Customer Ratings & Reviews

The signal strengthen is strong enough for my 2500 square feet house. speed is pretty good. But there is a problem with this model router. The wifi signal often disappears for a few minutes, then comes back again. The price of this router is much higher than other competitors, but its wifi is not stable. It is NOT worth buying it if you want a reliable connection. And the APP from Netgear can not work with this model. I had an old Netgear router bought in 2009, it never has such a problem as this one. Or I might get a bad one.

Upstairs tv goes out every so often and tv internet had to be reset. Downstairs is good but our Alexa is hard to keep a signal in our back yard..still well within the range that is advertised

I work from home and was looking to save $$ on my monthly Wifi plan. Not sure if my provider affected my speed because of replacing their router or not. But my speed was noticeably slower and intermittent

It’s perfect if you have no more than three devices in your house. Do not get it if you have lots of people with their cell phones and laptops at home. I’m talking about 7+ devices

Stop working after 6 months! And hou can't return this because too late. This modem is expensive but looks like quality is not so good after all. Very disappointed!

I ended up returning this device for an Arris C7000 modem and a Netgear Nighthawk x6. This device didnt provide as good of a signal as I expected. Signal strength to the second floor of my home was the same as when I was using a $60 router.

Bought almost 10 months ago and over the last 2 months the equipment has slow down a lot. Had internet company out and they say there connection is great. Would like to call Netgear but after 90 days you have to pay either per call or they have different monthly plans. I need help to see what’s wrong with my Netgear but don’t have the extra money for a phone call.

Have major issues activating with Comcast. They can’t see my modem. It connects but slow internet. After researching for hours. I found it’s a firmware update. And Netgear says cable provider needs to send the update. While Comcast tech support are completely useless. Do not buy. Too much of a headache. Find another modem. Trust me.

Manufactured date 2013 don’t even think about this one it doesn’t have the speed or range for much other than basic internet needs but the fact that this model is so outdated it shouldn’t be on shelves especially for 200$

Never buying anything at bestbuy as a gift, until the time you receive the gift. Their exchange policy is expired they won’t even help you. All they said is no Return or exchange “THAT’S YOUR PROBLEM”. My daughter bought this modern for me as a birthday present, but she didn’t know it’s only work with Comcast. Our provider is Verizon, when I try to hook it up it won’t work at all. So I bring it back to bestbuy ask to exchange that’s what they said to me.... THAT’S YOUR PROBLEM..!!! I never buy anything from this store again.

Works OK, some buffering and slow to load on Utube shorts and videos.

i purchased this router on the recommendation of a Geek Squad agent & a Netgear agent. i was trying to find one that would carry a strong enough signal throughout my home. was told it had a strong signal for a large home up to 4000 sq. ft. My home is less than 1500 and from one room to the next, i only get one bar. useless. after troubleshooting with netgear, they now recommend another one that costs $400. really? for a tiny home i need the largest router possible? ridiculous. disappointed with both product and service recommendations.

I was told by a BestBuy employee that this was great & recommended. I had problems from the start, WiFi doesn’t reach as far as my cheaper one & I often have to reboot it, constant connection issues

This was not long last for me. It broke about two years into having it. My internet for real slow and even cut out to where it wasn’t working at all.

I had a lot of problems with video freezing and losing WiFi all the time. Since I had Comcast, Comcast told me I needed an Arris Surfboard for it to be compatible with Comcast. So I exchanged it for that particular brand.

Product didn’t work on Spectrum even though it said it would on the box.

Gets the job done. Setup was tricky due to issues with comcast.

This wasn't what we wanted so we ended up returning it. We needed something faster so we decided to go with a separate modem and router.

This was not a good investment it only lasted 2 yrs

Purchased based off what its capabilities were online and once I got home and installed it you had no GUI access to drop firewall for certain end items.