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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 14098 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers admire the exceptional speed, ease of use, and top-notch performance that this router provides. Users frequently highlight the device's impressive signal strength, extensive range, and straightforward setup process as key benefits. While the vast majority of feedback is positive regarding its reliable connectivity and coverage, a very small number of users have noted occasional issues with lag or buffering. Overall, the product is highly regarded for its value and seamless compatibility with existing internet services.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 684 Showing 13,661-13,680 of 14,098 reviews
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is really slow for comcast needs to be returned.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi MarkJ,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.

      If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    I want my money back

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem for my internet speed to be faster, instead it slowed my speeds down to 40 which is absolutely ridiculous

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Refundme,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.

      If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    This was a headache

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent hours on the phone trying to get this connected . Return it to the store got another one and returned that one, the cable people couldn’t even get it connected.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Netgear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was defective when it arrives and could not be installed by a professional and therefore I returned it I was not happy with the product.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Happy,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    Netgear is bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear is awful. crap custmer survice that trys to get you to pay a subscription for a broken modem under warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will not install with my new Brothers printer (from Best Buy)Called the store and was put on hold for 1 hr. It will not print wirelessly or with a usb cable.Help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad bye

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    incase wondering if I can still return this item and get my refund it was bad bye we did not use it for even a month it was no good for our apt please confirm

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Jose,

      If you are unable to use the product due to compatibility please check with your seller on the return policy. If you need help with the configuration we will help to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated this router. Worked great at first then seemed to become a mess eventually it stopped working all together and I had to buy a new router

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Xavier719,

      Thank you for your feedback. Please contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    NOT recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is terrible and would recommend going with something else. Runs very hot, doesn’t work well with multiple devices. Don’t recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this modem router runs very hot. my internet kept dropping for the first two weeks and then it stopped working completely.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this modem to work with our new Comcast Xfinity service. The Comcast technician couldn’t get it to work so had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was not compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s suppose to be compatible with Cox but I ended up having to get something else so it wasn’t great for ne

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not even opened

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had Comcast/Xfinity come out to install and private contractor said this will not work with services, so never even got to us that makes me stick with my current provider

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hsnjd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried connecting to my internet but didn’t work so I’m going to try once I get rid of my Wi-Fi box and see how that goes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had nothing but issues with this. It did not work well with my isp. Had to return it and get a different product. Not worth buying in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DGAJax18,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you

  • Rated 1 out of 5 stars

    terrible....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is one of may many net gear items I purchased in effort to help my cable company overcome Dos attacks............fail one!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cox internet.... but this Modem/Router is horrible.... constant hangups on the laptop while surfing and watching TV. Switched to Arris and so far so good...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work. No internet service. No faster than anything else out there.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DenaJ,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.

      If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Didnt work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been 5 stars but would not work with my internet provider

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of Junk!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Modem ever bought. Not even 6 months old and not working. Piece of junk dont buy. Stuck with a $180 moden not working

    No, I would not recommend this to a friend