Customer Ratings & Reviews

I bought this modem router combo after reading reviews by more than 11k users. However, the positive reviews and 4+ stars did not work for me. Speed of internet drops drastically intermittently. My 5G network also vanishes from a network. I called Netgear and an internet provider both. Both blame each other for my issue. I don't have option other than returing the product.

Worked great for three months then began to drop WiFi once a day. Turning it off and on would reset it most of the time. Sometimes you have to reset it three times a day, sometimes it won’t bring WiFi back up for an hour. Some days it is fine but about 20 days a month it needs to be reset. Searching the internet and Netgear site for a fix didn’t help.

I am sure the product ok yet or if comcast is messing with me I thought it would be faster and it was for two days but then it slowed down

Not much to say as we are utilizing the netgear mainly for WiFi. In our opinion it is much more economical than renting one from xfinity.

Would of returned it if I already had another modem, the connection is good for streaming tv. When I try to play online gaming on my Xbox one x, I only get about 50 mbps when my internet with xfinity goes up to 400 mbps and mind you that when I play online i disconnect all other devices. The only way it works if I connect ther Ethernet cord.

Got it a month ago and was working ok, had 3 instances where the router would blink and disconnect from the internet but it wasn't a big deal. Recently, it disconnects from the internet like 4 times a Day! I have to reset, reboot, and other methods to make it "usable". Bought for the purpose to stop paying rental fees, but i think I'm going to stick to paying a rental to have stable connection as i was already having. DO NOT BUY!

Dont recommend. For as expensive as it is, it kept messing up.

Worked fine for 18 months, then it stopped connecting to the internet. Ran through diagnostics; it would connect intermittently when powered off/on, but then it would lose connection. Not the ISP's fault. Disappointed with short life. Other owners have had the same problem. Warranty is only 12 months.

THIS NETGEAR WIFI ROUTER AND MODEM KEPT DROPPING WIFI, WHEN TALKING TO NETGEAR TECHS IT STOPPED WORKING THE TECHS COULDN'T FIND WHAT WAS WRONG. MOST OF THE TIME I COULN'T UNDERSTAND WHAT THE NETGEAR FOREIGN TECHS WERE SAYING AFTER SEVERAL PHONE CALLS AND ABOUT 3 HOURS I GAVE UP RETURNED THE NETGEAR AND BOUGHT A ARRIS IT WORKS GREAT AND THERE TECHS ARE AMERICAN

Followed installation instructions to the letter (not rocket science) and it never worked. Was replacing old Netgear with this one and had to reinstall old one. Not a happy customer!!

Got this to replace the wifi modem from comcast. Works great and fast downloads.

Extremely user hostile. It does everything in it's power to force you to download it's app, then strong arm you through that. If you don't have internet, a modem, and a smart phone BEFORE you buy this, your out of luck. It will resist any attempt to be accessed by normal means. Also, it restarts at random.

Couldn’t get it to work. Tried calling the 800number. He was very nice but couldn’t get it to work.

this is a good unit, but the nighthawk interface is not a good management tool. Netgear Genie is easier to manage and control it.

We paid almost $200 for this and it lasted 10 months. Very disappointed. We bought this one due to the recommendation of a Best Buy rep. Unfortunately I forgot to register the warrenty so now we will need to buy a new modem. It won't be a Netgear.

Not satisfied with the download speed it supports 600 Mbps but it is not even working with 200 Mbps plan

We were having trouble with our internet and this seemed to solve the issues.

With the rental rates to near 13$ a month this quality unit made perfect sense

I love it. It has made a world of difference on the quality of my tv viewing

thankfully bought a warranty, managed to go out on the first day of stay at home order, leaving us unable to turn in with extended warranty for another. Best Buy closed I think - no one answering the phone. Now on hold with Comcast to order Comcast modem until I can try to exchange this as I bought a 2 year warranty (thank goodness - but it all just may be an expensive door stop.