Customer Ratings & Reviews

I purchased this Netgear cable modem router that contains access to the Nighthawk app listed on its product sheet. THIS HAS NEVER WORKED. Everytime I try, it says my firmware needs to be updated. This is a problem. Netgear says they don’t do it, your ISP does. Spectrum says they can’t update what they don’t have and they’ve updated the most current version they’ve been provided. Seems like Netgear can’t seem to get their products to work the way they’re supposed to. Waste of money.

The app Nighthawk that goes with this is the worst! Said I needed to update my firmware, then the link it sent had no options for updating anything. I finally found out that apparently I have the latest version, but can't use the app because any time I open the app it forces me to the "firmware needs updated" page! And when I call Netgear, they blame Spectrum, and when I call Spectrum, they laugh at me and blame Netgear. Freaking hate them both!!!

Apparently, BB is selling used/stolen products as new. I bought the router at the store. I spent an entire day trying to active it with the internet company. Apparently, It had a previous owner. I got it brand new with packaging, wraps, and instructions. The Internet company asked if I had bought it used, off the street, or if it was stolen goods. Be aware that this may happen even if bought new at the store. We exchanged it and the clerk said that it is rare, but that it happens.

Do NOT buy this useless product! Our modem only worked for 5 months when the wireless feature stopped working. We tried to return this piece of junk, but was told by Best Buy that there is only a 90 day replacement warranty. I then went through NetGear customer support and was on the phone passed around to several agents who asked me to go through the SAME steps over and over again! After 2 1/2 hours on the phone, I was FINALLY able to get them to agree to a replacement - only to find out that the best they could do is to send a "tested" AKA "refurbished" unit. My advice - Do NOT buy this or ANY product from NetGear. You will regret it!

Worst modem/router ever! About 3 months after buying it it started dropping all signals. (Wifi and wired). Takes 30s to 3 minutes to reconnect just to drop again in the next minute or two. Poor customer service. They say it's the cable companies fault? With people all across the country having the exact same problem. They won't own their problems. I will never spend another penny on netgear trash!

Had it just over 3 months , wouldn’t you know 2days after the 90 day tech support ran out , it bit the dust. Had an old Cisco Valet Plus 12 years, never a problem. Was told this was the best , can replace modem from cable company and Cisco router all in one. No thanks, $190 down the drain plus over 1 1/2 hours on phone trying to get help from NETGEAR. Going back to cable provider modem and old router. WOULD NEVER BUY NETGEAR AGAIN!!!

In less than a year, the modem/router stopped working. I did not think that my modem was the problem that was causing slow/unstable internet because it was not an old modem. Well, it turns out, it was. Upon extensive troubleshooting with the internet provider, I purchased a different modem and now my internet is working perfectly. They do not offer a good warranty (90 days) and by the time it stops working, you are out $200.

Picked up May 22 2016..... July 31th the junk died on me. For the past week, it kept 'resetting' it self back to default. The last 2 days, I left it on default. All it does if flash the top 3 green lights then it flashes yellow ..... after 3 hours of that this morning, I started using my old one. As for speed? What a bunch of lies. Fast.com showed NO increase in speed .... the '5G' wifi actually showed LOWER speed than regular WiFi. And it's not my computer, that was purchased on June 20th 2016

I have Xfinity 600mbps and VERY disappointed after running a “xfinity speed test” right next to the modem with my Ipad, I’m only getting at best 75mbps. Xfinity says everything going into the modem is Good, and of course they wont help me with my “own” modem. No one at Netgear has helped fixed the issue. Very Dissapointed!

Did the job for for a while until it broke and had to be replaced

I bought this so that I could connect a USB drive and share it wirelessly. It only support certain drives and non of them are over 3tb! I have a 8TB drive I would like to share and am unable to. Seriously, by now, there should be more support for this! If you are looking to share data with this unit, walk away. Otherwise, for general use, its fine.

Don’t buy it I purchased on 09/18/2020 and it not working any more I contacted netgear consumer services they offered me telephone support for $89 good for 6 months For this price I can buy new modem Last time I had Arris paid half price and was good for almost 4 years I’m very disappointed on this company no more netgear for me and my family

I have had year long issues with modem, until see the coincidence, it stopped working at on the exact eve of 1 year warranty!!! even when there was warranty, the customer service is pathetic, the are very callous towards you, do not understand what you are saying and in the end just send you to bunch of FAQ's, which do not solve anything...... Very Bad Product.... Need to get a new modem just after one year!!

This unit died after 2 years. The failure symptom was intermittent drops and throttling my DL speed to 115 meg/s. I was blaming my ISP and it eventually turned out my router was to blame.

I bought a Netgear Nighthawk for almost $300 10 months ago. It died and after months after trying to get a human being to respond they wanted me to agree to $139 MINIMUM for tech support extension, even though the warranty is for 1 year. They wasted hours of my time and wanted my credit card to proceed with a call. Unbelievable! My 8 year old CISCO still pumping, I just wanted to upgrade, Disgusting business practice.

Bought it hoping to solve a problem of dropped connection with old modem but it doesn't work with Comcast. It wasn't able to sync up to the network after booting several times. It indicated on the box model C7000v2. Spent over an hour with Comcast's tech support on the phone but they were not able to make it work. I gave up and returned it.

Absolutely horrible. I have had to reboot daily to keep it stable. Wireless doesn't have much range, I'm in a 1200 sq. ft. home and it can't reach the full length of the home. Netgear support is HORRIBLE. I have called several times and the auto attendant hangs up on me before I get to an agent, EVERY TIME. For now I'm stuck with a $300 paper weight.

Does not work in first day. I have to go back to Best Buy and I need exchange. Technical support is a joke, I’m 45 min on hold. If the second one doesn’t work then I never again buy the Netgear equipment.

I returned this product. Had issues with Parental Control, https cert errors and also, connection interruptions. Prior to this, had Motorola which worked for 5+ years and bought Motorola again.

My Nighthawk R7000 AC1900 WiFi Router died after 8 months, and Netgear wouldn't honor their "1 year hardware warranty" unless I purchased software support for another $70. So remember to add $70/yr to the above price - or buy a different brand.