Customer Ratings & Reviews

This router is great and I have no issues with it whatsoever.

Had a netgear router/modem that I replaced with this model. The old unit finally ran its course after almost four years. I have had nothing but issues with this new unit. Constantly have to resign in with password. Fails to show up on my wifi. My daughters have the exact computers and age and one of the computers will not connect to it, but she does not have a problem connecting to any other router. Have gotten to the point that I will be returning the unit and look for a different model.

Great router. My speeds increased. Ready to setup. A must buy.

Actual product works ok. But if you bought in part because of features provided by Nighthawk app, think again. The app is TERRIBLE! i just paid good money and I find out the app doesn't have parental controls as advertised. I also wanted to use app to shut off wifi signal at night. Cant do that either. App is glitchy. Poor job Netgear. Id look elsewhere for a router/modem combo

Great router for the bucks. I works well more than I expected

Return this because it didn’t have the option for my telephone. I have a fax machine and need the telephone hook up

When I ordered this item, I was assured if I ordered in within a certain timeframe I would receive it the next day, so I ordered it. Once they had my money, I was notified that I would not receive the item for two weeks. Couldn't cancel the order and pick it up at another store and after speaking with four individuals they told me they could not do anything to help or compensate me for this inconvenience. Lesson learned. If I really need something in the future, I will use Amazon.

This router has mostly worked well until recently. It now needs to be restarted daily. It seems that NETGEAR firmware is notorious for this. I liked everything else about this modem and router, but having to restart daily is a real deal breaker.

Reaches all rooms in my apartment without any slowing down.

Worked okay. Until it stopped working after 6 months. Called tech support and was told since I ordered more than 90 days ago, I’m not covered for tech support. They sent links to troubleshoot and told me that I needed to download new firmware. I was unable to use the app on my phone because I couldn’t connect to wifi. Tried my Mac with an Ethernet cable. The website would not load to the point where I could access the firmware update; whenever I got close I would have no internet connection. Tried on my husband’s chromebook. He couldn’t download the app to try to download the firmware because his device doesn’t support Google Play. The website would not open for him either. Three different devices. Two computers less than two years old. Best Buy - Netgear is a garbage company. I regret this purchase and hope they lose their spot in your shelves.

The signal is on and off sometime. I'm not so sure because of my provider or my modem

limited to some providers so not so good only because it has very little choices besides that its a great modem router

Haven’t had it for 6 months. Drop connections at least 10-20 times a day. Netgear support is utterly useless. Can’t return the item because it’s passed the return day policy. Netgear says in order to continue with helping me I must purchase a contract cheapest being 150. Lol. Save yourself the money and buy something else.

Good steaming n play games good wifi , very nice ,thank you

The router is good but parental controls lack changing time by day of the week. Linksys routers have that capability, however, this routers better at filtering content

Do not get for anything about 500 Mb service. Otherwise fine but higher service transfer rates will periodically drop connection.

Not as good as i hoped, stuck with my N600 instead and speed was just as good, we only had about 12 devices at that time though.

This is a decent modem. I found out it would not perform at the speeds I needed so I had to return the modem for a different one.

I'm not the first person to write about this issue. I purchased this router/modem model from Best-Buy in April 2020. The minor issue is that you have to restart your modem at least once a week by unplugging it from power and plugging it again. No big deal but annoying! If you don't, everything is slower than usual. The big issue is when the modem stops working completely. It will happen between 5 - 6 months from purchase date. When you call NETGEAR, they will tell you it's a software setting issue, it can be fixed, but you have to pay for tech support because you are out of the 90 day support warranty period. After reading online all the people whom reported this issue, I came to the conclusion that NETGEAR programmed this issue to happen purposely. It's a way for them to make more money. I will never purchase any NETGEAR product again. THIS IS NOT AN ETHICAL COMPANY!

I bought this to save on my cable bill however it does not have a phone jack input so I can't use it.