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Customer Ratings & Reviews

$192.99

Customer reviews

Rating 4.6 out of 5 stars with 14089 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the product's impressive speed, performance, and ease of use, often highlighting its excellent range, signal strength, and coverage. Many also appreciate its straightforward setup, compatibility, and good value for money. While some users occasionally experience minor issues like lag or buffering, these concerns are infrequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 655 Showing 13,081-13,100 of 14,089 reviews
  • Rated 4 out of 5 stars

    Wifi rourt modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wifi/rourt combo. Better than having two ddevices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hoping for robust parental controls. The controls it has are confusing and ineffective. I am an advanced user, but I could not set a simple schedule for device level access.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Absolutely worth buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is purchased was so worth the money. I would definitely recommend it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great routers for about year and a half and then it started to disconnect randomly. The 5 GHz doesn't staty connected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. this covers a larger square footage home. I have experienced a positive result switching over to this model.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very expensive but still get buffering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store rep recommended this model due to number of smart phones, computers, and gaming systems we have. $200+ and we still have issues watching videos with our high speed cable wifi.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    great range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this one has better range than the Arris, it can reach all over the house

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Netgear router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my new 2 story townhouse and so far it works really good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as feature rich as I would like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a device in this price range, there aren't a lot of advanced features. It's an acceptable modem, and an acceptable ac router. Separate devices would have done the job better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed how easy it was to set it up. It has been working great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Set up did not go smooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to take the first one back. Comcast connected quickly but it took alot of phone time with the nextgear tech to get the device working and connected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a router quickly and it does its job. Not the most uswr friendly when trying to set up the software.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workable I expected a faster streaming speed It took three tech support service people to install it ad make it work

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Did not perform to expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading many reviews both pro and con about this modem/router I bought it. It performed well for about 2 months then started dropping the wifi signal requiring reboots. Becoming aggravated with the constant disruption in streaming over wifi I returned it to Best Buy for an exchange and I am now trying an ArrisSurfboard SBG7850-AC. So far I have had no problems with the Arris, and would recommend it over the NetGear NightHawk Ac1900.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't get to use to for long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried it but it wouldn't allow my cable company Xfinity to provision it so it would connect. I ended up getting a sb8600 modem and xr500 router and couldn't be happier

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could not complete set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get the darn thing to initialize in the setup. Could have been my problem, or the product. Don't know. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi RebLee,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you

  • Rated 3 out of 5 stars

    Modem and router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works okay. Still getting lag service from a different room. Not sure if its because all the log on or its just not as good.

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi moral06,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Waste of money!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only owned this thing for 1 year and it stopped working. It isn't even 1 year. I have one day left on the warranty and I called in but I got the run around. They wanted me to give them more money. Absolutely ridiculous! I had to use the one I had before this one, that one works. So this was a wasted $200. I will never buy from Netgear again! Also when I called Netgear the service was terrible!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    8 Days and dead

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When this Modem / Router combo was up and running, it worked flawlessly! It lasted all of 8 days and Dead . After troubleshooting with Suddenlink we confirmed what I expected. The unit died . After a simple easy return at Best Buy I did a search and found this is a common issue with this particular model . Hats off to Best Buy , they made the return super easy . I would not recommend this model but do Highly Recommend Best Buy !

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Wolfiej,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

  • Rated 3 out of 5 stars

    Decent router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work exactly well with My Verizon provider I was looking to alternative to the wifi 6 router provided

    I would recommend this to a friend