Customer Ratings & Reviews

TERRIBLE!! CUSTOMER SERVICE ON THIS PIECE IS THE WORST. NO HELP AT ALL. THANK GOODNESS THAT I STILL HAVE TIME TO RETURN IT. I BOUGHT IT SO THAT I COULD USE THE NIGHTHAWK APP TO MONITOR WHAT WAS GOING ON AND THEY CANNOT GET IT TO WORK CORRECTLY. IT CONSTANTLY GIVES AN ERROE THAT IT NEEDS A SOFTWARE UPDATE AND THEY TELL ME THERE IS NOT AN UPDATE AVAILABLE. 3+ HOURS ON THE PHONE WITH CUSTOMER SERVICE FOR NOTHING!! DO NOT PURCHASE THIS ITEM!!

This is an excellent router for the money. I have this router for almost two months and still working like new.

This Wi-Fi modem- router was supposed to provide the range I needed in my home, but now looks I will need to also purchase a Wi-Fi Extender. Also- when purchase I set up with “ Genie “ software - 2 days later I was forced to convert to “ nighthawk “ and list all the custom names for each Wi-Fi device - can not create custom names in “nighthawk “ ! Disappointing.

Does not show all devices. Bought a new phone, it's blocked. Can't unblock it because it doesn't show up on network map. If you block a device, it takes 2-3 tries to unblock it and vice versa. Looked at other brands but they all seem to have issues too. I am very disappointed in Netgear. They have been around for a while and this is the best they can do?

Had this router modem combo for a while then it stop working. Took back the next one did not work either. I have all apple products I don't know if that had anything to do with it.

It was suppose to support WiFi through my whole house which it couldn’t. Ended up going with an Orbi whole home WiFi set and it’s Incredible!

In a little over 2 years all 4 lan ports have stopped working. Now I can't hardwire to my ps4 or computer. Very disappointed in this expensive product

Works well replaced xfinity combination. I’d say about the same speed for me. Keep in mind, xFi will no longer work once you no longer have an xfinity router.

We now use a separate router and modem and would recommend everyone else do the same, these devices tend to not last.

Bought this for my TWC. Once I got it hooked up and TWC connected to it I noticed my internet and wifi would completely drop out almost every hour and no PC could get internet access. I called TWC and they did a check and the internet connection was fine. Did a web search and turns out this is a constant issue with this device. And Netgear CS is no help. Its a shame. I had a whole home network that was dedicated Netgear products, I have started switching them out for Linksys and TP-Link and have been much happier.

The firmware was out of date, and the only way to update it was through my internet provider, Suddenlink. They refused to update it because I did not buy it through them. Netgear should allow the purchaser to update the firmware. I ended up buying a modem/ router from Suddenlink for only $80, and suddenly my speeds vastly improved as well.

I bought this so that I could combine the router and modem into one. It works well, but I have some range issues that I didn't have with my old router.

Wifi does not seem to give the speed I wanted. You may need to disable the wifi and purchase a better wifi system.

device works well and I appreciate the money I save by not paying Comcast's monthly fee for use of their equipment

I followed the instructions, it did not work. They include the phone number for your provider.....they know there will be problems. 3 hours into setup with a Comcast person on the phone and Comcast wanted to send out a tech (in 3 weeks) to "look" at the router. Item will be returned. I expect a full refund. I will update this review.

Well, it installed easily enough, but it keeps dropping Wifi coverage, so much so that my NEST cameras and doorbell continually drop off the network. So does the Roku. The ASUS router never had an issue with it.

I purchased this item new, disconnected 10-20 times/day (both wireless and hardwired). Customer support is useless, probably the worst I have ever encountered. Called multiple times, transferred multiple times each call and placed on long holds each time, never resolving the issue. I've returned it and picked up a Motorola one.

What a piece of junk. I bought this to be be free from the Comcast trolls. Hooked it up with no issues only to find that it would only run up to 250mbps max. I was on the phone with Comcast and with netgear. Comcast did what they could but it’s not their equipment. Netgear couldn’t figure out what was wrong, let alone could you understand the guy in the other end of the phone. Hot garbage.

Began having download speed issues ~6 months after purchase. ISP was adamant that it was an issue with an "unhealthy modem." Netgear support is abysmal. Attempting to create a case online returns an error, and after calling I was informed that while my hardware warranty is active, I would have to pay for a technical support plan.

Net Gear Nighthawk. Purchased this modem router to watch streaming videos. Confirmed with Best Buy employees that it would work for 400 mbps. Spent many months trying to figure out why network speeds were so slow. Finally got a tech out from spectrum and said the modem was not capable of handling the speeds. Spectrum tech said they were having a great deal of problems with NETGEAR