Customer Ratings & Reviews

Did not automatically connect to cox. It said Cox compatible on the box, so i assumed it would be easy to do. It wasn’t. Still sitting in a corner next to my Cox box because I can’t return opened electronics. So it’s a paper weight now.

It's okay it gets the job done but I still want faster speed.

We returned it, due poor connection and purchased separate modem.

the wifi on this unit failed after 16 months. i didn't get the extended warranty from BB. i purchased separate modem/router. the router was a newer nighthawk. it failed out of the box. returned and exchanged for a linksys.

I gave it only 3 stars because it is not for land line phones. It said on outside of box that it was not for bundled phone service. I bought a Motorola MT7711 that also had wifi, and Comcast phone. Returned router was still in unopened box.

I had and continue to have so many problems with this product. I have comcast wifi. I bought this to pay less by using my own router. It had been nothing but problems. I have to keep unplugging it. It keeps going down & multiple devices accessing it causes it to crash.

Less than a year after buying this, the 2.4 Ghz band started acting funny and all my connected devices lost connection. Only the 5G band works now. Wish there was a way i could return this and get my money back.

I am very disappointed with this purchase. The 5G WiFi is signal is very unstable and keeps dropping even in the proximity of the router. I have had to reboot my router frequently just to ensure that the 5G WiFi signal is restored.

It worked well while it lasted (about 2 months), BUT Even when connected to a surge protector (2880 Joules) and a coax surge protector it stopped working - lights indicated okay, but no signal.

I was very disappointed with this modem router I wouldn't buy this again

I could not connect my cables to this and because of Covid-19 I cannot return to store or get help/resolution on what would possibly work for me. Very disappointed in this purchase. Might be a good Modem but we will never know, it is still in the box.

Do not recommend if you have Xfinity internet service. Had internet connection issues every two days. Returned and purchase a cheaper and stable unit. Motorola - Dual-Band AC1900 Router with 16 x 4 DOCSIS 3.0 Cable Modem Model:MG7550 SKU:5619201

This product is great with quality. Increases your speed

Got this to replace put time warner one....no difference ...works the same...

Stopped working after 7 months. Best Buy warranty is 30 days. NETGEAR only stands behind it for 90 days. If you want more support, you have to another $130 for tech support. No thanks.

I was told that the product works better than the N series. Not for me.

No complaints...Works great! I would highly recommend!

The worst purchase ever! Have had an IT professional here twice to install it, he is unable to. Told me to take it back. Have been unable to because the Terre Haute Best Buy is unavailable due to the Corona virus 19. It is sitting in its box.

Set it up according to instructions, no wifi signal. Reconnected the rented comcast modem/router, strong signal. Tried again with the Netgear, no signal. Very irritating. I'll return this product and I guess I'll just have to pay for the rental. Ugh.

unfortunately this item was defective and i had to return for a different model as there were no more available. however netgear customer service was very helpful.