 stars with 14094 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the product's impressive speed, ease of use, and strong overall performance. Many also highlight its excellent range, signal strength, and straightforward setup, along with its good WiFi coverage and value for money. Conversely, a small number of customers have experienced issues with lag and buffering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 687 Showing 13,721-13,740 of 14,094 reviews
  • Rated 1 out of 5 stars

    Not supported by Comcast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is not supported by Comcast despite the labeling. I was forced to return this in the midst of covid.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router based on reviews. Big mistake. Please do not buy this router if you use streaming. Buffering is worse then Motorola router / modem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it and tried it. but for some reason, it didnt work. it may just be that model. just went back to using the old one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk. Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept rebooting. Total junk. Kept rebooting. Total junk. Kept rebooting. Total junk.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Robs,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US

      If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Wrong set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased but was not what would work for our set up. Returned and got a different one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not in line with my expectations, as I was considering replacing the latest Xfinity router/modem.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi notgood,

      Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful, wifi in the house degraded as soon as I bought this. Would never buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keep your receipt

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not connect with Comcast. Despite all the reassurances from sales staff and signage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really wanted it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it to the store. AT&T tech wasn’t sure it was compatible with my WiFi box.

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi JoaninBoro,

      Thank you for your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    Did not last

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in hopes to save money in the long run, but It died after 3 months. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Chelsea,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    5g doesn’t connect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    G5 does not connect keeps saying error, password invalid, and I changed the password so many times

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Crisbob,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Hated it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very disappointed with this product and most unhappy with Best Buy return policy of same

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GARBAGE

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is garbage! Do not recommend this item to my worst enemy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Says spectrum on box

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work with spectrum, super lame because the price is very high and wait time for delivery took forever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Using ReadyShare Features Can make device freeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from Netgear cable modems!! I have had the c6300 and now this device and both have issues w/ the readyshare features on TWC!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It won’t connect to internet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won’t connect to internet Whenever you get this product check description

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work for me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get it to connect so returned it. Netgear support couldn't help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Netgear night hawk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lagged worse than my old router. Expected better connection but it made it worse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this device. Shortly over 8 months, Wi-Fi drops constantly!

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Nixonify,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow connectivity I don’t recommend this product .

    No, I would not recommend this to a friend