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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 14098 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the exceptional speed, ease of use, and top-notch performance that this router provides. Users frequently highlight the device's impressive signal strength, extensive range, and straightforward setup process as key benefits. While the vast majority of feedback is positive regarding its reliable connectivity and coverage, a very small number of users have noted occasional issues with lag or buffering. Overall, the product is highly regarded for its value and seamless compatibility with existing internet services.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 663 Showing 13,241-13,260 of 14,098 reviews
  • Rated 3 out of 5 stars

    No range

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slower than advertised. Doesn’t work particularly well over long distances.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Mike,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 5 out of 5 stars

    Netgear Saved me Money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased netgear router modem for internet service. Best decision I have made in a long time. Saved me $14 per month rental. It works well with all my devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I was expecting. This router is not stable for gaming.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this around 2 months back, suddenly it stopped working with issue of loosing connection, wasted my day to figure out issue and ended up switching to providers modem

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not good for townhouse 3 level

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First 3 month connection very good but after 6 month connection going down

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi David,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace my older netgear (300 mbps) since Xfinity/Comcast has upgraded to 800 mbps. Unfortunately, this device has issue with WIFI disconnecting a number of times which never happens on my old Netgear.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Xcalibur,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.

      If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 3 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning due to that I needed a DOCSIS 3.1 Cable Modem, not a DOCSIS 3.0 Cable Modem.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didnt get to hook it up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry so I did cerve side pick up in Redding for this divice an we all tried hooking it up N isnt working for my internet so the company brang us a new one but I need to return it how do I go about that cause I dont wanna mail it I wanna return lole how I picked the purchase up maybe this saturday I might go to Redding

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong Item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the wrong item that we needed. So we will be returning it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    faster speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told this would help speed up my internet it did but not nearly as much as i thought it would.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work with vive just keeps rebooting Over and over...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Incompatible with Comcast modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this router, it wasn’t compatible with my modem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    LAN failure first time I tried to use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased approximately 3 years ago, I never used any of the LAN ports in the back. Never plugged anything in even. I went put a mesh network in and found that there is a "hardware issue" according to the tech support at Netgear. Not sure how something that has never been used with no moving parts has a hardware issue but apparently you only get 90 days of free tech support through netgear so no way to help me further. Highly disappointed having paid a premium for what I thought was a good brand and will not be returning to them....ever. For the record, the wireless worked pretty good actually but is basically a complete waste since I need the modem to work.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Rkipi,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 3 out of 5 stars

    Easy to manage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every now and then o have to reset the router to get the correct internet speed from Comcast.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as expected. No Parental Controls

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as expected. The Nighthawk app is not as user friendly as expected. The big thing is no Parental Controls with this modem. I want to shut of the internet nightly at midnight and you cannot do that on this modem. So disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was all good as long as it lasted. after a year of purchase, the network started dropping..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Net gear

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good product wireless with 740 sq ft but not great though .

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Appleuser,

      To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.
      NETGEAR Team

  • Rated 2 out of 5 stars

    Wi-Fi too slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read some reviews where it said their wifi speed was too slow but majority of them were saying it was actually good. Unfortunately I ended up as one of those people where my wifi was painfully slow. I tried changing every setting possible to speed it up but no luck. I ended up returning it and went back to Comcast's router/ modem which was always good and much faster.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 6 Devices on it at all times and it works perfect

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Xfinity installed at home & purchased modem to eliminate monthly charge. I am a senior and member of geek squad backup so requested assistance with install. I was going to be charged additional service of $100 so I returned modem.

    No, I would not recommend this to a friend