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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 14098 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the exceptional speed, ease of use, and top-notch performance that this router provides. Users frequently highlight the device's impressive signal strength, extensive range, and straightforward setup process as key benefits. While the vast majority of feedback is positive regarding its reliable connectivity and coverage, a very small number of users have noted occasional issues with lag or buffering. Overall, the product is highly regarded for its value and seamless compatibility with existing internet services.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 666 Showing 13,301-13,320 of 14,098 reviews
  • Rated 3 out of 5 stars

    Easy setup; not as strong a signal as was promoted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would still reccomend, but there may be others that are cheaper that work as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Move along. Not worth it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this price, it should work flawlessly. Wifi speeds are pathetic. I pay for 400Mbs. This puts out no more than 315 on a good day and only 1 device connected. As advertised, there are minimal setting to adjust. Believe it. It took me over 30 minutes to set up and add modem to Xfinity. I had better and more reliable connectivity with my SB6190 and Orbi.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Chaz,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 3 out of 5 stars

    Not all it’s put out to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It drops the internet entirely to much. It’s not as great an item it’s suppose to be.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for the size of our house I would recommend this product to my friends

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST REGRET PURCHASING A PRODUCT!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst regret of my life!!!!!! After one month of working, this piece of junk disconnects every 15 minutes!! I have purchased a Motorola modem and assumed it was Comcast. Comcast required my entire house - NO CHANGE. Contacted Motorola - says it’s router issue. GUESS WHAT NETGEAR IS GARBAGE! Google netgear router disconnects and you will find thousands of complaints!! All these positive reviews MUST BE EMPLOYEES! Every day and many hours later - no resolution. Employees just want you off the phone and for your 90 days warranty to be over. I have switched channels, new wiring, updated firmware, adjusted settings YOU NAME IT!! YET THIS WASTE OF MONEY IS MY BIGGEST REGRET!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent $200 to have a router that disconnects devices multiple times per day with the only fix being a complete reboot. Random power cycling also happens once every couple days. Contacted support about the issue. No help from them. After some research I found out these routers are notorious for this. Fell victim to the posotive reviews on Best Buy site. If I wouldn't have bought this so early for my son's birthday, I would have been able to take it back. Will never buy another Netgear product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product. Bad app

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my wi fi / modem router have been very pleased with service so far. App is not user friendly at all. Only downside

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Range is marginal though so in a bigger house you will need an extender.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Retired! No title.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure yet. I needed a router in order to get internet connection at my house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not very reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps going in and out . Spotty performance at best, do not recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It just fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works the same like any other router, I think for the price is not worth it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Runs ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, not great. Wifi is good, distance is ok. Thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Netgear Nighthawk 1900

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK. Don't notice difference from cable equipment but at least no more monthly fees.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible at being able to make sure All ports aren't open by default. Internal firewall is absolute sh1t. The ISPs are supposed to help protect their nets, but in a DDoS situation this device and the ISP are just terrible. I would jot recommend this product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok not as fast as I expected maybe it's just

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok not as fast as I expected maybe it's just comcast services

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great device but ……

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it last month. I use home internet and work little backwards.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nighthawk didn't work for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to keep resetting the unit. Very inconvenient especially with a home business.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confusing to set up , can be a bit of a pain to connect to WiFi .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    In Its Place

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was better on the financial side than renting.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hook up was easy but after a couple of hours the unit kept disconnecting from my WIFI and computer. Had to return it. Called the Netgear people and they said other people were having the same problem and they were looking into it.

    No, I would not recommend this to a friend