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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 14098 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers admire the exceptional speed, ease of use, and top-notch performance that this router provides. Users frequently highlight the device's impressive signal strength, extensive range, and straightforward setup process as key benefits. While the vast majority of feedback is positive regarding its reliable connectivity and coverage, a very small number of users have noted occasional issues with lag or buffering. Overall, the product is highly regarded for its value and seamless compatibility with existing internet services.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 678 Showing 13,541-13,560 of 14,098 reviews
  • Rated 2 out of 5 stars

    had an extended warranty for 2 years.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years and 3 days later.....no wifi. can't live without wifi, but they knew that....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi the whole house and streaming with great results

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    UNFORTUNATE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAD TO BRING PRODUCT BACK BECAUSE I COULDN'T GET IT COMPATIBLE WITH SERVICE I HAD

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Very poor customer support from Netgear

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working all of sudden and Xfinify guy confirmed it is a defective item. Neither Besy buy/ Netgear team doesn't want to resolve my issue even though I'm in good hardware warranty period. I DONT recommend this at all. Last thing, I never expected such a very poor response from best buy as well.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Ranjith,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    DONT BUY!!! Not Worth The Headache

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems since day one. NETGEAR support was TERRIBLE. From long waits to reps ending chat on me the whole experience was terrible. In the end I had to return it because the modem would just reset itself for no reason. This would really interrupt my work In the end I went with the Arris 2350. No issues at all.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Kile,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you

  • Rated 5 out of 5 stars

    Modem easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could I exchange this for a Doc sis 3.1 cable modem?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money. Stopped working in less than a year. Bought it so I can save money and not pay for the rental of modem with Comcast, and didn’t last. Ended up getting the xfi gateway from Comcast, I’m working from due to COVID-19 and can’t be without internet. It’s such a shame but lesson learned.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi MightyMoe,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 2 out of 5 stars

    nighthawk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signal was poor and slow. Would not recommend. I returned Item.. Associate recommended it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good modem to have worth buying this thing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not user friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product would not connect to WIFI, called a representative from netgear and was literally on the phone for 4 hrs. We tried everything, was finally able to get it working. Then 2 days later it once again stopped working. I brought it back to Best Buy without a hassle, actually they were very understanding & helpful

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Old technology

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it one star I would. After purchasing and setting everything up I find out the reason my internet is slower than it should be is bc this is antiquated. Why still sell it for more than $200 if it won’t support current internet speeds!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good Router, rough price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid router/modem. No problems so far, however but it and the following week it dropped $80 buckshot into price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t waste the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet is constantly disconnecting , always rebooting !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to purchase this 3x already. Netgear is JUNK. Guess it’s my fault for buying it but I see negative comments with other brands too. Disappointed!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my wifi speed drop almost 200 mpbs. Was on the phone with NETGEAR almost 2 hours just to tell me it’s unfixable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signal is week and very bad connection Struggling with it

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Mohamed,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.

      Additionally, wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview

      If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Below expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting higher Mbps, but it wasn't as fast as my Motorola surfboard 6580. I returned it immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What happened to Netgear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router at around 3PM then stayed up till 2AM trying to get the wireless to work. I've used netgear for a long time and I'm in I.T. so I kind of know my way around routers and such. What happened to Netgear ? Was the company sold ? These product are sub par.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Ronny,

      Thank you for your feedback. Please click on the link provided for Initial setup FAQ resources: https://kb.netgear.com/12923/Router-Initial-Setup-FAQ?language=en_US.

      If you are having problems with your modem, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for gaming, game lags a lot with this modem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Complications

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a hard time trying to connect the modem to the orbi we also bought.

    I would recommend this to a friend